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“Beautiful gem of a hotel; convenient location”

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The Shelbourne Dublin, A Renaissance Hotel
Ranked #15 of 151 Hotels in Dublin
Hoboken, NJ
Level 6 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Beautiful gem of a hotel; convenient location”
Reviewed August 21, 2012

Stayed here as a couple in December 2011 for a long weekend. The hotel is located right on St Stephens Green--basically in the center of everything--Grafton Street, Temple Bar, museums, Trinity College, great restaurants, etc.

The hotel was decorated beautifully for the holidays-- a great mix of the traditional and modern. The bar/restaurant areas were very stylish and seemed to attract a well-heeled over-40 crowd nightly while we were there. The reception area, while small, was attractive and functional. Our check in was fine. Our first room had a smoke odor (a smoke free room) so we went out to breakfast (Bewley's--yum!) and when we returned they gave us a new room. So not a big deal. The room was good sized, not huge, with traditional decor and plenty of storage; a balcony overlooking an office building with a tiny bit of a roof view. The weather did not really permit us to spend a lot of time out there anyway. The bathroom was large and well-equipped with nice amenities.

While we didn't use many of the hotel's service, every interaction we did have with service folks was pleasant and professional. I almost gave if 5 stars but I feel that we just didn't utilize the hotel enough to judge that. We did not have any meals in the hotel but did have drinks in the lounge one night which was great-- their ginger tea was fantastic!

The only thing we noticed in the negative was that the outside of the hotel was beginning to look worn in spots which detracted slightly from the luxury image of the hotel but I suspect they will look to take care of that soon.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJPJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,

Thank you for taking the time to post such a detailed review of your stay with us in the Shelbourne in December of last year. Christmas is a very special time at the hotel. The atmosphere is always good and thank you for commenting on our decoarations and the overall appearance. It won't be long coming around again! Thank you also for your kind comments regarding the service and atmosphere in the bars. If you plan to return to Dublin to do some Christmas shopping this year or indeed anytime before that please contact me directly. I will be more than happy to personally assist.

Kind regards,

Rapahel Brandou
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
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Traveler tips help you choose the right room.   Room tips (639)
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Houston, Texas
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 21, 2012 via mobile

Unbeknownst to us, the Shelbourne is a big deal among Dubliners, with literally everyone we know in Dublin commenting multiple times about how we were staying there and how great that was and on and on. We literally chose it because we are Gold status with Marriott and The Shelbourne is a Marriott property.

Anyway, the location and the service were fantastic. The room was old, small, noisy and dirty. For the price we paid I would expect much better. I am not sure what the big deal is other than that a lot of famous people have stayed there, but I wouln't waste my money if I had to do over again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MJPourpak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,0

Thank you for posting a review following on from you recent visit to The Shelbourne Hotel. I am glad you liked our central location and service. I am both suprised and disappointed to hear you were so underwhelmed with your room. This is far removed from our normal standards as a lot of reviews on this website testify. I would welcome the opportunity to discuss this further with you and you can contact me directly on rhi.dubbr.guest.relations@renaissancehotels.com. I look forward to hopefully hearing from you soon.

Kind regards,

Rapahel Brandou
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgewood, New Jersey
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 20, 2012 via mobile

There are not enough superlatives to describe our stay in this beautiful property. The location is superb, close to everything you could possibly want to see or do. The staff is the very best; helpful doesn't even begin to cover it, and so very lovely and friendly. We arrived from a terrible experience at another hotel in Dublin, were initially dismayed to learn that the double room we had booked was not large enough to accommodate our family of four. We were immediately put at ease, however, when were upgraded to a king room which would fit the two additional beds we needed. The room was gorgeous and luxurious. We were all on wireless devices, and had no problems at all. Breakfast should be like this everyday! We will definitely be back to this amazing hotel in this wonderful city.

Stayed August 2012, traveled with family
Helpful?
Thank toriella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,

Thank you for taking the time to post a review following on from your recent stay at The Shelbourne Hotel. I am delighted that you and your family enjoyed your visit with us and that we were able to rescue a family holiday from what sounded like a terrible start! It is wonderful to hear you use such complimentary terms with regard to the facilities, location and service here at The Shelbourne. I will ensure this is communicated to our teams. Should you plan to return to Dublin I hope you will come directly to us this time and please feel free to contact me in order to make any future reservations.

Kind regards,

Rapahel Brandou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kernersville, nc
Level 5 Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed August 20, 2012

The Shelbourne is an excellent Hotel. The rooms are nice size for European rooms. The staff was extremely friendly especially the concierge Dennis. The main bar is a great place to go and have a few drinks. Is pricey but the atmosphere is good. There is a quiter bar on the other side of the lobby. The main bar is hoping on Friday afternoons. The hotel is also located about three blocks from the Grafton street shopping area. The hotel only has valet parking and its 25 Euros a day. The only complaint was that the internet was 9 Euros an hour unless you used the internet in the bar area which was free. That said the beer in the bar was around $9 usd. A hotel this nice can afford to offer free internet in the rooms. All in all we enjoyed our stay and the location of the hotel..

