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“Lovely”
Review of The Merrion Hotel

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The Merrion Hotel
Ranked #1 of 151 Hotels in Dublin
Certificate of Excellence
Galway, Ireland
Level 5 Contributor
55 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Lovely”
Reviewed May 10, 2014

Only here for one night, but we loved it. We were upgraded (always a nice feeling). The room looked over the garden and was wonderfully quiet. Bed was very comfortable, and huge bathroom. The public rooms are lovely, and a great place for a quiet drink or pot of tea.

The best thing, though, would be the staff - they are solicitous while being warm and friendly.

I am so looking forward to a longer stay...

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Feline_charm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 16, 2014
Dear Guest,

Thank you for the lovely review following your recent stay with us which I was pleased to read.

We really do appreciate you taking the time and trouble to post it and I was delighted to read how much you enjoyed all aspects of your stay. Every one of my colleagues’ endeavour’s to provide our guests with as comfortable a stay as possible and I am glad that you had such an enjoyable time.

I am delighted that you are looking forward to a longer stay and we are looking forward to the privilege of welcoming you back.

Thank you again for your kind words,

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Brussels
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 8, 2014

I'm Irish but now live abroad but visit Dublin a lot. I had never stayed in the Merrion and usually stay in the Shelbourne or the Fitzwilliam. To be honest it didn't live up to the glowing reviews here. Check in was very nice. Room was ok - faced a brick wall and some sort of gym. Common areas - eg around the lifts etc. are a bit shabby. Pool nice but small and the gym area was full of locals early in the morning. The hotel seems to sell gym memberships to the public. Breakfast was ok. I was in a hurry which I explained to the staff and they did serve me very rapidly.

Service in the lounge area was appalling on the other hand. each time I asked for a glass of wine it took about 20 mins to arrive. The place was not exactly packed.

The service was very good overall but I really don't understand the rave reviews of this hotel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lawchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 16, 2014
Dear Guest,

Thank you for your review following your stay with us, which I was disappointed to read.
Firstly, with regards to the room type, we have many different room types available, some of our rooms have city views and others look over our gardens so it may have been that you were in a room with a view of the city. I am pleased to advise you that we are approaching the end of a refurbishment programme within the hotel and all public areas shall be reviewed in due course.

With regards to the Tethra Spa we do have public membership available for our external guests of The Merrion but I can assure you that it is very limited as the comfort of our Hotel residents is always to the forefront of our minds.

I was concerned to read your feedback regarding the service you received in our Drawing Rooms and I would be grateful if you would contact me directly at generalmanager@merrionhotel.com to elaborate on the issues you had so we can prevent them from reoccurring.

I am glad that you enjoyed the overall service in The Merrion and I do look forward to hearing from you soon.

Yours sincerely,

Peter Mac Cann
General Manager
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London, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 6, 2014

My husband and I took a belated honeymoon to Ireland and spent our first night at the Merrion Hotel. They upgraded us to a suite and we got five star treatment the whole time we were there. The room was amazing - it was so beautiful (and clean). The service was great with one of the managers coming to greet us when we arrived. We got one of the hotel packages, which included champagne on arrival and dinner at the Cellar Restaurant. I think the only negative would be that the restaurant's food was probably a four out of five (my beef carpaccio was a bit bland. It could have had some parmesan cheese or be a bit more salty), but the breakfast there the next morning was also amazing! Would highly recommend.

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
2 Thank CanuckKiwi09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 16, 2014
Dear Guest,

Many thanks for the lovely review posted recently and for taking the time to share your experience with us.

We are truly honoured that you chose to spend your honeymoon with us. I was delighted to read how much you enjoyed your stay and thank you for the feedback which I have taken on board.

I hope it is not too long before we have the privilege of welcoming you back again soon, possibly to celebrate your 1st anniversary!

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

Unfortunately, we had to check out today. The Merrion Hotel, it's staff, it's rooms, it's character, it's experience, it's warmth, it's style - all 5 star.

We live in Dublin, and checked in for one night for a special occasion. We enjoyed the hotel so much, we booked for a second night the next day - and will certainly be back.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ahnwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 6, 2014
Dear Guest,

Many thanks for the lovely review posted recently and for taking the time to tell us of your experience with us.

