I stayed at this Hotel very recently on 2 separate nights. The first night I had prepaid via a travel site, but the second time I booked and paid for a double room myself. When I arrived for the second night I was asked for my Credit Card for a Pre Authorisation payment of 126 Euros, when I queried this I was told it was to cover room service drinks etc. When I went to pay the next morning I paid for the room with a Credit Card, and asked about the Pre Authorisation payment, as we'd had no extras I thought this would be refunded, but I was told this would take 10 days to clear. I queried this, as I'd never had anything like this happen in any other Hotel, but they insisted. Back home, 2 weeks later and with no sign of the money being returned I emailed the Hotel, in all I emailed 3 times, finally I was told it wasn't up to them to refund the money I had to contact my Credit Card company which I did. The Credit Card company finally explained, that in effect the Hotel had blocked credit for 126 Euros, this was usually done by Car companies, but was now being done by some Hotels and it was to cover any damage that might have been done!
It took me 3 weeks to sort this out, and I felt the Hotel were very underhand, if they had claimed damage had been done to the room after we'd left, what redress would we have had? I would not recommend this Hotel.
- Official Description (provided by the hotel):
- Welcome to Lancaster Lodge, a purpose built 4 Star Guesthouse with 48 hotel style contemporary bedrooms in a superb location with free car parking in Cork city centre. In December 2014 we completed a bedroom refurbishment and offer stylish modern bedrooms with warm colours, fabrics and armchairs, and 32" Flatscreen TV's. Lancaster Lodge offers good value for money, free high speed Wi-Fi, comfortable spacious bedrooms with all the modern conveniences of a Cork city hotel but with a personal touch. From the moment you arrive our friendly staff will make your stay a pleasant one. You will be immediately struck by our unique design and our attention to detail. We are ideally located in Cork city centre overlooking the river Lee, and just a few minutes' walk from The English Market, The Opera House, University College Cork, Fitzgerald's Park and St Finbarre's Cathedral, and with ample free car parking included for our guests from early on the day of your arrival until 6pm on day of departure, you don't have to worry about where to park your car. So whether your stay is for business or leisure, few Cork city hotels can match our ideal location and we will make your stay in Cork a memorable one. ... more less
- Reservation Options:
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- Also Known As:
- Lancaster Hotel Cork