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The Shelbourne Dublin, A Renaissance Hotel
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Reviews (3,955)
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2,965 - 2,970 of 3,955 reviews
Reviewed November 3, 2012

Not a standard Renaissance/Marriott - this property is a beautifully restored historic hotel in the best location in Dublin.

This was our first stop on a 3 week family trip. There was no trouble getting early check-in - no small thing when your flight arrives at 7 AM.

The staff, to a one, were outstanding. They never failed to go out of there way to make us feel welcome and valued. The rooms are a bit on the small side but are beautifully decorated with every comfort built in - they do not feel cramped in any way. The internet connection was speedy (comped for us as Plat. Marriott Members but VERY pricey otherwise). The bathrooms are very nicely kitted out and seemed quite modern compared to the more traditional bedrooms. They run 2 full maid services each day so the rooms were always meticulously clean.

I love to complain about hotel breakfasts (included with our room) but it was perfect. There was a broad selection at the buffet - even the pickiest among us (even the vegan) was happy. There is also a cook-to-order station manned by 2 or 3 cooks so little wait for custom orders. Try for a table in the back rooms away from the buffet - they have windows onto the street and are much brighter than the tables nearer the front.

The lobby is too small but beautifully done. There are only 2 chairs and 1 small sofa. It was difficult for our small group to congregate there before heading out. We found the main bar a bit too hectic for us - much preferred the low key Horseshoe. The drinks/food menus seemed to be mostly the same in both.

We hated to leave and all of us would love to stay here again.

Room Tip: Hotel is at the corner of 2 busy streets - and the noise goes late into the night. There are 2 sunlit courtyards as well as rooms that face north that are very quiet. The view of the park is pleasant but I would rather sleep undisturbed.
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank PeterScott1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded November 17, 2012

Dear Guest,

Thank you for taking the time to review your Shelbourne Hotel experience in detail. Thank you for also choosing The Shelbourne Hotel as the starting point of your three week journey. I hope that you and your family had many adventures and have arrived home safe. I am glad you found that all your party were please by what was on offer throughout the hotel. All your wonderful comments will be passed on to the different departments so that they may see the results of their hard work.

If you should find yourself coming back to Ireland, please do not hesitate to contact me. I will be delighted to assist.

Warm regards,

JD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

The Shelbourne is the perfect place to stay in Dublin but it does come with a fairly steep price tag. The location is ideal- right in the heart of the City Centre. You can walk to just about all the major attractions and it's very close to the shopping mega of Grafton Street. The staff is wonderful- friendly and very helpful. They often times went above and beyond to be of service. The rooms are a standard size but the beds are very comfortable. We even got to watch American football- they have a sports channel to accomodate the American viewers. Make sure you walk around St. Stephen's Green early in the morning- it is just beatiful.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded November 17, 2012

Dear Guest,

Thank you for taking the time to review The Shelbourne Hotel and for your kind comments. The location of the hotel can be ideal for shopping or visiting attractions while staying in the city centre as Grafton street and Trinity College are within a few minutes walking distance.

We are glad that we could be of assistance and that we could go “above and beyond” for you. I concur with you about St. Stephens Green early in the morning; it can often be beautiful and serene. It was our pleasure to be your home away from home.


Kind regards,

JD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

I have stayed at this hotel on numerous occasions, and I have to stay it is one of my absolute favourites.... and by far, the best in Dublin!

From the moment you enter this hotel, you are surrounded by luxury, welcoming smiles, and some of the best hospitality in the world! Every experience in this hotel is different, and in a positive way!

The bar's are fantastic, and always have a good, energetic and friendly crowd, and the staff of this amazing property are turely there to take care of you!

I cannot recommend this property enough...it is not just a hotel, it's an experience!

Room Tip: Request a room in the old part of the hotel, there are amazing views of the park, and the rooms are also a little quirky!
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
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    • Service
1  Thank TomCork75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded November 17, 2012

Dear Guest,

Thank you for taking the time to post these wonderful comments about your experience while staying with us here at The Shelbourne Hotel. The team and I are glad that you enjoy all the hotel has to offer and that when you stay it becomes a memorable experience each time.

Thank you once again.

Kind regards,

JD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

This was a beautiful hotel and the staff were most helpful. The room and hotel were clean and kept to perfection. The only thing that was a problem was the coffee service in the morning was really not a good situation. You had to wait until they brought out this machine which brewed one cup at a time. It took a long time for each cup and at the end the coffee was reallly bad. For the price of the room you would think they would improve on the situation. Also only one comfortable chair in the room.

Stayed: June 2012, traveled as a couple
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded November 17, 2012

Dear Guest,

Thank you for taking the time to comment on your experience at The Shelbourne Hotel. I am delighted that you found the rooms kept to perfection.

I must say I am extremely shocked and surprised by your comments regarding the coffee in the morning. I would welcome the opportunity to discuss this experience further with you and I can be contacted on rhi.dubbr.guest.relations@renaissancehotels.com. I look forward to hearing from you very soon.

Kind regards,

JD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

Would go there again just for a good night's sleep. Beds are super comfy and curtains block out light completely - sleep heaven. We were there for 2 nights having attended a charity function . Whereas the fiction room is lovely, it was too small for the number of guests which meant that there was little or no room to manoeuvre and I felt so sorry for the poor waiters having so little space to get in between the tables. Would def return to the hotel but not to a function of that size in that particular room.

Stayed: October 2012
1  Thank FrancescaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this reviewResponded November 16, 2012

Dear Guest,

Thank your for taking the time to write such a charming review. We are very proud of the beds here at The Shelbourne Hotel and are glad that you had a most comfortable sleep. The black out curtains and the beds can really transform a room into “sleep heaven”.

The conference & Banqueting team have been well trained and have much experience navigating through the busy tables and are well used to it by now. I will certainly investigate the charity event that you refer too.

If you are planning to return to The Shelbourne Hotel for a function, charity event or even just for a night of good sleep, please contact me as I will be delighted to assist.

Kind regards,

JD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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