My husband and I fell in love with the Kilkenny Shop in Dublin during our visit in September 2011. We found it to be a larger shop with more selections than House of Ireland and it was just a few more block away. We ended up purchasing nearly $420.00 worth of crystal , pottery and porclene. They were kind enough to wave and process the VAT tax which brought our purchase down to $360.00. We paid for insurance and shipping. The packages arrived with no damage. But imagine our surprise when they came in with a $76.60 Collect duty charge!! It took the post office 2 hours to find out how to procees the charge, they no longer collect duty charges. Wt we had to pay it before we could receive our packages.
We were way below the duty amount allowed by law, had declared the purchase on our reenty into the USA and had no idea why Kilkenny charged us.
Luckily, we had purchased the items with our American Expres Card, they open an investigation, gave us credit and sent inguires to Kilkenny. Kilkenny tried to change the charge from a Duty tax to a VAT but with our paperwork clearly showing the VAT wavied and paperwork from the postoffice clearly showing duty charges we finally received credit thtrough American Exoress. ( Thanks to Monica with Amex!!)
So BE WARNED before you make any purchases with the Kilkenny Shop and have to go through the mess we had to make sure you have in writing no additional charges will be placed on your packages. Just in Case .
The McGregors / Cary, NC
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.