Spent one night at the Shelbourne as part of the Royal Irish tour group. This is a beautiful hotel with the most comfortable beds in Europe. Unfortunately there was a mix-up with our names and room number which resulted in the hotel staff neglecting to give us our wake-up call. This was the worst morning to miss the wake-up call, as we were flying home that morning. I discussed the issue with the desk clerk in the morning. She appeared quite upset--I don't think they are used to handling complaints. She apologized and I forgive them, as the rest of our all-too-brief stay was above average.
- Free Wifi