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“Family get together in Dublin”
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Very good
9 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 9
Dublin, County Dublin

Reviews from our community

Very good - based on 9 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Pablo R
London, United Kingdom
Level 6 Contributor
120 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Nice appartment but horrible management system”
Reviewed January 1, 2018 for a stay in December 2017
1
person found this review helpful

We were a group of 8 persons, all adults, one family, meeting in Dublin to spend Christmas comming from different places. The appartment is very spacious but very poorly equiped (should be enough plates and dishes, and cooking equipment for 9 people!): Table with 6 chairs for nine people...Not enough plates, no bowl for saladas or food, no tin opener, hairdryer broken (was replaced next day), shower in main bedroom with broken control, heating not adjustable (very cold during the night!), dishwasher leaks, trash bin next to de dinning table without a top to close it, etc.
We sent all the detaills of people arriving, as requested, in order to organize the location of the beds: ignored and the house keeper had to come in the late evening to organize the beds as requested. Plumber came to repair one bedroom lock, bring a new hairdryer, take picture of the broken shower to repair it after our departure, etc. But all in all, since the appartment is very big, we organized ourselves to solve most of the problems, buying what was missing and necessary.
But the worst of all is the management system, which is the most horrible we have ever experienced all over the world (we are frequent travellers, I got more than 90,000 readers to my reviews in TripAdvisor!). First, you don't get the exact address of the flat for "securuty purposes" (???). Thus, the first person that arrived, we, had to hire a taxi, who brings you downtown where the management offices are located, to pick-up the key and get instructions, sign paperwork, etc. Nobody receives you in the appartment! The taxi driver brings you then to the appartment, and was very kind to explain eveything. After claims that our sons, daughter and partners were comming from different places and would be difficult to live there all with one key, they managed to get another for us. Later on they sent a third key that didn't work. The main door code was not available either, so that nobody could get in, and had to ring when they were outside to have somebody to come down and open the main door (if somebody at home...). As I claimed all this absurdities, they told me that they managed more than 200 appartments, so that we have to accept things as they are. With other words, they are absolutely overloaded with work that they cannot fulllfil properly, and the guests have to suffer the consequences!!!
As our daughter rented a car, because her plane landed late in the night, we requested a car park, which they told us was not available. In the appartrment were instruction to call the management office if we needed a car park, which we did, and suddenly was one available in a building around the corner. BUT, we should go to the office downtown to collect the keys... Luckily the plumber that had to come to solve problems was kind enough to bring us the keys, but we had to pay in advance and gave him also the money cash as requested. When our daughter arrived at midnight, the car park assigned was not free, so that she had to park in somebody else's carpark until next day in the morning, where she got another assigned and had to to move the car accordingly.
Christmas time, so, we decided to stop calling to solve all problems as they arised, and organize ourselves with resignation and humor.
Long review to prevent others to fall in the same trap... Sorry for the spelling mistakes...no time to correct this ... :-)

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 12, 2018
Dear Pablo,

Thank you for your review. We appreciate you taking the time to write this, and we sincerely apologise that you experienced some issues during your stay. We try to communicate our management system and key collection information clearly and effectively to our clientele, and I apologise that it was not what you are used to. We realise you were displeased, but we did our best to make things right for you as per your requests each time we received them.

I am happy you took advantage of our Airport Pick Up Service, and that you were pleased with your driver and the apartment on a whole.

We will take your remarks under advisement, and we hope you were still able to enjoy your time in Dublin for the Holidays.

