This is my own opinion.
It all started the week before we were to arrive, the girl who made the original booking called to confirm and was advised by the person on the other end of phone that we didnt have one. She was advised to phone later in the day to check with someone else. - If the person 'covering the desk' for the receptionist does not know how to use the system then just take names and numbers, don't say 'you don't have a booking'
The booking was for approx. 5 rooms which were down as ''The *Mr Blog* Party''
When we arrived we eventually checked into two of the rooms ( the others were arriving later that evening )There were two receptionists at the desk when we arrived. One told us that she wanted to keep us all close to one another and that we would be put on the 4th floor. This lady then continued to check us into our room on 4th floor and as we were leaving the lobby i realised that the other receptionist had checked the other girls into a room.....on 3rd floor. We brought this to their attention and they rectified it (with attitude)
When we got to our rooms it turned out that we had gotten the largest of the rooms compared to the rooms of the other girls in our group.
When we pulled the curtains of our room later that evening we discovered one corner wall of the room was BLACK with mould. It was extremely bad to be fair. One of the girls booked in for reflexology and she said it was brilliant and very reasonably priced - €45 for an hour.
We had a meal in the bar that evening. We asked a girl for a round of drinks and she had to be 'reminded' 3 times that we were there before she got them.
The other group from our party arrived around 9 that evening and went to check in. It was a hen weekend and the bride to be was in the group that arrived late. We had bought surprises and a few presents for her down town that afternoon and we had them hid in our bedroom.
We stayed in the bar while the girls were checking in. Next thing we get a phone call, the receptionist had checked the girls into our room...which we had already checked into that afternoon. We raced up to the room hoping she had not found the stuff. When we got to the room we could not get in because the reception had disabled our key cards when new ones were issued to the other group.
We got the cards re-enabled and returned to the bar where we stayed til 3am.
Oh! They ran out of Tia Maria which was being drank by two for our party.
When we got back up to the room that night/early morning I wanted to charge my mobile so i went looking for a socket that i was hoping would be at the side of my bed / locker.
I reached down and felt something sharp.....i went to investigate and found 2 large lumps of glass which resembled remains from a glass which was obviously shattered on the locker by previous guests. It was extremely dangerous. The next morning i took them down to reception as i did not want to put it in our room bin in case house keeping got injured by it when emptying the bins. The receptionist advised me that she would let them know i had found it ? ? ?
We had a restaurant down town booked for the Saturday night so we werent in the hotel bar at all Saturday. Bodego's is where we had our meal - WELL WORTH THE VISIT.
There was 8 people in our group and we had starters, mains, shared desserts and Tea & Coffee along with 3 pitchers of cocktails and it worked out at €44 each.
Sunday morning we were checking out and with having paid on check in we were thinking that they should have no problems with this task.
We were advised by the receptionist that we had parking charges for our car to the value of €15. Now considering we had been chatting to this girl on check in about our train journey i thought it odd.
It was once again other people in our group which incurred these charges but as it seems to be the done thing in that place, they mixed up the rooms.
I know this review may sound petty but when the girls were checking in on Friday night they obviously had to have told the staff that they had a car since they got the discounted rate so in doing this wouldnt u think that the staff would have had to record the car details on their room rather than ours....I'm sorry but it was the final straw when this happened on check out and i said it to the receptionist that we were not happy at all and she simply shook her head, refused to maintain any form of eye contact, repeatidly huffed and sighed to herself while i was speaking and cut me off by saying 'yea yea yea' and took the room keys from the desk.
We ventured to the leisure centre Sat morning for a quick few laps.
We had to pay €5 for which we got a swimming hat and towel. But in order to get a locker key you were asked for forfeit your room key and sign to say you've done so....?
In the pool we began our laps and my friend suddenly realised her mascara was running so we swam to the side of pool where she removed her cap (which was her own) and began to clean her face of black streaks, within a minute the life guard ( i use that title lightly) approached her and demanded she put her hat back on, we were up on the side, out of water. She giggled and said 'yea its just my mascara....and' He cut across her and said 'yeah! Well u have to wear it now!' and stormed off ...We thought to ourselves - What a [--] ! !
We shortly left the pool in disgust and ventured to the showers......enter at your own risk. In dire need of updating. Each cubicle had an old white / once white shower curtain which looked extremely un-hygenic. We continued on into them any way but my shower ended quite quicky after i turned on the shower. As the running water began to travel down the drain we were met with the most disgusting and powerful stench of an odour which resembled sewerage.
I couldnt stick it and decided to complete my shower in my bedroom.
I also work on reception is a hotel which is a standard 3 star but in comparison to what we experienced during our weekend, I now view our hotel as the Burj Al Arab of the Midlands.
Breakfast was not toxic but also by no means extravagant.
Sorry Metropole but having viewed this review do you not think that something should have been said or done on your part to explain the lack of respect towards guests. We continued to show it towards your staff during our stay, regardless of their behaviour.
I am not sure whether the staff are rude or whether it is just lack of basic training but whatever it is I could not see myself enduring that experience again willingly.
The hotel itself would be perfect for those wanting a bed. Somewhere to sleep and have a wash without the frills.
Also would be good for a group wanting somewhere situated close to shops...again without the frills.
- Official Description (provided by the hotel):
- One of the finest of Cork City Centre Hotels, The Metropole Hotel in Cork is just a short stroll from the many excellent shops, boutiques, theatres, galleries and of course the business district of Cork, making it an ideal location for Cork City Hotel breaks and business travellers alike. During your stay in this superb Cork city hotel, you will be accommodated in one of 112 tastefully decorated bedrooms, equipped with all necessities to ensure a comfortable and relaxing stay.Part of Tifco Hotel Group, The Metropole Hotel is a 3 star Cork City Centre Hotel designed to cater for the every need of the business professional requiring a hotel in Cork City, from our business rooms, event facilites and suite of twelve conference rooms through to the complimentary Wi-Fi internet access offered throughout the hotel, you will find plenty to make your stay as thought provoking as you would like. All guests staying at The Metropole Hotel, can also enjoy complimentary access to the Leisure Centre. Leeside Leisure is a White Flag Awarded Leisure Centre with superb facilities, which include a 20m Swimming Pool, with three pool areas, Jacuzzi, Sauna, Steam Room and a fully equiped gym with cardiovascular and weights area. External memberships are also available. ... more less
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- Also Known As:
- The Gresham Metropole Cork Hotel Cork
- Gresham Metropole Hotel Cork
- Gresham Metropole Cork
- Metropole Hotel Cork