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“European elegance and service”

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Fitzwilliam Hotel Dublin
Ranked #19 of 150 Hotels in Dublin
Certificate of Excellence
Reviewed June 8, 2014

We were delighted from beginning to end with the Fitzwilliams. The location is perfect - close to everything but off to the side enough to be serene. The staff is well trained and attentive. The room was well appointed and had many lovely extra touches like chocolates on the beds each evening. We recommend it without hesitation.

  • Stayed: June 2014, traveled as a couple
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Thank NTPMonroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 14, 2014

Dear NTPMonroe,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel and for your recommendation following your recent visit to the city.

I am delighted you enjoyed your stay so much. Our location certainly makes exploring the city exceptionally easy.

I am particularly pleased to read that you found the team well trained and attentive and I have passed your kind comments on to everyone, as such feedback makes everyone's day!

NTPMonroe, on behalf of all the team we look forward to welcoming both of you back to The Fitzwilliam in the near future.

With kind regards,


Corah Caples
Resident Manager

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1,211 - 1,217 of 2,698 reviews

Reviewed June 8, 2014

Booked room and called hotel to book room for colleague. Told there was no rooms available so asked to cancel my room and hey presto a room was available. Corporate rate includes breakfast but was charged and booking didn't state fact. Allocated room on 6th floor and curtains were broken, asked to be moved as no way of blocking light out of room. Moved to another 6th floor room and curtains whilst not broken were too small for window. Got moved to 3rd floor. On checkout I got charged for breakfast, complained and quite rudely told it wasn't included.

Second stay the following week, only as colleagues were staying there. Checked online booking that breakfast was included, it was. Called hotel to clarify and also to request room not on 6th floor. Assured breakfast was included. On check-in was given larger room on 5th floor, and told breakfast was not included. Said I had personally spoken to reservations to clarify, and asked to "Prove it". On check-out charged for breakfast, so asked for reservation staff to come to reception. Supervisor Receptionist then removed charge straight away.

The rooms on 6th floor are tiny, slightly better on the 3rd, and the deluxe room on the 5th better again. Will not stay here by choice again.

The only good experience is that the check-out receptionist, who had a trainee badge, was the most pleasant I had met during both visits.

Stayed: June 2014, traveled on business
3  Thank max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 14, 2014

Dear max B,

Thank you for taking the time to review the hotel following your recent visits to the city.

I am pleased to read you found our trainee receptionist most pleasant and I have passed your kind comments on to her.

The experiences you describe certainly did not live up to your expectation or, indeed, mine. There is no excuse for the lack of courtesy that you describe and I would greatly appreciate the opportunity to discuss the points raised, with you. Should you be amenable, please contact me directly at the hotel.

With kind regards,


Corah Caples
Resident Manager

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Reviewed June 7, 2014

This was our first trip to Ireland, so our travel agent recommended this hotel. We loved it! Even though we arrived earlier than expected, we were immediately escorted to our room. Due to issues at the airport, we were 1/2 an hour late for the massages we had booked at their spa, but Ursula was very gracious and understanding. The massages were fantastic after getting off a long flight, as was the facial. What a great introduction to Dublin!

Loved the accommodations, and like many other reviewers, the location. We enjoy walking and exploring, so this was perfect for us. Although we didn't spend a lot of time in our room or at the hotel, we do have to say the breakfast choices were good, the food was delicious, and all of the staff we interacted with were very nice and helpful. We would definitely return.

Room Tip: We had a room overlooking a garden which was very quiet for the 2 nights that we were there.
  • Stayed: May 2014, traveled as a couple
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Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 14, 2014

Dear Tammy C,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel and for your recommendation, following your recent visit to Ireland and Dublin. I an delighted to read you loved your stay. We will always do our best to accommodate early arriving guests.

I am really pleased you enjoyed your massage, breakfasts and you interactions with the team; I have passed your kind comments on everyone and in particular to Ursula. such feedback makes everyone's day!

Tammy C, we look forward to welcome both of you back to The Fitzwilliam in the near future.

