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“Disappointed” 3 of 5 bubbles
Review of Harvey's Point

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Harvey's Point
Ranked #1 of 7 Hotels in Donegal Town
Certificate of Excellence
Lochwinnoch, United Kingdom
2 reviews
“Disappointed”
3 of 5 bubbles Reviewed October 31, 2012

this is a nice hotal by most standards but unfortunately we were left disappointed. As a surprise for my husband's 60th I had booked 3 nights with gourmet dinner having already contacted the hotel to request if they could cater for him as he has cancer and has had to become vegan (apart from being able to eat some fish) with the dinner on the wednesady night which they had told me they could. After booking i emailed them to advise that another couple were also coming to stay and to request a lochview table for the four of us, only to be told that the restaurant was closed that night for a cabaret. Disappointed but having accepted this i decided to book the gourmet dinner for the night before his birthday for just the 2 of us. It became obvious during the meal that they had not really considered his dietary requirements- starter had to be returned and no dessert options and we felt he was just given "something to eat". We alos ate in the bar on the thurs night and again he was not really considered and had to eat what he could cobble from the main menu. We are lucky to regularly have the opportunty to eat in many fine dining establishements and to date almost 99% of them have been able to produce an excellent, individual menu for him that does not make him feel like a leper. Harvey's Point was not one of these and the waiting staff obviously were aware of this as they offered us a complimentary digestive!!!!
In short: staff great, room exceptional value, abilty to cope with anything individual with food severely lacking especially as this was a very special event. We thought they were more interested in making sure cabaret guests were catered for. Unfortunately we would not return unless their kitchen could address this and we would not recommend it to our friends

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eileen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, November 9, 2012
Dear Eileen, I am very sorry to learn of your disappointment in relation to your recent experience at Harvey's Point. On behalf of the Gysling Family & Team, may I extend our most sincere apologies to you and your husband, particularly as it was supposed to be a special occasion. Please be assured that I have investigated this incident with our management team and we accept fully that we failed to deliver our promise to you in terms of dietary requirements. We take this constructive criticism very seriously and it will be reflected in our ongoing training programmmes. I would welcome the opportunity to discuss this with you personally in the hope that we could restore your faith in Harvey's Point. I am contactable at anytime on 087 7934466. Yours sincerely, Deirdre.
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3,885 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,221)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 29, 2012 via mobile

Fantastic hotel, staff are wonderful could not fault it, just hope I can afford to stay many times again! The rooms are so luxurious and it was two days of pre relaxation, the food is excellent. Thank you to the hotel for the nicest break I've had in years. Hotel is nicer then any 5star hotel I've stayed in.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gemma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 30, 2012
Dear Gemma, Thank you most sincerely for your kind words which are very much appreciated by the Gysling Family & Team. We look forward to welcoming you back again sometime. Kind regards, Deirdre & Marc.
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Galway, Ireland
1 review
5 of 5 bubbles Reviewed October 29, 2012

Just back from a two night stay in this gem of a hotel to celebrate our wedding anniversary one year on from having our wedding there. The room was fabulous, spotless and enormous -with classical music playing in the gigantic bathroom to name but a few luxuries in the suite. The breakfast buffet was terrific and the selection to chose from was fantastic (the scrambled eggs were mouth watering, and as for the pancakes & gammon I could go on & on...!) with a view looking onto the lake, at the bottom of the mountains with swans floating elegantly on the water. Last but not least the staff are truly exceptional, professional and so attentive. This hotel is without a shadow of a doubt the best there is and I am already looking forward to returning there!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RJLYDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 30, 2012
Dear Guest, Many thanks for your lovely review. We are delighted that you enjoyed your return visit to Harvey's Point. The year flew by!. Congratulations on your wedding anniversary. We look forward to welcoming you back again soon. Kind regards, Deirdre, Marc & Team.
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Rotterdam, The Netherlands
2 reviews
5 of 5 bubbles Reviewed October 29, 2012

Stayed for the second time this year in Harveys Point at the banks of Loughs Eske. Since our first visit in 2008 we have stayed here for six times. This time we booked for four nights. And we were not disappointed. Everything in this hotel is of a high standard. But the people who work in Harveys Point make the Harveys Point Experience a unique experience. We will be back in 2013.

Oh and do ask for the fantastic lemon tart!

