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“Simply Excelllent”

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Clayton Hotel Cork City
Ranked #11 of 23 Hotels in Cork
Certificate of Excellence
Reviewed April 21, 2013

Stayed at this hotel for 2 nights on a business trip and was a real very good experience. Summarizing:

- Excellent location
- Good service and very friendly staff
- Very nice room in terms o size, clean, good toillette
- Reasonably priced breakfast
- Good in room internet connection

Only one small complain: both nights, when I wanted to call guests service to ask for a wake up call, took me ages to have someone responding my call. The second night, I left the phone ringig for more than 3 minutes. When I was decided to walk down to reception, as a kind of magic a person picked up the phone, but it seemd to me that the staff was not even paying attention to internal incoming calls.........or maybe was too late in the night.

No too much to add, and totally recommend it if on business in Cork.

  • Stayed: April 2013, traveled on business
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Thank Alvaro E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 27, 2013

Dear Alvaro E,

Thank you for your wonderful review and I’m delighted you enjoyed your stay. It is great to hear you found our facilities of such a high standard.

However, I am disappointed you received poor customer service in regards to the internal attention of incoming calls. I truly value your feedback. Customer service is a very high priority in our hotel and this issue will be dealt with utmost importance.

Once again, thank you for your feedback and I look forward to welcoming you back to the Clarion Hotel Cork in the near future.

Warmest regards,

Valerie Forde
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,488 - 1,494 of 2,500 reviews

Reviewed April 18, 2013

Spent one night at the Clarion hotel and it was very enjoyable.

Bedroom lovely, bright and big. Was happpy to a hairdryer in the room too.

Food was good and the atmostphere in the hotel bar excellent. As I was leaving the hotel before breakfast started the very kind staff had a breakfast pack for me to take away.

I would go back

  • Stayed: April 2013, traveled on business
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1  Thank DublinLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 19, 2013

Dear Linda,
Thank you very much for posting such a positive review, it is great to hear that you were able to receive breakfast before you travelled onwards, these things are so important to us, to know that our guests can expect a high standard of service and receive it. We are delighted to know that you would stay with us again in the future and we look forward to welcoming you.
Warm regards
Maureen Buckley
Guest Relations Manager

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Reviewed April 17, 2013

Stayed at the Clarion last weekend as a group of six girls. It is a lovely, clean hotel boasting many facilities. The staff are very welcoming and the rooms are a good size and exceptionally clean. We ate in the bar restaurant as one evening meal was included in the package that we got. The food was to a high standard and the waiting staff really pleasant. It is only a short walk to the shops and a few minutes away from the bus station. We had a great weekend here and I would definitely recommend the Clarion for everyone.

Room Tip: At the time of booking ask what deals the hotel have got on.
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  • Stayed: April 2013, traveled with friends
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1  Thank jodeano1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 19, 2013

We are delighted you enjoyed your stay with your party of six, thank you for taking the time to post a review, we are keen to maintain our standards and indeed improve on our service to our guests, we hope that you will rerturn to us in the not too distant future and I will share your positive comments with our staff and management, they take great pride in their work.
Thank you once again.
Warm regards
Maureen Buckley
Guest Relations Manager

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Reviewed April 15, 2013

The hotel is clean, room was large and comfortable. Staff were pleasant to deal with, the only element of my stay was that the food in the bar area and the bereaves were expensive. The pool area was small but adequate, provided no more than four persons were in the water. Its very central and easy to walk into the center of Cork city. One other draw back is you must pay €10 per night stay if you park your car in the hotel car-park, I don't understand this, but its maybe a way of keeping down the initial cost. Overall a nice stay I would stay there again.

