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“dublin shopping”
5 of 5 bubbles Review of The Westbury

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The Westbury
Ranked #6 of 153 Hotels in Dublin
Certificate of Excellence
wexford
2 reviews
“dublin shopping”
5 of 5 bubbles Reviewed January 22, 2013

Our family stays regulary at the Westbury Hotel using it as our shopping and meeting friends base. It is always like coming home to family, the staff are always so helpfull which is wonderful as we invariably bring our three small children, the Hotel always surpasses our expectations. When ever rooms have been unavailable we have stayed in other local 5 star hotels and the experience is never as good as the Westbury.My family and I love the Tea/ Piano/ reception area for late evening drinks and snacks, we simply adore the Westbury and its excellent staff.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnandiryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 15, 2013
Dear johnandiryan,

Thank you for your most kind review of The Westbury Hotel on Tripadvisor and thank you for your much appreciated custom.

Everyone here at the hotel is delighted that you and your family thoroughly enjoyed your recent stay with us and that your expectations were not only met but exceeded!
Such praise is truly accepted with great pride and greatly encourages all of our team in the pursuit of excellence.
I look forward to welcoming you and your family back in the near future.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,746 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (496)
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English first
Dublin, Ireland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed January 20, 2013

Took a friend here for a drink to celebrate her birthday.
While she went to the bathroom, I ordered two glasses of champagne.
While the barman punched the details into the till I noticed that 1. The glasses appeared to be much smaller than the last time I was in and 2. The raspberries were mouldy!
Disgusting.
He asked me for €32 to which I replied-"For €32 you'd want to do better than stale raspberries."
I took out the raspberries myself. He charged me €18 and gave us a complimentary topup.
Went to the bathroom and the dining area was an absolute disgrace. The tables hadn't been cleared and this was 11 pm. It was filthy and smelly.
I will not be returning.

  • Stayed November 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank AfricAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 15, 2013
Dear AfricAnnie,

Thank you for reviewing your beverage experience at The Marble Bar in The Westbury Hotel.

It is disappointing to read your review which does not represent the kind of service and product delivery for which The Westbury Hotel is renowned and for which our dedicated team strive to provide.
I would very much like to hear from you to discuss your experience in more detail and urge you to contact me at joseph_downing@doylecollection.com
I look forward to hearing from you.

Best regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballinasloe, Ireland
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

Just had the most wonderfull weekend at this hotel. From the time we arrived the staff could not be more helpful. The car was taken and parked for you. Your luggage brought in. Upto the room and OMG what a room. Four poster bed and all the trimmings. Breakfast was a complete experience from the time you entered the dining room, fabulous food. Expensive but worth every Euro. We will be back next year to be pampered.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 15, 2013
Dear Paul S,

Thank you for having chosen to stay with us and thank you also for the wonderful review of The Westbury Hotel on Tripadvisor.

It is truly delightful to read that during your time with us your expectations were exceeded and that you were impressed by our luxurious studio suites which it must be conceded are beautifully appointed with contemporary four poster beds and which are well worth upgrading to, especially when celebrating a special occasion.
I look forward to welcoming you back to our renowned establishment in the near future.

Thank you for recommending The Westbury Hotel to other travellers on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed January 17, 2013

Excellent service, spotless rooms, fantastic location and a wonderful atmosphere, thank you for a great stay! A special thanks to Siobhan in the lounge who helped us mark our friends birthday, outstanding service. We will be back!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 15, 2013
Dear Jennifer K,

Thank you for your kind review of The Westbury Hotel on Tripadvisor and thank you for having chosen our hotel as your base while visiting Central Dublin.

I am thrilled to read that you thoroughly enjoyed your stay and that your special occasion was recognised by our dedicated staff.
Your comments are most encouraging and everyone here, particularly Siobhan are delighted with your wonderful review.
I look forward to your prompt return to The Westbury Hotel.

