Arrived before 6 on a Wednesday evening, advised no food service until 6.30 (no problem) but also that they were pretty heavily booked and would we like to wait with a drink and the waitress would see what she could do.
We had to ask her again, just after 6.30 as she made no effort to let us know whether or not she could "fit us in".
I must add that the gastropub was at this point virtually empty and the waitress' manner overall was surly, unfriendly and only for the fact we were eating directly after dinner and didn't want to travel elsewhere I think we would have moved on. I honestly don't think she smiled once.
Once we did get a seat we were served relatively promptly and had no issue with the food. There were still several empty tables remaining which was interesting as we had earlier been advised of a full booking...
As we got up to leave one of the group bookings did arrive to much pomp and ceremony, brown bread provided at the table (which we weren't offered or didn't receive) and coats were taken and hung for the customers. In itself all not bad service for these people but please keep it consistent??!!
We both had the same main course which was very tasty and well cooked but perhaps slightly steep for what it was, my companion had a creme brulee for desert which was burnt and although advertised as Blueberry, tasted bland and overcooked or else left to sit for a few days too long.
Overall, not a good experience and although it's location is convenient slightly outside the city centre I will not be returning. Annies has a massive problem where customer service is concerened and this must be addressed from the top down.
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