Room Tip: All rooms are great..... But next year the new lakesuites will be ready! I can't wait trying the...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerton45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 30, 2012
Dear Guest, We are impressed and highly appreciative of your continued loyalty to Harvey's Point. Your positive feedback really encourages us to keep up the good work and find new ways to impress our customers. We are excited about the new Lakeshore Suites and hopefully in the New Year we can work on other areas of the hotel. (The swimming pool and gym are on our Santa list :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County Down
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed October 28, 2012

Just back from a two day break at Harvey's Point - and it won't be our last! From the moment we arrived and were warmly welcomed by staff we knew we were in for a wonderful stay. Our room was enormous, beautifully furnished, warm and comfortable with many little special touches to add to our experience. Every member of staff we met or even just passed greeted us with a smile. The food was delicious, fresh and beautifully presented. Breakfast was delightful - what a choice - including freshly squeezed juices, an omlette freshly prepared by the chef and ham sliced from the joint! The setting and scenery are second to none - could look out over the loch all day watching the swans, ducks and Harvey of course!
Certainly the best hotel we have stayed in and can't wait to return again and again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MandJReid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 29, 2012
Dear Guest, Thank you so much for your beautiful review. We are thrilled that you enjoyed the Harvey's Point Experience and it would be our pleasure to welcome you back again sometime. Kind regards, Deirdre, Marc & Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downpatrick, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

As usual all the staff looked after us very well they could not have done enough for us, good food, comfy room with everything you may require in it, even a bidet, good car parking and our dog really loves it here.

Room Tip: room 104 is good and the new garden suites will be fantastic
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 29, 2012
Dear Mike, Welcome Back. We are happy that you chose Harvey's Point for the birthday celebrations. Your continued loyalty is very much appreciated. Special greetings to you both and to your dog. Yes, we are looking forward to the completion of our new Lakeshore Suites which will replace our old Courtyard. Progress is great to date and we hope to have them open for Christmas. Kind regards from the Gysling Family and the Harvey's Point Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed October 27, 2012

Stayed at Harvey's Point for a wedding, it's about 2hrs from Belfast but depending on the route it can be quite scenic. Almost everything at the hotel is great, the rooms are massive, try to get one looking out over the Lough, breakfast is a splendid buffet, lunch was great too, nice touch is the fresh milk and the cookies in the room. Mini Bar is priced the same as the bar ( Other hotels take note ). The staff are great, Noel is a terrific host. Free Wi-Fi all around the hotel, better in the downstairs and communal areas, but ok in the rooms. The only downside ( for me) is no leisure facility, of course you could swim in the Lough or run around it, but I think that a top hotel should have a gym, maybe the normal clientele are walkers not runners or weights people, but if you like to exercise then you may be disappointed, if you don't, then this hotel is great, oh yes, and the location is really scenic. We ate lunch and breakfast in the hotel, they were both great, also ate at The Harbour and the Village Tavern, Harbour is average, Village Tavern is really good.

Stayed October 2012, traveled with friends
Helpful?
Thank browny0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deirdre M, Owner at Harvey's Point, responded to this review, October 29, 2012
Dear Guest, It was our pleasure to welcome you to Harvey's Point and we are pleased to learn that you enjoyed your visit. We absolutely take on board your comments in relation to the absence of leisure facilities. To have a pool and gym is certainly on our wish list and we are hopeful that we will be in a position to offer this service to our guests in the not too distant future. Kind regards from the Gysling Family and Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harvey's Point

Property: Harvey's Point
Address: Lough Eske, Donegal Town, Ireland
Phone Number:
Location: Ireland > County Donegal > Donegal Town
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Donegal Town
#1 Romantic Hotel in Donegal Town
#1 Business Hotel in Donegal Town
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harvey's Point 4*
Number of rooms: 60
Official Description (provided by the hotel):
There is an air of Romance at Harvey's Point, set in the mystical, magical shadow of the Blue Stack Mountains on the shores of Lough Eske. Owned and managed by the Swiss Family Gysling since it opened in 1989, Harvey's Point has developed into the leading destination hotel of the Northwest, specialising in top class accommodation, exquisite cuisine and genuine Donegal welcome. Named TripAdvisor '№ 1 Hotel in Ireland' for the fifth year in a row, 10th best in Europe, AA two rosette restaurant and ‘Hotel of the Year 2017' by Georgina Campbell. ... more   less 
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Also Known As:
Harvey`s Point Hotel Donegal Town
Harveys Point Hotel Donegal
Harveys Point Donegal

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