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“Nice location and very good Irish breakfast”
Review of Hotel Isaacs Cork

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Hotel Isaacs Cork
Ranked #10 of 23 Hotels in Cork
Certificate of Excellence
Reviewed May 2, 2014

The hotel served as a great jumping off point to see the rest of Cork. When you turn the corner to enter the hotel you will be taken aback by the courtyard, with the greenery and the waterfall you almost feel like you are in the tropics. The hotel room was a little bit dated, but clean and had everything you need. However, the price for the room was amazingly low, so I was very happy with the value of the room.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank robinson1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIsaacsGreenes, General Manager at Hotel Isaacs Cork, responded to this reviewResponded June 4, 2014

Dear Guest,

Thank you very much for your kind comments regarding your recent stay at Isaacs Hotel & Apartments – your comments are greatly appreciated.

We are delighted to learn that you enjoyed your stay with us and that you found it to offer very good value.

We do hope to have the opportunity to welcome you back to Isaacs Hotel & Apartments in the not too distant future.

Sincerely,

Brian Harrington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 - 558 of 968 reviews

Reviewed April 28, 2014 via mobile

A warm welcome, excellent service and very friendly staff.We had a quiet, spacious and clean room with the peaceful sound of the waterfall in the background.Very nice breakfast and lovely diner at Green's.We hope to return here in the future.

Stayed: April 2014, traveled as a couple
1  Thank heidironny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIsaacsGreenes, General Manager at Hotel Isaacs Cork, responded to this reviewResponded June 4, 2014

Dear Guest,

Thank you very much for your kind comments regarding your stay at Isaacs Hotel & Apartments – your comments are greatly appreciated and I assure you will be conveyed to the entire team.

We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you back to Isaacs Hotel & Apartments in the not too distant future.

Sincerely,

Brian Harrington

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014 via mobile

I think the rooms here are from 1962. The room stank of musk and maybe sweat. I think there was a plastic sheet beneath the bed sheet which will make you sweat bucket in your sleep. Out shower was a drizzle, an the towels were made from sandpaper.

The lift is an interesting experience to say the least.

Breakfast is alright, although the chef is a grumpy lunatic.

We paid €106 for one night B&B, outrageous price for what it is.

It's location is handy as it's right beside a Hillbilly's chicken shop.

I will not be staying here again.

Stayed: April 2014, traveled with friends
2  Thank PJStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIsaacsGreenes, Front Office Manager at Hotel Isaacs Cork, responded to this reviewResponded April 11, 2014

Dear Guest PJStafford

Thank you very much for taking the time and effort to share your feedback of your recent stay at Isaacs Hotel & Apartments. We greatly appreciate such feedback, as often it is only through guest feedback, that we can attempt to maintain and improve the standards which we set.

Please accept our sincere apologies to the disappointment caused to you during your stay primarily as a result of the accommodation provided to you. We fully accept that an unpleasant smell in the room is not acceptable, and unfortunately there was a problem with the shower in your room that we have not been aware of before your arrival. We will also look into the quality of towels delivered to us.

With regards to the presentation of the room, we are planning on carrying out some further refurbishments to our bedrooms and apartments in the coming months. As part of such refurbishment which includes the Room in which you stayed, we will endeavour to update the decor and furnishing of the rooms.

I have investigated your experience at breakfast and wish to sincerely apologise to all concerned. I can assure you that this is far from the norm at the Hotel and that we will do our utmost to prevent a similar reoccurrence.

We do hope that you might consider visiting us again, and allowing us the opportunity to redeem ourselves and to that end, we would be very grateful if you would contact us directly on the occasion of your next visit to the area.

Once again, please accept our sincere apologies to you for the obvious disappointment caused and indeed our thanks to you for bringing the matters to our attention.
Sincerely

Regina Forrest
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We only spent one night at this hotel due to time restrictions The staff were very friendly and the rooms were clean and comfortable. The picturesque rock formation near the restaurant was an added attraction. Breakfast was great. The situation was close to the city centre. Secure, free parking was a short walk away from the hotel.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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2  Thank jswol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

We arrived early on the Saturday morning but Mary I think was her name managed to give us a room which was very much apprecieated.The room itself 208 was very clean and spacious and the breakfasts were excellent value for money and you could literally have what you wanted scrambled eggs are a must !the location is perfect only a few minutes walk to the city centre.the only issue we had was when someone was walking around in the room above it sounded like a herd of elephants and the light fixture was vibrating causing little sleep not a good thing at 7am when you are look forward to a lie in.