Room Tip: Get a room on the front of the hotel overlooking the park. We were on the back and overlooked some...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maddie59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,


Thank you so much for sharing details of your recent experience at The Shelbourne Hotel. I am delighted that you found the hotel so agreeable and thank you for your comments regarding our location, the bedrooms, our lounge and bar areas and also the staff. I will ensure that Denis our Head Concierge is aware of your review. Since you stayed with us we have changed internet suppliers and are now extremely happy to be able to offer all our residents complimentary internet access. If you plan to return to Dublin at any stage soon please do not hesitate in contacting me directly. I will be more than happy to assist.

Kind regards,

Rapahel Brandou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 20, 2012

Very elegant, old-style hotel with terrific customer service. Every employee we passed greeted us and made us feel very welcome. Be prepared for top hats and tails for the doorman, great concierge, attentive bellmen, a comfortable lounge, very upscale bars (no sports attire!). The breakfast is pricey but the buffet is extensive, no continental here. The hotel is centrally located, most of the tour busses stop here or just across the street along St. Stephen's Green. Well worth it!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlfrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,

Thank you for taking the time to post a review following on from your recent visit to The Shelbourne Hotel. It is always nice to receive such positive feedback and I am delighted that you enjoyed your stay so much. We are ideally located, right in the heart of Dublin and our well informed and charming doormen are on hand in their top hats and tails to provide the perfect welcome! Thank you also for your kind comments regarding both the Saddle Room Restaurant and our No 27 Bar. If you plan to return to Dublin at any stage please contact me directly. I will be happy to assist.

Kind regards,

Rapahel Brandou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 20, 2012

It would be hard to find a better location to base a Dublin stay, and the beds are very comfortable, particularly after some rural B&Bs (which were great in their own way, but not this level of physical comfort). It is a shame that the WiFi that a modern traveler depends on was either nonexistent or at an extra 20 euros per day per room (I was paying for three rooms). The main bar was a great people watching spot and obviously a favorite with the after work crowd as well. Recommended but give us our Internet without having to mill about near the entrance to the bar!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IvanHiatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDublin, Guest Relations Manager at The Shelbourne Dublin, A Renaissance Hotel, responded to this review, September 2, 2012
Dear Guest,

Thank you for taking the time to post a review following on from your recent stay at The Shelbourne Hotel. I am delighted that you and your family / friends had such a positive experience with us. I will ensure that your comments regarding the rooms and the bedding, and the ambience in the bar are communicated. With regard to our internet service we are now in a position whereby we offer complimentary internet access on multiple devices to all of our residents. If you plan to return to Dublin at any point in the future please contact me directly. I will be more than happy to personally assist.

Kind regards,

Rapahel Brandou
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
waringstown northern ireland
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 20, 2012

just had afternoon tea yesterday with my mum. i have been before but it was my mothers 1st time. i have to say just how much we both enjoyed are afternoon. the staff where just lovely and everything connected with the afternoon tea was just 1st class.
I would highly recommend The Shelbourne for a afternoon tea not just as a treat but as an enjoyable experience. Can`t wait to return soon.
Heather Blake.

Room Tip: we didnt stay as we where just on a day trip.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank missmollymoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Shelbourne Dublin, A Renaissance Hotel

Property: The Shelbourne Dublin, A Renaissance Hotel
Address: 27 St. Stephen's Green, Dublin Dublin 2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Dublin
#7 Business Hotel in Dublin
#11 Romantic Hotel in Dublin
#14 Luxury Hotel in Dublin
#15 Family Hotel in Dublin
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Shelbourne Dublin, A Renaissance Hotel 5*
Number of rooms: 265
Official Description (provided by the hotel):
The world famous Shelbourne Hotel is a timeless landmark in the heart of Dublin. Located only 9km from Dublin Airport, The Shelbourne overlooks the magnificent St. Stephen’s Green, and is just seconds from the city’s sights and shops, commerce and culture. But the connection to Ireland’s capital runs far deeper than location. Founded in 1824, The Shelbourne, a Renaissance Hotel is a place where history has been made – the Irish Constitution was drafted, literary masterpieces were penned and society was shaped. Today, as part of the worldwide Renaissance brand, the hotel has been dramatically restored to its full original splendour. Each of the 265 bedrooms are unique, but they all share a sense of charm, style and above all quality…100% Egyptian cotton bedding by Rivolta Carmignani, elegant marble bathrooms with luxury amenities, flat-screen televisions, high speed internet access and climate control. The Shelbourne has 19 beautifully appointed suites, 12 of which are named after famous guests who have stayed at the hotel, such as Princess Grace, John F. Kennedy and Michael Collins and Eamonn De Valera. At the very heart of Dublin’s very best times for almost 200 years, The Shelbourne continues to be the city’s favourite hotel for fine food and drinks in an incomparable environment for generations of Dubliners. The Shelbourne offers a superb choice of dining venues; The Saddle Room, a modern steak and seafood restaurant, The Lord Mayor’s Lounge which serves Dublin’s only true afternoon tea, the renowned Horseshoe Bar and No. 27 Bar & Lounge, the place to see and be seen in Dublin! The hotel features a luxurious Spa offering six treatment rooms, including a suite for two people to share their spa experience together, a manicure and pedicure area as well as an opulent relaxation room. A 17.5m swimming pool, thermal facilities, dance studio and state-of-the-art gymnasium complete the facilities. ... more   less 
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Also Known As:
Shelbourne Hotel Dublin
Shelbourne Dublin
The Shelbourne Dublin Renaissance Hotel
Dublin Hotel Shelbourne

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