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“Disappointed.”
Review of The Merchant House

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The Merchant House
Ranked #22 of 149 Dublin B&B and Inns
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 24, 2012 via mobile

I was very disappointed in the merchant house. I had booked it online and it was in the hotels section, listed as a boutique hotel. This is very misleading as it is a guesthouse. You are essentially renting a room in a house. There is no reception and no facilities.
The location is in the heart of temple bar. It was very noisy at night and difficult to sleep.
Our breakfast was in a cafe down the road, the stage door, but they did not understand the terms gluten free or coeliac so I didn't have anything to eat.

There were long black hairs on the lockers which put me off and the carpet is that hard wearing stuff they put in schools, really rough on your feet.

Somebody has gone mad with a label maker and labelled literally everything in the room!

Overall I felt it had been miss sold and didn't live up to my expectations.

  • Stayed: April 2012
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Thank Cooliob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eustacestreet, Manager at The Merchant House, responded to this reviewResponded April 25, 2012

Dear 'Disappointed'
Thank you for posting your recent 'experience' of The Merchant House here on Trip Advisors. It is my job as Manager to thank you and comment on same.
We do not list ourselves anywhere as a 'Hotel' . We may be listed with some booking agents under the 'Hotel' section but when one reads our profile it is so clear that we are not a hotel. We provide luxury 'Guest Suite Accommodation' in a fully restored early Gerogian Townhouse. Our profile is very detailed, it states we have no Reception and we do not provide Room Service etc.
However, all our Suites are very well fitted out with nice furnishings and are superb to relax in. You reserved The Bram Stoker Suite, it is the quietest as it is to the rear of the building. We cannot understand how you found it noisy . We provide all our Guests with 'Free' breakfast. It is available from our sister Company , two minutes walk from The Merchant House and it is available up to 20.00 that same day. We do have instructions for Guests on how to operate the T.V , Dvd player, Shower , and free in-house entertainment. This is to help Guests of all ages and also for non English speaking Guests. We are sorry that you did not enjoy yourself to the full, however it is always a help to read what the Profile says, as with The Merchant House, you get what it states on our Profile which we feel is very nice and good overall value. Thank you again.

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170 - 176 of 227 reviews

Reviewed April 23, 2012

We had just gotten married, and were staying in Dublin for one night before we flew out of the country. We decided to treat ourselves with a boutique hotel in the heart of everything, and this hotel met all expectations.

We were staying in the Oscar Wilde Suite. If you're in there, be ready to walk up 4 flights of stairs. This is truly an old 18th century Irish house, which means there are no lifts/elevators to help you out with your luggage.

The Suite was beautiful and very intimate. So intimate that the door to the bathroom was a partially sand blasted glass, which means you can see your roomie (in this case my new husband) at his most intimate. I figured I'm living the rest of my life with this man, so might as well get used to these things, but if I was travelling with someone else, it would've been a different story.

The location is great. You can walk to tons of bars and restaurants, and their sound proof windows held up so slept through the night.

  • Stayed: April 2012, traveled as a couple
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2  Thank NinaB703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

We were extremely happy with The Merchant House. We stayed in the Bram Stoker room which is in the back. Consequently, though there are no views, there is no noise either. Yet when you walk out the door you find yourself in the heart of theTemple Bar area. The Castle is just up the hill, Christchurch Cathedral is a 5 minute walk, the Quay is just down the hill, Trinity College and the Book of Kells were maybe a 10 minute walk. This property is located on a side street off Temple Bar, still in the "zone", on cobblestones, but without the ruckus.

The room itself was elegant. It had two skylights and two frosted windows onto an inner rooftop, so it had plenty of light though no view. This turned out to be a great thing as it was super quiet, I don't know how you could find a quieter room in the Temple Bar area.

The bed was Queen sized and very comfortable, as were the comforter and pillows.

We were a little taken aback at first as we had planned to crash for a bit in the lobby after our overnight flight but there was no lobby. However they did store our bags and have our room ready when promised so in retrospect, given that they are a B&B/Inn and not a hotel this is something to plan for but not hold against them.

Everything was meticulously clean, and decorated with good taste. We had a bit of trouble getting the temp consistent in the shower but there was no shortage of hot water and the flow was good.
Breakfast was included and provided by a fantastic little place around the corner. Very charming, excellent food (quality and volume) and super friendly service.

The room is termed a 'suite' though it is really just a room, but well-appointed and a fair size for a city room.

Very easy to get an a cab to airport. Just walk half a block to the main street and cabs fly by every 10 seconds.

I would definitely go back. I would be interested in some of the larger rooms in the front too. Although they look out over the street they are on a higher floor and I'm betting they are quiet too, as the actual road this is on, though right off Temple Bar, is not itself busy.

