Here I am at the Shelbourne Hotel Dublin on Good Friday. Probably not the night to decide to stay in the capital but there you go. Such lovely staff at the Shelbourne. Polite, attentive, enthusiastic - definitely a credit to the establishment.
On the other hand I think perhaps housekeeping could do with a little tweak. Our air con wasn't working. The engineer had to reset it. The phone in the lounge of our suite wasn't working but only discovered this after attempting to phone room service, seven times, the concierge four times and the operator twice in a quest for ice & fresh milk which was eventually achieved through using the bedroom phone and waiting upwards on 15mins for the service.
Upon trying the bedroom phone and succeeding, a dud phone seemed apparent.
The upholstery, particularly the sofa arms were in great need of cleaning as they are visibly grubby and I hate to say it but a child's white socks are such yardsticks! My daughters were absolutely filthy after walking around the carpeted floors of the bedroom and lounge of our suite.
I'm also unsure how I feel about clear glass on the window of the actual toilet looking out on to St. Stephen's Green. Roman blinds are lovely but privacy glass or at least mottled contact plastic would feel much more comfortable.
Finally, having been told upon checking in, that the pool was not open to children after 5pm and between 10am-12pm daily, only to discover at 8:15pm that there were children allowed into said pool, and being told children permitted after 10am only when it clearly states in the room services book that on Sat, Sun & B/H entry is from 8am-5pm. All in all confusing!!
For a five star hotel there are always exceedingly great expectations and that's why ye have a hotel....but the are some definite areas where improvement is needed.
Staff = a resounding 10
Cleanliness = 7
Quality = 8
- Official Description (provided by the hotel):
- The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more less
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- Also Known As:
- Shelbourne Hotel Dublin
- Shelbourne Dublin
- The Shelbourne Dublin Renaissance Hotel
- Dublin Hotel Shelbourne