Thank you once again for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

Stayed at the "westbury" Dublin for 2 nights, this hotel is absolutely fantastic, right in the heart of the city centre grafton street right on the door step..near all restaurants, boutique shops, pubs and "posh shops". Soon as myself and my husband arrived we were greeted by the concierge who took our car to the underground car park. The staff at the reception were extremely pleasant and very welcoming ( we had a dreadful journey over on the plane). We booked a superior double room over looking the main shopping street. Room was spotless, well equipped and came with everything you may have needed. Bathroom was a good size with complementary products and loads of mirrors!! And a telephone! We were sent a complementary bowl of fruit and two big chocolate and blueberry muffins and a congratulations card, as we only got married a couple of months ago...meals are fantastic...it is a 5* hotel so expect to pay a little bit more....breakfast either full cooked or continental....we had continental..spoilt for choice. The hotel itself is beautiful and spotless, myself and my husband praise the staff as they were very helpful and couldn't do enough for us...The only down side was finding the hotel....as the city centre has a one way system in place, the westbury was quite hard to find, it must have taken us an hour...so take a sat- nav.....will definitely stay again...hopefully back in July.

Room Tip: A room with a view..
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Dorothy4142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 8, 2013
DearDorothy4142,

Thank you both for having chosen to stay with us during your recent mini-moon and for reviewing The Westbury Hotel so favourably on Tripadvisor.

I am delighted to read in your review that you had a wonderful experience at our hotel and apart from the hotel's magnificently appointed surroundings that your stay was all the more memorable because of the impeccable service provided by our dedicated team.
I am equally delighted to read that your special occasion was recognised in the form of additional complimentary room amenities from our General Manager.
I look forward to welcoming you back in the near future or perhaps for your anniversary.

Thank you for recommending The Westbury Hotel to others on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed January 13, 2013

After having just returned from a short trip in Dublin I would like to express just how wonderful The Westbury Hotel is. The whole experience from start to finish was simply wonderful. All the staff constantly go above and beyond to ensure your every need is met, a special thanks goes out to Ashely the concierge who was extremely helpful all weekend and went that extra mile for us each day. We stayed in one of the suites, the room was superb, extra large extremely comfortable bed and lovely clean bathroom, the only small gripe we found was that the tv remote wouldn't work when using it from the bed as it was quite a distance but this was a very minor detail and really caused no problem. This hotel is in a prime location and is pretty much central to everything you need. I would recommend this hotel to anyone and will certainly stay in The Westbury again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poppy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 8, 2013
Dear Poppy H,

Thank you for writing such a complimentary review of The Westbury Hotel on Tripadvisor and thank you for having decided to stay with us during your recent visit to Dublin.

Everyone here on the team are truly delighted to note that you had a superb experience from beginning to end and your kind comments are greatly appreciated indeed.
Ashley is particularly thrilled to read your special mention for the excellent care he took of you while staying at the hotel.
Your feedback regarding the remote control is also greatly appreciated though it is disappointing not to have had the opportunity of resolving this during your stay to ensure your every need was met.
I do look forward to your return to our hotel in the not too distant future and remain at your service .

Thank you for recommending The Westbury Hotel to others on Tripadvisor and thank you for being one of our cherished customers.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

Our stay at the Westbury was short (only two nights) and it was the perfect choice. Its proximity to Grafton Street and the other major sites was ideal. In addition, the hotel services were excellent and staff was exceptionally helpful, friendly and accommodating. Overall, it was the perfect choice for a weekend in Dublin.

The rooms were clean, however our particular room seemed in need of some updates. I said such in a survey and got an immediate response from a manager apologising and letting me know that he would guarantee the room quality of any future reservations I made.

Room Tip: I would also recommend booking a room on a higher floor, as the lower level rooms have really no vie...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthernCross99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, February 8, 2013
Dear SouthernCross99,

Thank you for having taken the time to write a most favourable review of The Westbury Hotel on Tripadvisor and thank you for having stayed with us while you visited Dublin.

It is indeed a pleasure to read in your review that you thoroughly enjoyed your stay and that our team took great care of your needs.
The Westbury Hotel's location is second to none and after recent refurbishment is certainly representative of its status as a Leading Hotel Of The World.
Thank you for bringing to our attention the issues you experienced with your room and as already expressed by our General Manager, measures have already been taken to rectify these.
Your feedback is most welcome and assists our team in ensuring that every part of our wonderful hotel is as it should be - perfect.
I do look forward to having the pleasure of welcoming you back in the not too distant future.

Thank you again for recommending The Westbury Hotel on Tripadvisor.

Best regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westbury

Property: The Westbury
Address: Balfe Street, Dublin, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Dublin
#2 Romantic Hotel in Dublin
#6 Luxury Hotel in Dublin
#9 Business Hotel in Dublin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westbury 5*
Number of rooms: 205
Official Description (provided by the hotel):
One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more   less 
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Also Known As:
Westbury Hotel Dublin
Westbury Dublin
Hotel Westbury

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