I have already shared your kind words with the entire team here and they all join me in thanking you.

I am delighted that you decided to extend your stay with us. I hope it is not too long before we have the pleasure of welcoming you back again and you have as an enjoyable stay as the last.

Thank you again for your kind words.

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
84 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed May 5, 2014

Stayed here for a week in January on my own. A truly wonderful hotel.

check-in quick and easy. polite if not quite 'friendly' staff generally. Rate was very good.

Had a room in the new part of the hotel just about overlooking the garden. was a bit dark as in a corner on ground floor. but it was winter too. room itself was in Excellent condition. Great amenities, tons of towels comfy bed, nice shower. TV was fine though tended to turn itself off sometimes. wifi was ok. can't remember if included or not. breakfast was excellent, but did get busy on the weekend (which, to be fair, they warned guests about which was a nice touch). lovely sitting areas with fires and amazing art collection. had club sandwich in lobby bar/area - was fine but bit pricey. downstairs in the Cellar bar was ok but with so many 'real' irish pubs near by you'd be bonkers to be down there for too long/often.

location excellent. minutes from most of the sites, restaurants, pubs and shopping. taxi's always going past. staff at front door were pleasant and helpful.

only small thing is i don't think its terribly child friendly (like under-10s). its an adult hotel, quite quiet and reserved and lots of steps etc. if you want somewhere for that, Four Seasons is much better equipped in my opinion.

but overall, one of the best hotels i've stayed in anywhere.

  • Stayed February 2014, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 6, 2014
Dear Guest,

Many thanks for the review posted recently and for taking the time to share your experience with us.

We really do appreciate you taking the time and trouble to post it and I was delighted to read how much you enjoyed all aspects of your stay and you found the location convenient.
We welcome guests of all ages and please accept my apologies if you felt that we were not child friendly as this was most definitely not our intention. We do love to welcome younger guests and we have special children's amenities, including our Miss and Master Programme with cutlery designed especially for our younger guests.

I do hope that you shall return to the Merrion in the not too distant future.

Yours sincerely,

Peter Mac Cann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 3, 2014 via mobile

My wife and I stayed at the merrion hotel in late 2013.From the moment we arrived it was absolutely superb ,nothing was too much trouble .we had chocs and champagne on arrival in our room . The food in the restaurant was amazing !! All the staff were very attentive specially the concierge . Dave Waller stoke on trent

Stayed December 2013, traveled as a couple
Helpful?
4 Thank Davestokey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 6, 2014
Dear Guest,

Many thanks for the great review posted recently and for taking the time to tell us of your experience with us.

We are all delighted that you and your wife enjoyed your stay with us and I hope it is not too long before we have the pleasure of welcoming you back again to The Merrion!

Thank you again for your wonderful feedback.
Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, Brasil
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 1, 2014

Merrion is one of the finest hotels I've stayed so far, and certainly holds the best staff I ever came by! They are all very nice and proficient, meaning to be of help anytime. Rooms are spacious and quiet.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tizdaieni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_PMacCann, General Manager at The Merrion Hotel, responded to this review, May 6, 2014
Dear Guest,

Many thanks for your lovely review following your recent stay and for taking the time to share your experience with us.

I was delighted to read how much you enjoyed your stay and I hope it is not too long before we have the privilege of welcoming you back again soon.

Yours sincerely,

Peter Mac Cann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Merrion Hotel

Property: The Merrion Hotel
Address: Upper Merrion Street, Dublin 2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 151 Hotels in Dublin
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Merrion Hotel 5*
Number of rooms: 142
Official Description (provided by the hotel):
The Merrion, created from four Georgian townhouses, is located in the city centre opposite government buildings. Many of the 142 bedrooms and suites overlook period landscaped gardens. Guests can dine in the 2-star Michelin restaurant Patrick Guilbaud or The Cellar Restaurant and Bar. The intimate No 23 cocktail bar waits as does the Tethra Spa which boasts an 18m pool, steam room, fully equipped gymnasium and two private treatment rooms. The Merrion offers six private dining and meeting rooms. ... more   less 
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