I booked this hotel for convenience as we had a funeral to go to in the Cathedral across the road. We were booked in for just the one night and arrived pretty late as we had to travel from Cork.
I had checked the hotel website before I booked and saw that all the rooms, according to the site, had been refurbished. When we checked in and went to our room we were delighted, it was beautiful, had big flat screen tv etc BUT there was already someone in it! We couldn't believe it, luckily they weren't there when we walked in but all their stuff was there. So we went back downstairs and told the receptionist who then kept asking me was I sure there was someone in it, yes I was sure etc etc, this went on for a few minutes and finally got another key.
Off we went again to our next room. This time we were not happy when we opened the door. It was in a part of the hotel that had clearly not seen a lick of paint for some time and the room was frankly, very shabby, a million miles from our first room. Now we were only there to lay our heads but I was so annoyed at being given this room which had not been refurbished as the website said so went downstairs again to the receptionist who gave us another room eventually. It was about 11.30pm at this stage.
This room was tiny but beautifully decorated, had all the extras and the bathroom was gorgeous so we were delighted and settled in and watched tv for awhile. When we turned off the tv to go to sleep the trouble started....the noise! It was like trying to sleep beside an engine or something. We looked out the window and saw all the hotels vents were right outside. It was so loud and every 20 minutes or so it picked up agear and got even louder. Usually I would sleep through a storm but I just couldn't with this noise.
I eventually got up at about 3am after a few hours of tossing and turning and went down to ask the security guard if we could just move to another bed for a few hours. He was really nice but didn't have any rooms but said he'd turn off the air conditioning vents. An hour later the noise was still there so I went back down and he hadn't been able to find the problem, I don't think he believed me so I brought him up to hear it and he told me to complain in the morning. The long and short of it is I didn't sleep at all and was especially upset as someone in the family had passed away and we really needed a good nights sleep to face the funeral.
The next morning I was hesitant to complain as I felt silly so we went down for breakfast. It was ok, not great and wasn't the usual hotel buffet but table service. The head waitress was lovely to us but terrible to her staff, kept loudly giving out to them which I find so rude, the whole room could hear her and at one point one of the youngest staff members looked like she was crying.
After that I felt even more let down so I asked to see the manager who was very nice and receptive to my complaints. I didn't mention the waitress incident but told him how upset we were about paying for a good nights sleep that we didn't get! He said they were trying to work out where the noise was coming from and couldn't. Eventually he offered me a refund which I was happy to accept.
Two weeks later he rings me saying they can't refund the money as the website I booked through won't refund them etc etc so he offered me a complimentary stay another time. At this stage I was fed up of waiting for a refund so i just accepted this offer.
I couldn't fault the staff (with the exception of that waitress), they were all very accomodating but the room situationa dn everything that happened before really annoyed me and ruined our stay. We were absolutley exhausted instead of feeling rested and very angry about the situation. I do appreciate that they have offered me a voucher and will return to see if things have improved.
- Official Description (provided by the hotel):
- The 4* Old Ground Hotel is located in the centre of Ennis town, just 20 minutes from Shannon International Airport. With 83 newly refurbished deluxe rooms, a restaurant with superb cuisine, it is within easy reach of The Wild Atlantic Way, The Cliffs of Moher and magnificent and challenging links golf courses. The Old Ground Hotel is an elegant and stylish retreat. ... more less
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- Also Known As:
- The Old Ground Hotel Ennis
- Old Ground Ennis