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“very disappointing stay”

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The Central Hotel - Donegal
Ranked #5 of 7 Hotels in Donegal Town
ballina
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“very disappointing stay”
Reviewed August 20, 2013

My husband and I stayed for one night in The Central.It was filthy carpets and mattdress cover had blood stains which were visible through the sheet I felt it was late when we got back to the hotel and noticed the blood stains so I slept in a single bed in the room. I,told receptionist the next morning when paying she said she would pass information on to housekeeping.I waited one week and eventually I had to call they had a note of my complaint but the manager was away.Imagine there was nobody to deal with a complaint during a very busy period in the hotel the month of August.I was offered a free nights stay ,needless to say I wont be back.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank mary d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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732 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (225)
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English first
New York, NY
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 18, 2013 via mobile

My husband and I could not have been more pleased with the service and accommodations. The staff was courteous and helpful. Our room overlooked Donegal Bay. Irish hospitality at its best! Have recommended it to friends and family here in the US.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retro50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon, Ireland
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 15, 2013

We booked through booking .com 3 months before as the prices were good for 2 adults 2 kids and a baby.I requested a quiet room as my baby is a light sleeper.We got there the room was filthy ,the carpets has never seen a wash maybe in who knows when.I went to the desk to ask the room to be changed she told me it was fully booked maybe tomorow as I am only new I dont know what to do.How on earth can you be new and dont know how to deal with a situation she didnt even try The next day I got the room changed it was far much better thanks to Nicole..I had to go and buy cleaning stuff as to be able to use it that day as I had a baby crawling.Breakfast was ok nothing to brag about the waitresses were good,the food in the bar was awful I ordered chicken in creamy garlic the food tasted off and was cold,the boys ordered burgers they were dry .Overall the place needs to be done its so dated they advertise wifi its only on the reception.The location is just good.

Room Tip: maybe their Deluxe room not sure.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Priscilla N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 14, 2013

The receptionist really could not be bothered with us, stapling menus was more important. The place decour was very tired. We were Kept Awake Until 7:30am...Ruined our next day. The manager was supposed to email us as told by the desk clerk to apologise....never happened.
Some staff were helpful but overall the place sucks....Except for the location in a loverly town.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank sharkies67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundalk, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2013

I stayed with a group of friends for 2 nights. Donegal town itself is lovely and the hotel is basic but nice enough the problem is the staff! Everyone seemed nice enough although me made 4 phone calls to reception during an exceptionally hot weekend for ice and were told repeatedly it was on the way... never arrived. I made the mistake of leaving personal property in the drawer when I left, I realised it very quickly and told them and it was still thrown out...5 phone calls later and still no-one has phoned me back or responded to my letter and to top it off we were charged for breakfast even though our package didn't include breakfast! I wont be going back!

  • Stayed July 2013, traveled with friends
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    • Location
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Helpful?
1 Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheadle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

Great short break and lovely area. The staff were polite friendly and very helpful. I would recommend and go there again. It is locate right in the center of town and has easy access to buses, coaches and taxi. The gave a good rate of exchange at the service desk. The food was very good and the room service too.

Room Tip: We had a family room that overlooked the river and you could see otters swimming up and down.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

We have just spent 4 nights at The Central Hotel Donegal. Our family sent us for our 50th Birthday,
What a lovely Hotel friendly staff with first class customer service, Reception staff who very busy had time for everyone, excellent facilities enjoyed the pool, sauna and jaccussi,
The food was excellent especially "Just Williams" restaurant very reasonable prices
Entertainment something for everyone,
would recommend and will definitely go back

Room Tip: request a room at the back of the hotel with views over the river
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Central Hotel - Donegal

Property: The Central Hotel - Donegal
Address: The Diamond Donegal | The Diamond, Donegal Town, Ireland
Phone Number:
Location: Ireland > County Donegal > Donegal Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Donegal Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Central Hotel - Donegal 3*
Number of rooms: 112
Official Description (provided by the hotel):
Ideally located in The Heart of Donegal Town on the doorstep of all local amenities and ideal base for touring County Donegal. The Central Hotel is situated near beautiful coastal drives and main signature discovery points of the Wild Atlantic Way including the famous Sliabh League (the highest seacliff edge in Europe). Conveniently located for Glenveagh National Park and Glencolmcille Irish Folk Village - a must see! The beautiful County of Donegal has been voted "Coolest Destination 2017" by the famous National Geographic Magazine. Seasonal Entertainment in The Bar, Free Car Parking, Complimentary Leisure Facilities. ... more   less 
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Also Known As:
The Central Hotel Donegal

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