Stayed: March 2014, traveled as a couple
3  Thank Sara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

We had an apartment and a room. Upon arrival the receptionist seemed understaffed on a busy evening which obviously wasn't her fault but wasn't a great first impression. The apartment and room were a good size, the housekeeper did a great job cleaning and was very friendly when I ran in to her going back for something. Both the room and the apartment were a bit drab and could do with an upgrade. In saying that the beds were comfortable and I slept well, my room was facing the street on a fri/sat night but I didn't experience any noise issues. The bathroom was very clean and always had hot water. The kitchen in the apartment was dead handy. The restaurant is brilliant absolutely great food at breakfast and dinner. Lovely american(i think! So sorry if that's incorrect!)breakfast waitress and so was the cork lady in the evening as well. The lady on reception at check out was very friendly but they had more staff on at that time. I wasn't amazed overall but it had all the important stuff like comfortable beds, hot water and great food!

  • Stayed: March 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank Rbot7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014 via mobile

Just returned from 9 glorious days in Ireland! Cork was one of our final nights and all of our accommodations had been more then we expected.
When we arrived at Hotel Isaacs at almost 4pm I was informed that our room wasn't ready yet (check in is at 2pm). I had requested a quiet room since it was a travel tip I had read here on tripadvisor and I'm a very light sleeper. The receptionist didn't really acknowledge the request seeing as we were put in apartment 4... A second story 2 bedroom apartment right on top of MacCurtain St (the main road running through town) it was as if every car and drunk person passing by was in our apartment!! So loud!
Furthermore the apartment itself does not justify the €175/night price tag. It's run down, dingy, we had no hot water (not even for one shower) and the "master" bedroom had 2 twin beds pushed together to make a double! Not the most ideal sleeping arrangements for a couple on holiday. If traveling to Cork don't let the fancy waterfall in front of the hotel trick you into booking a room here.

Stayed: March 2014, traveled with friends
2  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIsaacsGreenes, Front Office Manager at Hotel Isaacs Cork, responded to this reviewResponded March 21, 2014

Dear Guest,
Thank you for taking the time and effort to share your feedback on your recent stay at Isaacs Hotel & Apartments. We greatly appreciate such feedback as often it is only through guest feedback such as yours that we can attempt to maintain and improve the standards which we set.

Please accept our sincere apologies to you for the obvious disappointment caused to you primarily as a result of the accommodation provided to you. Whilst we had received your request for a quiet room, we actually allocated the first available apartment to you as the others had not been serviced (owing to the later check outs on the occasion of the Bank Holiday). We should of course have requested of you, if you would mind waiting a little longer.

I do fully accept that the Apartment in question would not be ideal for a light sleeper. With regard to its presentation, we are planning on carrying out some further refurbishments to our Apartments in the coming months and this particular apartment will be included. As part of such refurbishment we will endeavour to include at least 1 Double Bed in all of our Apartments.

We are very sorry to learn that you were unable to have a shower and had we known we may have been able to make alternative arrangements. We will of course carry out a full check on the system to ensure that we can identify any particular problem with the hot water.

I do hope this experience did not spoil your entire visit to Cork and that it will not deter you from considering Isaacs Hotel & Apartments in the future.

Once again, please accept our sincere apologies to you for the obvious disappointment caused and indeed our thanks to you for bringing the matter to our attention.

Sincerely
Regina Forrest
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Isaacs Cork

Address: 48 Maccurtain Street, Cork, Ireland
Location: Ireland > Province of Munster > County Cork > Cork
Amenities:
Business Center with Internet Access Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Cork
Price Range: $81 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Isaacs Cork 3*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Hotel Isaacs & Apartments Cork, a unique gem of a hotel in Cork city Centre with an enviable location - recently refurbished (2016) only a short walk from the train and bus stations and the main shopping and financial centre of Cork. Hotel Isaacs is the perfect choice as a base when visiting Cork city, county and County Kerry. We have some fantastic special offers for you when you book direct also offering two and three bedroom apartments. ... more   less 
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Also Known As:
Isaacs Hotel Cork
Isaacs Cork

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