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“Great Service and Pretty Hotel”

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The Shelbourne Dublin, A Renaissance Hotel
Ranked #15 of 151 Hotels in Dublin
Austin, Texas
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Service and Pretty Hotel”
Reviewed July 27, 2010

My fiancé and I used Priceline to bid on this hotel since we don't usually stay in 5-star hotels and wanted to spoil ourselves. We got a great deal, but I know this is usually a VERY expensive hotel. The hotel itself is gorgeous! There is a lot of history behind the building and you can tell they take great care in keeping the hotel pretty. We stayed at the Shelbourne for 3 nights and were originally given a room on the 3rd floor. We only stayed in that room one night as there was this horrendous buzzing noise coming from somewhere near our room (never figured out what was causing it). When we spoke with the front desk, they were very polite and moved us to a room on the 6th floor where we had no more issues. The beds are very luxurious and comfortable, however, the rooms are definitely on the small side for a luxury hotel. The bathrooms are standard with huge showers and you can listen to the tv while showering (a feature my man loved). I don't think the hotel was in a great location, personally. It wasn't convenient to the bus stops and it was too far from the main tourist areas to walk easily (especially when it rains so much). Parking is far too expensive to rent a car, so if you are planning on doing a lot of sight-seeing, I would recommend staying in a different area of town.

  • Stayed May 2010, traveled as a couple
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Thank lovedintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Devizes, United Kingdom
Level 5 Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 27, 2010

Stayed here for a 3 night stay, visiting Dublin for the first time. Got a great deal through TravelZoo and I'm glad it included Breakfast - not that we would have paid the 30 Euros each!! Overall everything was just OK - not what you'd expect from arguably the most famous hotel in Dublin. We had access to the Executive Lounge being Marriott gold members......food was ok, drinks never replenished so you had to go "cap in hand" every time you wanted a soft drink and the staff in there so miserable!

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank noirmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Ireland
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 26, 2010

I am just after returning home after a two night stay and I was very disappointed with my stay. We stayed in a Queen Room and it was the smallest hotel room I have ever stayed in and I have stayed in numerous hotels in London and New York which have a reputation for small hotel rooms. The bed seemed smaller than a Queen bed to me as my bed at home is a queen and this was definitely smaller. The air conditioning was terrible which on two hot nights was not a recipe for a good nights sleep. In fact they were the two worst sleeping nights I have had at a hotel, sleeping with the covers off and still sweating. The air conditioning seemed to be on a timed switch and would automatically switch off after a while and you would have to turn the switch on and off again. The combination of the tiny room and bad air conditioning was a disaster.

Also, the room was not serviced on our 2nd day even though it was free to be serviced from 1.45pm to 4.30pm and from 6pm to midnight. We were very disappointed when we returned to the room after midnight and as I wanted it noted there and then, I rang reception but it took me 5 seperate calls before anyone answered.

On our last morning, I went down by myself to breakfast and was seated in an inside seat by the waiter who had to pull the table out for me to acess the bench seating. The table was right by a doorway and he had to pull the outside seat out to move the table for me but when he moved the table back in, he forgot to tuck in the outside seat which was halk blocking the doorway. I thought to myself, no problem, any of the waiters to pass would surely move it in to place as they and customers carrying their breakfast had to walk sideways to fit between the doorway and the chair. At least 5 dirrenent waiting staff passed numerous times and did nothing and after a few looks from other diners who had to manouvre around the chair and with me beginng to feel uncomfortable, I had to do it myself. You might say, no big deal, but terrible service at a 5 star hotel for the price I was paying.

A couple of positives to save it from a 1 star rating from me is that it is in an ideal location and the Bar is very lively with a good atmosphere.

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank MunsterLiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level 5 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 26, 2010

We loved our weekend stay at The Shelbourne! The hotel is in a great location off of St. Stephen's Green and is an easy walk to most Dublin sites and Grafton Street. The room was very nice and the bed was extremely comfortable. Breakfast which was included with our package was very good. We were leaving early on our last day and they delivered breakfast to our room, which was great. We did have dinner one evening and that was just OK. The Shelbourne is a beautiful and comfortable hotel in a great location and I could not ask for much more.

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank fletch608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
middle england
Level 6 Contributor
229 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 25, 2010

A Great Hotel in a suberb location. Friendly , attentive staff. The mattresses and sheets were simply a cocoon of perfection. Breakfast was a delight over which to linger. The Lounge was perfect for afternoon tea or a night cap.

  • Stayed July 2010, traveled as a couple
    • Value
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Helpful?
Thank mottyandfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South West
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 22, 2010

Stayed here for a few nights for a friends wedding. The stay started well as we were offered delicious pink icecream in cones topped with hundreds and thousands while waiting to check in. Sadly customer service went downhill from this point onwards - the girl checking us in did not even acknowledge me (but was courteous to my husband), the start of a series of 'sub-optimal' encounters with various staff members.

The hotel itself is elegance and decadence personified. All the public areas are grand, clean and awe-inspiring. The 'standard' room we stayed in was also agreeable - an exceptionally comfortable bed, a nice bathroom with powerful shower and a generally 'luxury' feel.

Its location in Dublin also cannot be faulted and I recommend it highly for this.

However, while the hotel is undoubtably 5*, the customer service was bitterly disappointing. Having stayed in other hotels of this standard (the Oberoi group being my benchmark of perfection) I have never before found it so hard to attract the attention of staff while having breakfast or dinner... at times they seemed to be actively avoiding eye contact. At no point did anyone give any indication of an inclination to do more than the absolute minimum, let alone any inkling of a possibility of 'going the extra mile' that staff at such hotels often manage seemingly effortlessly.

As other reviews have noted, their charge of 20 euros per DAY for internet access is absolutely shocking... even some McDonalds offer this for free....

Would I recommend it? Well, its a beautiful hotel and its location is great, so yes, but had the service been any worse these attributes would not have been enough to compensate.

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank AnonEeMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co Fermanagh,
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 17, 2010

I stayed at the Shelbourne with my son during a rugby international weekend. The hotel is difficult to fault, with excellent rooms, attentive staff and one of the best breakfasts I have ever been offered. However our experience changed when we attempted to relax with a drink that evening. The hotel bar was packed beyond capacity and after battling to the counter to place an order we had to retreat rapidly before we could be served as one of our fellow patrons felt the need to empty his stomach into the crowd. There was nowhere to sit or even stand and the supposedly "residents' only" lounge was little better. I believe this is a popular nightspot every weekend but I will never stay here again, I do not need to pay to add more stress to my life!

  • Stayed March 2010, traveled with family
    • Value
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Helpful?
4 Thank Stopout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Shelbourne Dublin, A Renaissance Hotel

Property: The Shelbourne Dublin, A Renaissance Hotel
Address: 27 St. Stephen's Green, Dublin Dublin 2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Dublin
#7 Business Hotel in Dublin
#11 Romantic Hotel in Dublin
#14 Luxury Hotel in Dublin
#15 Family Hotel in Dublin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Shelbourne Dublin, A Renaissance Hotel 5*
Number of rooms: 265
Official Description (provided by the hotel):
The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more   less 
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Also Known As:
Shelbourne Hotel Dublin
Shelbourne Dublin
The Shelbourne Dublin Renaissance Hotel
Dublin Hotel Shelbourne

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