Kind Regards,

Natalie
Reservations Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monica P
1 review
“Family get together in Dublin”
Reviewed December 22, 2017 for a stay in December 2017

Perfect flat to share with you family! Large living room and kitchen with a nice dining table allowed us to spend more time together and share our experiences after visiting the city. Our family gathered from different Europeans city and it was very important to us to have our own private space instead of meeting in the hotel lobby.
We really appreciated the fully equipped kitchen which was just perfect to prepare our evening meal!
The apartment is in a quiet area, only 20 min walking to the city centre, There is a nice Supermarket closely when you can get groceries or ready meals.
The only downside is that you have to check in in a different location but the property owner team organised an airport pick up service for us, for a small extra fee, and after all it didn't really bother us.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 19, 2018
Hi Monica

Thank you so much for your kind words. We are glad you enjoyed Dublin and our family apartment. We hope we can welcome you again in the future. Happy New Year!
Johnny
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Reviewed August 1, 2016 for a stay in July 2016
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SarahKell...
Toronto, Canada
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Perfect choice for family get together”
Reviewed February 1, 2016 for a stay in December 2015
1
person found this review helpful

Once a year my family book a weekend break to a European city and Dublin was it this year.
Booked three bedroom apartment as was described as large and it didn't disappoint.
The apartment is huge and very nicely decorated with homely comfortable feel.
Great having breakfast with everyone in morning as kitchen area is good size with large dining table. Also theres a Nespresso machine but you need to buy coffee caps.
Used underground car park which was very handy as we done a road trip every day.
Bedrooms are quiet and cosy with TV in two of bedrooms also.
Sitting-room is relaxing with few DVD'S available also.
Really enjoyed and would stay again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Style and space
Traveling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle H
Boise, Idaho
Level 6 Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Overall a great experience with a few little items that could be improved”
Reviewed March 1, 2013 for a stay in February 2013
5
people found this review helpful

Traveled with a group of friends, 5 of us total, and had local friends over as well. We utilized the shuttle service arranged by the owners so getting keys was not a problem, although there were only two sets of keys which was difficult to coordinate for 5 adults sometimes doing our own thing. The location was good and the apartment was clean. Space heaters were provided and very helpful on cold nights. The rooms were spacious with comfortable beds. At times there were 7 of us watching a movie or visiting and we didn't feel cramped. The service we received was great, including a quick visit the day before we checked out to answer any questions. Emails were always answered in a timely manner.

Things I would suggest for improvement:
- stronger wifi signal to reach downstairs
- additional sets of keys
- more towels
- instruction book for appliances, TV's, wifi, garbage etc.
- cable or DVD players in bedrooms with TV's

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: overall apartment layout
Liked least: only 2 keys
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbletzack...
Orlando, Florida
Level 4 Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice Location, Decent Apartment, Not so good service”
Reviewed January 27, 2012 for a stay in November 2011
6
people found this review helpful

We arrived about an hour early on a Wednesday morning. With taxi waiting, check-in was confusing as they were a bit shocked I was there and they didn't have the key and weren't sure how to get them. After paying for the taxi to wait and finally letting him go, reception called another taxi an hour later. Finally arrived at apartment which was nice, but every window was left open in attempt to rid the apartment of smoke (which didn't work). Apartment was ok, but with a family of 5, there was only 6 towels and 1 roll of toilet paper for a 5 day stay. Emailed reception with no response as we did not have a phone. Half way through the stay, finally got a response from owner, who still never delivered. One room with a cable box was missing a TV and wireless internet was only available on the top floor. Location of apartment was nice, in a new area right next to the Grand Theater with plenty of small cafes and restaurants nearby. This was my first time in a vacation rental, and maybe I wasn't sure what to expect, but I would never do it again. Owner refused to make any amends about the taxi, check-in, towels, or toilet paper, and commonly did not even reply to emails. Not sure if it is customary in Ireland to not have a top sheet on the bed, but we only had a bottom sheet and light comforter on top with minimal pillows for each.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Area was nice, privacy was nice, as was having 2 bathrooms for 5 of us
Liked least: Smell of smoke was nasty, not enough towels or toilet paper
Traveling group: Family with Teenagers
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mickael f
Le Havre, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2016 for a stay in February 2016
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: confort, propreté, espace
Traveling group: En famille élargie
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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