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“Our stay in The Westbury” 5 of 5 bubbles
Review of The Westbury

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The Westbury
Ranked #7 of 149 Hotels in Dublin
Certificate of Excellence
Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Our stay in The Westbury”
5 of 5 bubbles Reviewed March 15, 2013

My husband and I went to the Westbury Hotel for our 30th Wedding Annivesary last week and i have to say it was a fabulous experience... The staff were so helpful and kind, we got a great welcome and a free upgrade.. We will defnately be back...
Billy and Bernie Whie

Room Tip: Go to the Westbury... you won't be dissappointed...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BerniemWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 20, 2013
Dear BerniemWhite,

Thank you most sincerely for having stayed with us on the very special occasion of your 30th wedding anniversary and for having favourably reviewed your experience of The Westbury Hotel on Tripadvisor.

I am delighted that you had a wonderful time at our establishment and that our dedicated team did everything to ensure you had a most memorable stay.
It is also great to note that despite the hotel's popularity as a city centre destination, you received a complimentary upgrade which it must be said is not always possible.
I do hope it will not be too long before we have the pleasure of welcoming you back.

Thank you for recommending The Westbury Hotel to others on Tripadvisor.

Warm regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,534 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (466)
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English first
New York City, New York
Level Contributor
138 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

returned to dublin for my annual busines trip..i've stayed in 5 hotels in Dublin over the years and this is still my favorite they do most things right,,freindly doorman, friendly concierge, nice appointed rooms, nice amenities, very good breakfast buffet,,,two negatives, small fitness center [really a converted hotel room i think] and expensive restaurant

Room Tip: my room faced the back,,,nice and quiet...enjoyed the espresso machine in the room as well
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank andrewshka1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 19, 2013
Dear andrewshka 1121,

Thank you for favourably reviewing The Westbury Hotel on Tripadvisor and for having chosen to return to stay with us on the occasion of your recent visit to Dublin.

It is great to read that you found our establishment "just as nice as remembered" and that you thoroughly enjoyed your stay.
I am disappointed that I did not have the opportunity to highlight our special partnership with the very renowned Energy Fitness Centre right by the hotel which more than accommodates our guests who require comprehensive gym and pool facilities.
I would also like to advise that Wilde, The Restaurant which has been twice awarded the AA Rosette offers à la carte and pris fixe menus - 2 course €29, 3 course €35 and really is the best value in town considering the delicious locally sourced food served in magnificent surroundings.
Also for more casual dining our brasserie Cafe Novo offers great value right by Grafton Street.
I would very much welcome your getting in touch with me at joseph_downing@doylecollection.com to hear your comments in more detail and to ensure your absolute satisfaction with all aspects of the hotel on future visits.
I look forward to hearing from you soon.

Thank you for recommending The Westbury Hotel to others on Tripadvisor.

Warm regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Level Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed March 13, 2013 via mobile

Stayed here one night and were genuinely sad to leave. This hotel is just fantastic and apart from the perfect location, the staff are among the best I've ever come across. They seem genuinely cheerful and more than happy to go the extra mile. Big luxurious rooms with wonderful beds! A really perfect hotel experience. Thank you Westbury!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarreeBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 19, 2013
Dear CareeBee,

Thank you for heading your most favourable Tripadvisor review of The Westbury Hotel with the word "perfect" and thank you for having chosen to stay with us while in Dublin recently.

I am delighted to note that you thoroughly enjoyed the hotel's many charms including our team's total dedication to providing impeccable service and warm hospitality.
I look forward to having the pleasure of welcoming you back soon and to encouraging you to stay longer.
Thank you once again for your recommending The Westbury Hotel to other travellers on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 13, 2013 via mobile

This hotel remains at the top of its game. From arrival to departure faultless. Charming staff. Lovely rooms. Lushious afternoon tea. Lovely bteakfast. Treat yourself. You wont be disappointed! The guy in the gallery even remembered our drink order from night before!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank holidayangel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 19, 2013
Dear holidayangel_10,

Thank you for your cherished customer loyalty and for your having taken the time to favourably comment on your recent experience of The Westbury Hotel on Tripadvisor.

Your review and the title word of "fabulous" have delighted everyone here and have instilled our wonderful team with even more pride in delivering excellent service to all of our customers.
It is thrilling to note that you also indulged in our legendary Afternoon Tea which as with our hotel, we strive to ensure is the very best in Dublin.
I do hope that we shall have the pleasure of welcoming you back in the not too distant future.

