I stayed here in April 2013 with 3 friends in 2 separate rooms. I booked online & had pre-paid for the rooms before arrival. Upon arrival one of my friends was checking into our room and they had no details of our reservation - there was a trainee receptionist on dealing with our matter his supervisor was there at the beginning but left him to deal with this situation all on his own. After a bit of a wait and presenting our own confirmation of booking emails we were given room 348. The trainee receptionist kept his calm though and did deal with the situation in a very professional manner. The room is basic & small but very clean. The lighting in the room was awful for my friend trying to do any make up or anything was a struggle. The Bathroom was OK - the shower head very low but usable. There was also no plug beside either of the beds and the only way to charge our phones was to plug out the what I can only assume was the plug for the 'storage heater' on the opposite side of the room.
When our friends were checking in they were also unable to find their booking. Even though we had already been told what room they were assigned to. This mater got cleared up quickly though.
Upon arriving in from a night out, we were greeted by what I can only saw was a very unpleasant night porter with a terrible attitude & no customer skills what so-ever.
The following morning, housekeeping bursted into the room at 9am! waking us up, which was not a pleasant experience. Upon check-out we were asked to pay the outstanding balance on our room which was the nightly rate, but we had already pre-paid for the room online. I was quick to state this & show my receipt for proof of payment. The receptionist quickly dealt with this matter albeit in a 'i don't really care' attitude. I then asked had our friends checked out, which they had - they had also been charged for the room - I again stated that they shouldn't have been charged that I had already pre paid. The receptionist dealt with this again in his 'I don't care attitude' he said that he would be passing it onto his supervisor and that I should expect a phone call that day (01/05/13).
It is now the 06/06/13, I have rang twice in regards to this issue with no phone call back or anything been done in relation to this matter. If the manager see's this I would appreciate a call or an e-mail - i'm sure you can go through your records to find my details.
As I am also in the hospitality industry, I am hugely disappointed in the management skills & the customer service in which I am yet to receive.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza The Gresham Dublin is located in the heart of Dublin, in a historic building on the famous O’Connell Street, and become one of the city's emblematic sites. This Irish hotel offers you the best facilities for you to enjoy an unforgettable holiday with RIU Hotels & Resorts. All of the rooms in this urban Dublin hotel are equipped with the most excellent amenities to cover all your needs during your stay with us, including a television, safe and WiFi connection. We also have a penthouse suite from which you can enjoy spectacular views over the city and the incredible surroundings of the Hotel Riu Plaza The Gresham Dublin This new hotel in Ireland offers various unique function rooms for you to hold any kind of event. These rooms are perfectly equipped for your meetings to be a resounding success. The Hotel Riu Plaza The Gresham Dublin is also located very close to the Convention Centre Dublin making it the ideal place for business travellers. The new Hotel Riu Plaza The Gresham Dublin has an extensive and well-planned menu for you to enjoy authentic culinary experiences. The facilities also include a bar for you to savour the best aperitifs or relax with an authentic cup of tea. This Dublin hotel is in an ideal location for any visitor. Surrounded by the main shopping area in Grafton Street and Henry Street, you will also find the most celebrated shows and theatres such as Gate Theatre and the National Concert Hall, and some of the most famous places in Dublin like Croke Park and Temple Bar. The hotel is also located a stone's throw away from Abbey Street tram station which will easily take you to any other point of the city. ... more less
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- Also Known As:
- Gresham Hotel Dublin