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“Wouldn't hurry back”
Review of West Port Hotel

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West Port Hotel
Ranked #2 of 2 Hotels in Linlithgow
Certificate of Excellence
Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wouldn't hurry back”
Reviewed September 29, 2013

My mum and I decided to go here as it had not long been refurbished. We had heard good reviews through the grapevine since we are locals.
Quite disappointed to say the least.
When we entered the restaurant although the waitress was very welcoming and friendly, the service was very rehearsed and try hard. So much in fact that, when being shown to our table my mum stopped to say hi to someone she knew, I went on ahead and hadn't even sat down but the girl was trying to take our drinks order.
We ordered drinks then had to wait 20 minutes for them. We were ready to order food when the drinks came but the girl walked away befoe we could tell her. We then waited a further 40 minutes for our food. It was only a baked potato and a burger. It wasn't particularly busy this day but we did notice the table next to us came in after us, ordered after us and were served their meal and finished it before us. They also had time to send food back due to the quality when it arrived in front of them.
The food itself was average. It wasn't fancy but if youre in the area and looking for somewhere to dine The West Port Hotel is a nice place to stop as youre passing.
I dont think i'd hurry back due to the service and the wait for food though.

  • Stayed September 2013, traveled with family
    • Value
    • Service
Helpful?
2 Thank Daisy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, October 20, 2013
Thank you very much for taking the time to review your recent visit to The West Port. I was sorry to hear you feel the service was not up to scratch and that you had to wait a while for your meals. We have never claimed to offer fast food, just well cooked, home-made food served as quickly as we can, but it seems on your visit we kept you waiting a bit too long.
We really hope you will give us another try next time you visit Linlithgow as I'm sure you will find your past experience does not reflect our usual standards.
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Linlithgow, United Kingdom
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 20, 2013

Having been disappointed by the new breakfast menu I still wanted to give the West Port a chance. So I called to book a table for a birthday lunch requesting a Booth Table. The girl I spoke with was happy to take the booking but said she could not promise we could have that type of table ( I called in the morning to try to ensure this ) . We did get the table I'd asked for- the place was very busy but we were seated quickly. Our waitress had a badge on stating she was ''Training' but she did a very good job- I still feel a nice touch would have been to have her name on it so that way we could have given feedback on how well she did as this is very important to give a person encouragement when they are learning a new skill. The Lunch was lovely (2 courses £8.95 ) the fish was piping hot and cooked perfectly and the vanilla cheesecake was yummy. Hope to return soon .

  • Stayed September 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank carole b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, October 31, 2013
Thanks you for your review of your lunch at The West Port. We're really happy we were able to help you enjoy your Birthday celebrations. Thanks for your comments regarding our team members. In the first 2 weeks our team wear a 'training badge' as it takes a few days to get bespoke ones made and delivered but if they are receiving such positive comments in their first few days then we're confident they will continue to look after our guests as we expect. See you back real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 13, 2013 via mobile

Not familiar with Linlithgow and approach from rear car park was with some trepidation but once within the pleasant 'Gastro pub' surroundings, the extremely pleasant staff got me booked in and whisked to my room very efficiently.
Nice big room, comfortable, everything worked, nothing amiss.
Would stay again if i could get booked in but seems very popular

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spragman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, October 19, 2013
Thanks for reviewing your recent stay at The West Port. we're glad you enjoyed your visit and the service was up to scratch for you. Hopefully next time you are in Linlithgow you'll pop in again.
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Linlithgow
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013 via mobile

We were in last week for an earl dinner. Nothing booked, walked straight in early evening, got greeted and seated in a booth and had a delicious burger served with the best chips! My son had the kids fish and chips and loved it! Service was spot in and all staff really really pleasant. We shall be back soon.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank Lou R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, October 19, 2013
Thanks for your positive review of the new West Port. we're real glad you enjoyed your visit. It's great you enjoyed your burger and chips so much and even more so that your son loved his fish and chips! See you back real soon!
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peterhead
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 6, 2013

