I have been a regular and loyal customer of this premises for over two-and-a-half years, visiting every Saturday morning while my girls are next door at dance class, and there is usually a minimum of 4 in our group, where we all have breakfast/ scones and numerous coffees while we wait.
I have heard the OWNER of the business being horribly rude and abrupt before with his staff but today was the first time I witnessed where he acted appallingly towards a paying customer, with a small child
This child was about 3 years old and she was drawn to the large amount of open, exposed food sitting on a low-level table in the middle of the restaurant.
She put one of these loose, exposed food items to her mouth, and when her father noticed, he apologised profusely and offered to reimburse the cashier the value of that item but simultaneously, the owner of this premises verbally attacked him and publically criticized him while he was settling his bill.
The embarrassment and discomfort that this customer felt was palpable and after an exchange with this rude individual this customer quickly left with his young child
I do acknowledge that children handling food like this is not correct, but in my opinion the parent responded very appropriately by offering to pay for the item in question. However, I also understand that food like this, albeit low risk, should not be displayed or stored at a level where it is exposed to possible contamination, including handling by young children. Sneeze guards/ barriers as a minimum should be provided by the food business operator.
For someone to feel they had the right to treat anybody this way in public and have a paying customer demeaned in such a manner was completely unacceptable in my book.
It is obvious that custom from local families coming in to this premises mean nothing to this individual because he generally tends to treat families with disdain and almost rolls his eyes when he sees anyone with young children entering.
Obviously this family is not 'well connected' or important enough to be spoken to civilly, and I sincerely hope that this person has an attitude overhaul before he succeeds in ruining his business.
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