My son found this property on Tripadvisor and booked it as a surprise 50th treat for my wife, his mom.
Like most families we travelled independly myself and wife flew from Southampton and my son from Manchester.
Our arrival was confirmed for Friday 12th October 2012, and the apartement staff had been told that we would be arriving later in the day, they also took the courtesy of calling my son in the afternoon of the 12th to ask him to confirm our travel, which he did.
Upon arrival at the apartments we were told that due to torrential rain in Dublin on the Thursday that incoming electrical supplies had been damaged and due to this the apartments could not be released as they had to be electrically checked. We were not the only people being told this, and this was not mentioned during the earlier phone call to my son. Anyway we were then informed that other apartments managed and let by Staycity had been reserved for us and were just up the hill, only 5 minutes walk away in the High Street, at Christchurch apartments.
It was now getting close to 10.00pm and when we arrived at these apartments the reception staf informed us that there was no rooms available for us, again due to water damage and doggy electrics. Initially it was evident that the reception did not know how to deal with the situation and after speaking via telephone to a Manager, informed us that a room had been found at nearby Royal Marine Hotel, Dun Laughaire, with Taxis provided Free of Charge, both for outward and out return journey the next day. One family room for a couple and their 27 year old son - well how stupid! It then took further remonstrations from us to tell the young reception staff that this was not acceptable, we booked months ago for this, we wanted the city centre location and being 7 miles away at Dun Loughaire was a farce.
I confronted the young receptionist, and evidently our situation was not our fault and what cowardly management to only be available on the end of a telephone when things are falling apart.
The truth of the matter in my eyes was that during this Friday night Germany were playing Ireland at football, and the following day there was also an International Rugby match, we had therefore been dumped out of our accommodation for other people who were willing to pay a premium for the accommodation. I said this to the young receptionist and he would not give eye contact or deny that this was the case. I have heard of others being dumped out of accommodation but this is the first time this has happened to me.
The whole birthday surprise had been ruined by this action of Satycity, and whilst taxis were paid for the whole occassion had been compromised by the actions of the managers at this accommodation.
We lived out of the suitcase for the Friday night and arranged for the transfer back to the Augustine Apartments at 11.00 am the following morning. There was no sign of electricians, workmen or water damage anywhere in the Apartment block.
We were upgraded to a larger apartment but sadly there was a distinct indian spice smell throughout the aprtment and the double glazed window in one of the master bedroom had been totally broken on the outside, which had evidently happened some time ago. The apartment was scruffy and tired, especially by American and Canadian condo standards.
My son is contacting Staycity for a full and unequivical refund.
The one day of my wife's 50th Birthday where my son and I had spent considerable time and money to set up had been completely tainted.
- Official Description (provided by the hotel):
- These Serviced Apartments in Dublin City Centre are finished to a very impressive standard. They provide the guest with a true home from home. We offer a selection of 21 one-bedroom (sleeps 3), 77 two-bedroom (sleeps 5) and 12 three-bedroom self catering apartments (sleeps 7), each fully furnished and complete with bed linen and towels. 24 Hour Reception, Car Parking and FREE Wi-Fi access available. Each apartment comes with fully-equipped kitchen, washer/dryer, microwave oven, TV and lounge/dining area. Quality serviced apartments right in the heart of Dublin city. ... more less
- Reservation Options:
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- Also Known As:
- St Augustine Apartments By Staydublin Hotel Dublin