Thank you for recommending The Westbury Hotel to others on Tripadvisor.

Best regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 12, 2013 via mobile

The afternoon tea was sublime. I had the champagne package and it was great value for money. The selection of cakes was delicious and there were plenty of them.

The only critique is that the service was disorganised but the individual members of staff were great.

  • Stayed March 2013
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 19, 2013
Dear Claire C,

Thank you for having favourably reviewed your recent Afternoon Tea experience on The Gallery at The Westbury Hotel and thank you for having chosen our establishment over others as the ideal spot for your tête à tête.
I am delighted to read that you found the Champagne Afternoon Tea to be "sublime" which is perhaps one of the most complimentary words for describing what we believe has become a Dublin institution.
I am fully confident that on your next visit which I do hope will be soon that the service will be impeccable and the welcome as warm as ever -qualities which we are most proud of and which we strive to instill in all of our dedicated team.
I look forward to your returning soon.

Thank you once again for your kind comments about Afternoon Tea on The Gallery at The Westbury Hotel.

Warm regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athlone, Ireland
Level Contributor
4 reviews
5 of 5 bubbles Reviewed March 11, 2013

Me and my boyfriend stayed here for his birthday in October, a surprise present from his mother. The receptionist was very friendly and helpful. Offered to have our bags carried to our room, asked us if we would like today's paper, gave us warm scented clothes to refresh ourselves.

When we entered our room it looked amazing! They had left the most delicious cupcake with happy birthday Anthony written on the plat in chocolate and a happy birthday card from the staff. An actual bought one with someone's hand written birthday wishes.

The room was also fantastic. The bed was soft and the room not too warm. They had a Nespresso coffee machine in the room which I just died over! Also a great selection of teas in a beautiful wooden box.

White his and her robes, slippers, and lovely scented bathroom items.
A phone in the room AND the bathroom!

We only stayed the one night. When we were leaving again we were asked if we needed help with our bags and if we would like a taxi called for us.

Just lovely!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eilish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, March 19, 2013
Dear Eilish B,

Thank you for the wonderfully positive review of The Westbury Hotel on Tripadvisor and for being one of our cherished customers.

It is indeed an honour to read the account of you and your boyfriend's recent experience while staying with us for the celebration of his birthday.
I am delighted to note that you loved the complimentary extras provided and the touches of hospitality which truly set The Westbury Hotel apart from others.
I cannot wait to have the chance of welcoming you back soon.

On behalf of each member of our dedicated team, thank you for favourably reviewing The Westbury Hotel on Tripadvisor.

Warm regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed March 9, 2013

There is nothing more insulting and upsetting than a hotel trying to pass itself off as a 5 star offering and not being able to deliver. Terrible rooms, terrible bathrooms, the TV didn't work, and wildly overpriced. DO NOT STAY HERE!!! The Doyle Collection is really a 2 to 3 star offering - they spend very little money up keeping their properties and have no business being considered A Leading Hotel of the World - in fact The Westbury is so bad that I will never refer to LHW again. Wake up!!

  • Stayed March 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestburyManager, Manager at The Westbury, responded to this review, March 11, 2013
Dear Chris M,

Thank you for taking the time to review The Westbury Hotel on Tripadvisor.

I am deeply disappointed to read your review and comments pertaining to your recent stay.
We at The Westbury Hotel are very fortunate to be a member of Leading Hotels of the World and cherish their full support and faith in us as one of the finest luxury hotels in the city of Dublin.

Obviously, from reading your review and the fact that we were unable to discuss this with you on checkout, I would very much like the opportunity to speak with you directly and ask that you to contact me at hotel on +353 1 6791122 or via email aidan_dempsey@doylecollection.com so that we can hopefully resolve the points raised in your review

Sincerely,

Aidan Dempsey
Director of Rooms
The Westbury Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westbury

Property: The Westbury
Address: Grafton Street, Dublin, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dublin
#2 Family Hotel in Dublin
#7 Luxury Hotel in Dublin
#9 Business Hotel in Dublin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westbury 5*
Number of rooms: 205
Official Description (provided by the hotel):
One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more   less 
Reservation Options:
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Also Known As:
Westbury Hotel Dublin
Westbury Dublin
Hotel Westbury

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