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“Urgent renovation!” 2 of 5 bubbles
Review of Maryborough Hotel & Spa

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Maryborough Hotel & Spa
Ranked #6 of 23 Hotels in Cork
Certificate of Excellence
Dublin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Urgent renovation!”
2 of 5 bubbles Reviewed June 4, 2013

We stayed for the Bank Holiday weekend and we can't say this was a 4 star hotel. Just a few points to consider:

Service:
Excellent. Lovely and dedicated staff.

Room:
Dirty windows. No glass in the shower. Old blinds with holes (we thought it was a nice details to put stars on the blinds). Stains on walls, ceiling and floors. Bad isolation (1cm gap under the door). Horrible pillows.
Restaurant:
90's decoration. Naked cables on columns. Overcooked steak when I asked medium/rare(basic for a chef). Super over cooked sea bass (another basic). Frozen fries (why you do this?).
Breakfast:
Poor quality ingredients in the full Irish breakfast. Worst coffee I tried in my life, it was just brownish water(please do something about it ASAP).
We had the Afternoon tea and it was very nice but I couldn't ask for coffee...
Spa:
All very good.
General hotel facilities:
There are marks on the walls all over the place. In the corridors you will be lucky if you can see a straight painting on the wall. Or in a stairs hall the same painting in opposite walls. This shows that no- one is taking care of the facilities. A 4 star hotel requires attention to detail.

Honestly, we will never go back.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SAMDUB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia C, Front Office Manager at Maryborough Hotel & Spa, responded to this review, July 8, 2013
Dear Guest,

Thank you kindly for your feedback.

I am delighted to hear that most of your experience, especially with the level of service received from staff, has been a positive one.

Certainly the quality of food or beverages served should be of a very high standard in a 4 star hotel like the Maryborough Hotel and Spa. We strive to exceed expectations and therefore appreciate any feedback given by guests, both positive and negative.

Please do not hesitate to contact me on cczerny@maryborough.ie, should you wish to discuss your review in more detail.

Kind regards,

Claudia Czerny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,803 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (313)
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English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

I've stayed here a few times but we went for my dads 60th, the reception staff upgraded my parents for free to the master suite, it was stunning and so special for them. everything went perfectly for the weekend. Food is superb however the menu is a little confusing, the side dishes for the mains have to be ordered separate this really should be said by your waiter/waitress As we didn't have a clue and ended up getting the meat and meat only :( breakfast was gorgeous and the staff were lovely... Overall the whole experience was tip top :)

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Holidaymakers87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

I am allergic to the term 'Hen' weekend, the connotations give me palpitations and a rash. I am not alone, our soon to be married daughter also finds the Hen Hotel packages consisting of inflatable things, wearing of embarrassing items and drinking until memory is a distant past, horrific.
The job of finding a spa weekend for 9 girls was left to myself and her amazing bridesmaid. I research at length and finally rang 6 in different locations. The response from several of the hotels left a lot to be desired. Ranging from "take it or leave it" to "whatever" attitude. I had a final selection of two and then I rang the Maryborough Hotel & Spa in Cork, Ireland. The receptionist was so lovely, my mind was made up. Bridesmaid and I met with our individual final selections.
I said I found the hotel, great reviews backed up with such helpful staff on the phone. . She answered all my questions and willing to tailor the weekend. She said she found one too and the receptionist was so helpful. Yep, you got it. Same hotel.
The hotel went to such effort to make the weekend a lovely experience. One staff member went to the trouble of remembering the girls names until they changed for dinner. Gone were the jeans and into cocktail dresses, totally confusing the poor man. Spa left them relaxed and happy. I being Mama, came down on the next night to enjoy pre dinner cocktails and an amazing dining experience with excellent service. All this while hosting a large wedding AND communion day for zillions of boys and girls running around. Nothing phased the staff and at the end of the evening, they were still smiling. Now that's an achievement for any hotel. Management and staff, our congratulations to you all.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DeeKealy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

This hotel is a beautiful relaxing place to go. We spent a fantastic week here in May. the gardens are amazing and the spa is great. loved the food in the bar and restaurant and found the staff really helpful. Little bit expensive but you get what you pay for here in comparision to other hotels for the same price. Breakfast is sensational.....pancakes with maple syrup, eggs benedict, eggs florentine, kippers, smoked mackeral, the usual full breakfast, loads of choice for everyone. Nice selection of whiskeys innthe bar. Walking distance from the south county bar which has good food and traditional music. Also has a bus stop 200 metres from the enterance.

Room Tip: Ask for room overlooking the garden
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kieranmcg2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 1, 2013

This was undoubtedly the very best hotel that I have stayed in Ireland. I went during the Easter holidays this year for my daughter's hen party and last Easter I stayed here with my work colleagues. Both of my stays were excellent. The staff are the jewel in the crown here! I'm not saying that lightly as the facilities especially the Thermal Suite were second to none. Every single member of the staff that we dealt with on both visits were truly exceptional, very professional and many had something extra that is missing in a lot of our hotels these days, which is a genuine friendliness & crack (bit of fun). If you are thinking of a visit to Cork then I would highly recommend this family run hotel. If you are planning a holiday to Ireland then look no further for a hotel near Cork city than this, as I don't think you will get a truly more genuine welcome anywhere else! I will definitely go back again.

Room Tip: Everyone's room on both of my stays were perfect!
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimKGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

I have been guest to Maryboroug Hotel on two occasions twice just before christmas, all I must say it was superb. I have never experianced breakfest like it heaven for your tongue, + spa and swimingpool FIRST CLASS can you imagine a little spin dryer for your swiming suite !!! they really pay attention to details...

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nickvanaxeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 31, 2013

We went there last Sunday for a spa treatment. It's a very good experience. The staff is friendly and the Spa facility is superb! We had "Spa treatment of the month" and get a back massage. Came 1 hour earlier than the appointment so we had enough time on their relaxing Thermal Suite. After get the massage treatment we went to relaxing room. There's no rush to finish your stay over there, you can go back and enjoy the Thermal Suite again if you want to. They have separate room for man and woman. Next time i will spend more time at the Thermal Suite before the treatment as it's very relaxing and nice to my skin.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Olieph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maryborough Hotel & Spa

Property: Maryborough Hotel & Spa
Address: Maryborough Hill | Douglas, Cork, Ireland (Formerly Maryborough House Hotel)
Location: Ireland > Province of Munster > County Cork > Cork > Douglas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cork
#4 Business Hotel in Cork
#5 Family Hotel in Cork
#5 Romantic Hotel in Cork
#6 Luxury Hotel in Cork
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Maryborough Hotel & Spa 4*
Number of rooms: 93
Official Description (provided by the hotel):
Located in the leafy suburbs of Douglas, yet minutes from Cork City centre, The Maryborough has a character and style all its own. The hotel delivers a unique experience in an exceptional atmosphere. From the moment you enter, we will guarantee you a level of personal service and care designed to match the exquisite surroundings of our 300 year old listed gardens. You'll also have an award winning restaurant, state of the art leisure centre with pool and luxurious ESPA spa on your doorstep. Enjoy a stress-free business trip with complimentary parking & WiFi as well as a convenient location to business parks. Relax over a romantic getaway with gourmet dining & luxuriously comfortable rooms. And for the families, be sure to visit our on-site pet farm with bunnies & chickens & play our outdoor games and activities including crazy golf, badminton, boules & croquet. ... more   less 
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Also Known As:
Maryborough Hotel And Spa
Maryborough Hotel Cork
Maryborough House Hotel

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