  • Stayed: April 2013, traveled as a couple
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1  Thank AmpedAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 16, 2013

Thank you for your recent review, we are delighted you enjoyed your stay and indeed would stay with us again, I appreciate your comments regarding the car park, unfortunately it is a public car park so the Clarion Hotel subsidises guests parking. therefore unable to give complimentary, which we would love to do. I will share your feedback with our team and thank for staying with the Clarion Hotel Cork, we look forward to welcoming you soon.
Warm regards
Maureen Buckley
Guest Relations Manager

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Reviewed April 10, 2013

My partner treated me to a romantic week-end in a room with a balcony overlooking the Lee, what a treat! The views were lovely, the room was spotless, bed was comfy, bathroom was luxurious, nice tea/coffee facilities. Dinner in the restaurant was top notch with quite unusual presentations and dishes. Service was very friendly and helpful.

Room Tip: A room with a river view is very nice, can be difficult to get.
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  • Stayed: October 2012, traveled as a couple
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Thank NRJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 11, 2013

We are delighted you enjoyed your romantic weekend away at the Clarion Hotel and we are thrilled you liked your room with all its amneties, thank you for taking the time to posting a review, the staff and to the management team take pride in their work and such positive comments are a lovely reward for their hard work. We look forward to welcoming you back to the Clarion Hotel Cork very soon.
warm regards
Maureen Buckley
Guest Relations Manager

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Reviewed April 8, 2013

I stayed with my husband for a function and from the moment we arrived at reception we were treated with courtesy. Our room was beautiful to say the least, with dual aspect. One looking over the river and one looking on to a side street. Bathroom was spacious with both a bath and a large powerful shower. Little touches made the difference. We were provided with mineral water, 2 of still and 2 sparkling. Little boxes of chocolates were left on out bedside tables. There was a turndown service, where sachets of camomile tea were left on our bedside tables to aid a good nights sleep, which was further aided by the comfortable bed and abundance of pillows. On check out we were both provided with a bottle of water for our journey. I could not fault any aspect of our stay.

Room Tip: Rooms overlooking the river.
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  • Stayed: April 2013, traveled as a couple
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Thank Trish_123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 10, 2013

Thank you so much for your wonderful review for the Clarion Hotel Cork, we endevour to make our guests as comfortable as possible and to give the best of service. Your comments will be shared with our staff, these assist us in maintaining and improving what we off our guests.
We do hope you will visit Cork again soon and stay with us here at the Clarion, we look forward to welcoming you back soon.
Warm regards
Maureen Buckley
Guest Relations Manager

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Reviewed April 8, 2013

The hotel had been recommended by friends and it lived up to it, very friendly staff. lovely large and clean rooms especially the ones overlooking the river with balconies, perfect for a summer evening. As previously commented on, the location is great minutes from the bus station although a taxi is nearly as cheap if there are two people. It is also minutes walk from the great bars and restaurants. The Clarion itself has an excellent choice of bar and restaurants amd excellent room service.

Room Tip: Facing the quayside.
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  • Stayed: March 2013, traveled as a couple
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Thank TravelmadEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelations101, Guest Relations Manager at Clayton Hotel Cork City, responded to this reviewResponded April 10, 2013

Thank you for your recent review on the Clarion Hotel Cork, we are thrilled that you enjoyed your stay with us and that your friend's had recommended you to do so. Your positive comments are received gratefully by all members of staff and management, it gives them pride in their work and urges them to keep up the standards expected with the Clarion.
We do look forward to welcoming you again to the hotel soon.
Warm regards
Maureen Buckley
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clayton Hotel Cork City

Address: Lapps Quay, Cork, Ireland (Formerly Clarion Hotel Cork)
Phone Number:
Location: Ireland > Province of Munster > County Cork > Cork > Centre
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Cork
#4 Family Hotel in Cork
#5 Business Hotel in Cork
#6 Spa Hotel in Cork
#10 Luxury Hotel in Cork
Price Range: $138 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel Cork City 4*
Number of rooms: 191
Reservation Options:
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Also Known As:
Clarion Cork
Cork Clarion
Clarion Hotel Cork

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