Room Tip: Bram Stoker in back is super quiet.
  • Stayed: April 2012, traveled as a couple
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2  Thank skypath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2012

The Merchant House in Dublin is perfectly located in the Temple Bar area of Dublin. The room is spacious to say the least. It is nicely decorated and clean. In spite of being on a busy street there is NO noise. You cannot here a thing from outside.
If you are familiar with Dublin, this is a perfect place. However, we were not and could have used some advice as to what to see and where to go. You can reach someone by phone but our cell phone did not work in Ireland. We have been staying in B&B's and were use to the direct contact with our hosts usually at breakfast. At the Merchant House you eat breakfast around the corner at a wonderful cafe.

Stayed: April 2012
2  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2012

We booked the Oscar Wilde 'suite' for the second part of our honeymoon. The hotel was fairly easy to find and in central temple bar. It was lovely and clean and the bed was very comfortable.

Unfortunately what was not mentioned ont he hotel information is that it is directly opposite a nightclub, and as you can imagine this was very noisy on a night, we were luckily on the top floor but the noise was still excessive. when going back to the hotel on an evening, there was often drunk people sat on the hotel doorset, this was not a nice thing to go back to!

The room itself can not be classes as a suite, to me a suite has a different bedroom and lounge area but this was all in one, with this, the bathroom seemed to be an after though and had a glass door/wall. Its not the best thing in the world to see your new husband on the loo!! We share a lot but thats over the line.

Although breakfast is included in the price, it is not mentioned that this is in a cafe on a different street. Breakfast itself was lovely, the cafe was small and quirky which I love.

Overall the room was nice it just needs to have an actual wall seperating the bathroom and more information on the website.

Unfortunately, i wouldnt visit this hotel again, it is very overpriced for what it was

  • Stayed: March 2012, traveled as a couple
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1  Thank Katie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2012

4 differing suites - all of which I have stayed in over last 2 months. Always a new touch of sumptuousness or soft furnishings added. A bit of 5* deluxe luxury at 3 star prices.Ideal for working from or holidaying in. With breakfast available at the local upmarket cafe, it is ideal for the early bird or the party animal late riser - I have done both. right in the hear to the action, but the tight-fitting windows keep out the rowdiest pub smokers.

Room Tip: Bram Stoker is not yet with work desk, so only really for a short break or leisure trip. It is howev...
  • Stayed: March 2012, traveled on business
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1  Thank flyingedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

The Merchant House is ideally located in Temple Bar with all the pubs and eating places close by. We stayed in the Oscar Wilde suite which was gorgeous roomy clean and had a wonderfully comfortable bed. It is however at the top of the building which means a few flights of stairs so if you don't like stairs consider one of the other suites. The windows are soundproofed and we were not bothered in the slightest by outside noise and we had the bathroom window open to allow some air through. Would recommend and would stay again :) Very happy customer

Room Tip: The Oscar Wilde suite is stunning but is at the top of a few flights of stairs so if you dont like s...
  • Stayed: March 2012, traveled as a couple
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1  Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eustacestreet, Manager at The Merchant House, responded to this reviewResponded March 17, 2012

Thank you so much for your kind comments. As our property is right in the centre of Temple Bar it is difficult to drown out noise completely. However, we had 'sound proof' windows installed last year that has made a huge difference. They are installed in the whole building and for those Guests that are 'light' sleepers we also provide ear plugs daily . Indeed we do have some stairs to climb as the building is early Georgian but when you reach your Suite we feel it is worth the climb. Thank you again for taking the time to post a favourable review from the whole team at The Merchant House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Merchant House

Address: 8 Eustace Street | Temple Bar, Dublin D02 KX31, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > Temple Bar
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
Ranked #22 of 149 B&Bs / Inns in Dublin
Price Range: $187 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Merchant House 5*
Number of rooms: 4
Official Description (provided by the hotel):
The Merchant House is a restored award winning early Georgian building situated in Temple Bar, the cultural capital of Dublin City. The building in Eustace Street started out as a Merchant's house in the early Eighteenth Century. After extensive and lengthy refurbishment, luxury Guest Suites were created. It is our intention to offer our Guests spacious luxury Suites with total privacy in the heart of Dublin City. Our sound proof windows, beautiful furnishings, free Wifi and beautiful decor all help to create a relaxing environment for our Guests at a very affordable price. Breakfast is great value at €12 per Guest and served 1 minutes walk from The Merchant House. Some stairs to climb . All our Suites are called after Irish writers. Check In is by appointment with your personal Housekeeper. ... more   less 
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Also Known As:
The Merchant House Hotel Dublin

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