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“Fine, for what it is”

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Holiday Inn Express Hamilton
Ranked #1 of 4 Hotels in Hamilton
West Yorkshire
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fine, for what it is”
Reviewed March 28, 2013 via mobile

I stayed here for 2 nights on business recently and for what it is, it's perfectly fine. The rooms are very clean, the reception staff very helpful and the hotel itself is fairly new. You park in the adjacent retail park car park and give your car reg in at reception.

Breakfast is simply okay but as most people wouldn't stay here for more than 2 nights I guess so its acceptable.

Stayed March 2013, traveled on business
Helpful?
1 Thank robatshelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 22, 2013
Thank you for the review of your business trip stay in March.

The aim of the hotel is to provide just what you need when you are away from home, so hopefully we have achieved this for yourself. Your kind remarks about cleanliness and condition are much appreciated, especially as the hotel is now open almost six years, it hopefully means we are looking after things well!

Mark Calpin
General Manager
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475 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
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English first
Northampton, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2013 via mobile

We stayed here for one night on the way up to the highlands, the staff at reception were very helpful and friendly (we couldn't find where to park but they explained and gave us directions to the car park)
the room was standard, very basic but good for one night, situated very close to restaurants it was easy to find a good place to eat.
The bed we found to be very uncomfortable, when we got in we found ourselves both rolling into the middle, we had to position ourselves to stop falling into each other, it's the first time in a long time that I have woken up with a very stiff back due to the bed!
Overall you can't fault the staff or the cleanliness of the hotel, maybe just checks on worn beds is needed?

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hamilton, responded to this review, April 10, 2013
Dear Carina S,

Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. Please accept my sincere apologies for the shortcomings you have experienced during your stay. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

We look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
197 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 22, 2013

I spent 2 nights at the hotel, while working in Scotland.
The rooms are very comfortable and warm with an excellent hot shower.
Breakfast is in the room rate which is great and is available from 06.30. Its a self service arrangement, but provides toast, scrambled eggs, beans and sausages, as well as the usual "Continental Fare".
Really great value for money as you get free parking in the adjoining Pay and Display car-park.

One moan- Why is there no drawers in the rooms at Holiday Inn Express Hotels? I don`t like my pants and socks on display on a shelf!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philstreet2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 22, 2013
Hi Phil and Phylis

Thanks for the feedback on your stay with us.

You have touched on some of the great value points that we have such as inclusive breakfast and free car parking - but note that the car parking is in the adjacent retail car park, you can see photos on our TripAdvisor gallery, or give us a call to clarify.

I will take note of your desire for some drawers, however, I cannot promise to have them installed at present.

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 18, 2013

We stayed here for the 3rd time for a week over christmas 2012. The hotel wasn't too busy and we were given great adjoining rooms. The staff who worked over the christmas break were friendly and accommodating. The breakfast was always good, plenty of it, lots of space and kids films were put on to keep them amused so we could eat in peace!!! We paid just £33 per room per night - about £8 per person per night - an absolute bargain in a friendly, modern, exceptionally clean, pleasant hotel. Highly recommended. Even with the christmas shoppers, there was always space in the car park which is right next to the hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bertrudewigglebottom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 22, 2013
Many thanks for the review of your festive break with us - delighted that we were able to adapt ourselves a bit to make your time much more enjoyable.

Hope to see you again soon,

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kirkcaldy
Level Contributor
192 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed March 17, 2013 via mobile

We stayed there last night.The room was clean,the bed was comfy,the tv picture wasn't to good- it was dark..

Breakfast was really good,self service,toast,scrambled egg sausages and continental available.

We had got the room for £39,which included breakfast,a really good deal.

Stayed March 2013, traveled as a couple
Helpful?
Thank margaretcameron43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 17, 2013
Thank you Margaret for the feedback on your stay with us in March - it is good to read that you enjoyed your stay, especially as it was a good deal

Our rates always include breakfast but may not always be as low as £39!

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 15, 2013

This was a lovely hotel. It is situated on a retail park so there were a couple of restaurants nearby. The rooms was clean and spacious. There was lots of parking space - you just registered your car registration number and you can park on the retail park for your stay. Breakfast was a buffet style with some choice of hot breakfast and a range of cereal, fruit and toast. Staff were really friendly and helpful. We thoroughly enjoyed our stay!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJF84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 17, 2013
Hi there LJF

Thank you for the review of your recent stay at the hotel. I was delighted to read that your visit was an enjoyable one and that you all thoroughly enjoyed your stay - hope to see you all again soon

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed March 14, 2013

Travelled from Manchester on a day where it stayed under freezing to watch Scotland V Wales rugby 6 nations. The car park is easy to use once you know what to do. Maybe this could be put on the website. As a smoker it was nice to sit back in the warm after along drive in my room. Not to have to keep going down in the lifts to go outside. A luxury not wildly available nowadays. The room itself was big and very clean, the bed very comfortable. The only small downside was there was no stand to put my suitcase on so had to leave it on the floor but no hardship really. The check in was smooth and the staff exceptionally polite and curtious. Was looking forward to my full breaksfast next morning but had to cut it short and make do with toast and 2 wonderful sausages as the snow was coming down very hard and thought better to hit the road if I was to make in back to Manchester. All in all I would recommend this hotel and would definately use it again. Keep up thegood work :o)

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review, April 17, 2013
Hi Julie

Thank you for taking the time to give us feedback on your recent stay with us - although not sure which team you were supporting at the rugby in Edinburgh, I hope you enjoyed the game nonetheless.

The aim of the hotel is to provide exactly what you need when you are away from home, and from reading your comments, it looks like we managed to do this.

I hope that we will see you at the hotel the next time you are in the area, perhaps in the summer, when the snow isn't around!

Mark Calpin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hamilton

Property: Holiday Inn Express Hamilton
Address: Express By Holiday Inn Keith Street, Hamilton ML3 7BL, Scotland
Phone Number:
Location: United Kingdom > Scotland > South Lanarkshire > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hamilton 3*
Number of rooms: 104
Official Description (provided by the hotel):
With FREE WiFi throughout whole hotel and completely non smoking, the Holiday Inn Express Hamilton, has a tremendously convenient location and is ideal for both business and leisure guests alike. The inclusive Breakfast is a continental breakfast buffet with some hot items makes good value even better! The hotel is located in Hamilton town centre, and has free parking available adjacent to the hotel, as well as offering a selection of attractions within walking distance of the hotel, and is only two minutes drive to the M74 and M8 with Scotland's great cities within easy reach. Glasgow is only 20 minutes away, Edinburgh 50 minutes and Stirling an hour. Holiday Inn Express Hamilton is near Glasgow and is handily positioned for Hamilton International Technology Park as well as Strathclyde Business Park. If you are looking for some leisure activities, then we are only minutes away from Strathclyde Country Park. The hotel is well located for Scotland s three international airports: Glasgow, Prestwick and Edinburgh. Glasgow is only 23 miles away on the motorways and Prestwick can be reached in about 45 minutes, while Edinburgh is approximately 50 minutes. In the hotel we have a fantastic, bright, spacious Great Room which offers you a chance to relax, chill out, use the Wifi, have a drink from the bar, or even just meet up with some colleagues. If you wish a private meeting, we have a selection of three meeting rooms all with floor to ceiling windows and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Express Hamilton Hotel Hamilton
Holiday Inn Hamilton
Holiday Inn Express Hamilton Scotland

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