We arrived here at 6.30 on a Sunday evening. As you enter, there are no signs at all telling you how to check in or where reception is. We went to the bar and despite the fact that at one point there were SIX staff behind the bar, no-one paid any attention to us. So there we were, standing for 10 minutes in our jackets with a suitcase, being ignored. I eventually demanded service and was issued with a room once the barman could find the paperwork. We then settled into the room which was a little small, but perfectly clean and serviceable with a very comfy bed and a nice hot shower. We decided to go down and have dinner in the restaurant. The female maitre'd asked us to take a seat and she would come over with menus. We sat there for 15 minutes and eventually, she walked by as my wife caught her eye (we were getting up to leave) and she said "Oh sorry, I forgot about you didnt I?". Well, we then had a nice meal and the stay continued without incident. The next morning we had breakfast, the cooked breakfast was pretty cold by the time it arrived, but was still edible.
All in all, a bit of a mixed bag, some very good points like the value, the cleanliness of the room and the comfy bed. Unfortunately these were offset by the very poor service from the staff.
One other point to note is that the stairs up to the room are next to the kitchen - this leaves the stairs and carpets at the top and bottom of the staircase covered with a layer of fat/oil residue - pretty dangerous when coming down the stairs - a better kitchen extraction/filter system is needed in the kitchens in my opinion.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kugaman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, September 11, 2013
Many thanks for such a detailed review of your visit to our hotel and restaurant. I can assure you we will look at all of your points, particularly your concerns, as it is only due to great feedback like this that we can improve. We are glad you liked the bedrooms, these were refurbished during our closure too. Hopefully on your return you will see a marked improvement on your last stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 6, 2013

Not been to the West Port in a while and was eager to see what they had done since the refurbishment. First impressions were excellent, lovely decor and a relaxed atmosphere. 2 Courses for 8.95 was great value and portions not any smaller. Food was lovely but what let the place down was the service. It took a while to have our order taken and get drinks despite a lot of staff standing about. Would love to go back in a few months to see if the service had been improved and if the standard of food has stayed the same.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank QueenieScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, September 11, 2013
We appreciate you have taken the time to review your recent visit to our restaurant. Many thanks for your kind comments regarding the restaurant and pointing out the great value of our lunch offer. I'm surprised at your comments about team members 'standing about' as we have been so busy that there has been little time for that. It's certainly something we don't promote and will keep an eye on. Hope to welcome you back real soon.
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Linlithgow
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 6, 2013 via mobile

Last minute decision to go here. Service was a bit slow, but think its due to it just opening and wAs very busy for a Tuesday night. The food was tasty and hot. Will go back again. Might try the three course option if I can get in for lunch as it looks great value.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, September 11, 2013
Many thanks for taking the time to review your recent visit to our restaurant. Firstly our apologies if you felt the service was a bit slow. As you point out we have been incredibly busy since opening (even on Tuesday nights) but we always aim to serve our guests as quickly as we can. We hope to see you back for lunch so you can try our lunch menu. It is best to book though! See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Port Hotel

Property: West Port Hotel
Address: 18-20 West Port, Linlithgow EH49 7AZ, Scotland
Location: United Kingdom > Scotland > West Lothian > Linlithgow
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Linlithgow
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — West Port Hotel 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
NOW OPEN after a major refurbishment...We are delighted with our transformation and are confident you will be too! Our new extended restaurant has a country inn feel and vibrant contemporary touches. With a fresh new menu, relaxed atmosphere and excellent service, the West Port is one of the best places to eat in Linlithgow.Perfectly situated just a 5 minute drive from the M9 and a 10 minuted walk from Linlithgow Train Station the West Port is a great place to be based to explore both historical Linlithgow and Edinburgh. ... more   less 
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Also Known As:
West Port Hotel Linlithgow, Scotland

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