The Westbury is wonderfully situated for central Dublin shopping and sightseeing but is difficult to find if you come in your own car due to the one-way traffic system. Seamless valet parking; doormen, porters, concierge and reception are superb and well up to 5* standard.
The downside of the hotel’s central position is that the bedrooms are rather small and cramped for two people and, although they are beautifully furnished and equipped, there is limited clothes storage space and a lack of surfaces in the bathrooms on which to put things. The beds are extremely comfortable.
Service in the restaurant, I’m afraid, lets the rest of the hotel down: the staff are mainly young Eastern European girls who are inexperienced and badly trained. Despite their constant reassurances that there is “no problem”, there clearly is a problem as tables are left uncleared of dirty dishes and meals are punctuated by the crash of smashing crockery as trays are dropped through careless and inexperienced handling. If only the dining room staff were as professional as the porters a meal would be a pleasurable experience.
The Westbury also suffers from the problem found in some other central Dublin 5* hotels: an influx of non-residents at lunchtime often means that residents cannot obtain a table in the lounge for a light lunch. Such was the case on the day of our arrival and we were diverted to a bistro-type restaurant on the ground floor which was unimpressive. For a country which we are told is in acute economic distress, it is heartening to see how many clerks and shop assistants can afford to take their lunch in 5* hotels.
It is a very comfortable and pleasant hotel in many ways but I fear that the nice little touches, like hot towels on arrival and free bottled water on departure, do not make up for its deficiencies.
- Official Description (provided by the hotel):
- One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more less
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- Also Known As:
- Westbury Hotel Dublin
- Westbury Dublin
- Hotel Westbury