With kind regards,


Corah Caples
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

We selected the Fitzwilliam on an Irish friends recommendation and the position on St Stephens Square was excellent with shopping nearby and superb restaurants within easy walking distance.
Our room was comfortable and well equipped although our used drinking glasses often were not replaced.
We arrived with significant luggage after a month away but there was no- one Kerb-side to help us bring in our cases until we manhandled them into the lobby, when one of the concierges assisted us.At Checkin at the beginning of a Bank weekend, we enquired about laundry and were told it would be available over the weekend which subsequently was not the case. This necessitated my wife needing to buy some more clothes to attend various social functions.
Breakfast was satisfactory but on one busy morning we were not offered a cooked breakfast and required two requests for jam for our toast.
Some of the concierges were unhelpful, even arrogant, while others were helpful.
We expressed our disappointment on checkout and to give the hotel it's due, the very concerned Manager Mr Fergal O'Connell discussed our experience with us, apologising for it not being as expected.As the majority of our issues were staff related, further training might improve the situation.

Room Tip: If possible a room overlooking the Garden
  • Stayed: June 2014, traveled on business
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Thank Harvey327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 14, 2014

Dear Harvey327,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am pleased to read you enjoyed the central location of the hotel and the comfort of your room.

I am sorry that some of our service standards fell short of your and my expectations. I know that you had an opportunity to discuss your stay with the General Manager prior to departure; such constructive feedback provides us with an invaluable tool to address any shortcomings and ensure the consistent delivery of high standards of service. The points raised have since been addressed.

Harvey327 we look forward to the opportunity to welcome both of you back to The Fitzwilliam.

With kind regards,


Corah Caples
Resident Manager

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Reviewed June 7, 2014

Stayed last weekend on 2 night City Break with the family. Excellent service, very friendly staff, dinner in Citron Friday night was great, special dishes for fussy kids no problem, breakfasts wonderful and strange requests for pancake with bacon did not cause any problems. Wonderful location, very comfortable and quiet rooms. Thanks to all the staff for a lovely weekend.

  • Stayed: June 2014, traveled with family
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Thank Dieithryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Fitz, Guest Relations Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 9, 2014

Dear Dieitryn,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am delighted to read you enjoyed our excellent location and found the bedroom so comfortable.

Thank you for your very positive feedback regarding both breakfast & Dinner in Citron.

Dieitryn, when your travels next bring you to Dublin, we would appreciate the opportunity to welcome you back to The Fitzwilliam.

With kind regards,

Guest Relations Manager

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Reviewed June 5, 2014

As a family we chose this excellently located hotel for a birthday celebration. From check in to departure taxi the 90 year old birthday boy was treated like royalty. The stylish, well equipped rooms were clean and quiet. We had dinner in the hotel restaurant which was ( surprisingly ) good. They willingly provided separate child friendly choices. Throughout the admittedly expensive, short stay the staff showed the best side of multicultural Irish hospitality. Specific praise to the restaurant manager during the breakfast rush, who rescued the birthday cake!

  • Stayed: June 2014, traveled with family
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Thank ktxrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Fitz, Guest Relations Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 9, 2014

Dear ktxrt,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am pleased to read you found the team friendly and welcoming and that you really enjoyed your stay in the hotel.

It was great to read the very positive feedback regarding our restaurant and I was delighted to read that you all enjoyed the very important birthday celebration.

ktrxt, when your travels next bring you to Dublin, we would appreciate the opportunity to welcome you and your family back to The Fitzwilliam.

With kind regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

We couldn't have asked more from the Fitzwilliam. Perfect location for exploring the city by foot. Great shopping, restaurants and sights nearby. Very impressed by the hotel amenities and staff. The concierge gave a great recommendation for a nearby restaurant.

  • Stayed: June 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_Fitz, Guest Relations Manager at Fitzwilliam Hotel Dublin, responded to this reviewResponded June 9, 2014

Dear Nathan C,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am delighted to read you enjoyed the hotel, our location and the amenities you received.

Nathan C , when business or leisure next brings you to Dublin, we look forward to the opportunity to welcome you back to The Fitzwilliam.

With kind regards,

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fitzwilliam Hotel Dublin

Address: 127-128 St Stephen's Green, Dublin D2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #19 of 150 Hotels in Dublin
Price Range: $250 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fitzwilliam Hotel Dublin 5*
Number of rooms: 139
Official Description (provided by the hotel):
The Fitzwilliam Hotel, Dublin’s most luxurious design hotel is located in the heart of the city. Experience the best of both worlds when staying at this chic haven, to one side the tranquility and calm of St Stephen’s Green and to the other, Grafton Street, Dublin’s finest shopping avenue.From its central location, in amongst this buzzing vibrant city it is an easy stroll to explore the leading cultural, historical and leisure attractions. Or just step out to the chic shopping, high energy bars, fine dining restaurants and chattering Cafes ... more   less 
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