Made a reservation via Booking.Com and, despite the terms and conditions starting otherwise, my card was charged the full amount immediately. A few days before payday I was left embarrassed when my card was declined the next day, and inconvenienced when I had to cancel direct debits to avoid bank charges.
The hotel did offer a refund without any hassle, however, this is going to take a number of days to reach my account. It wasn't until I complained further that the hotel offered an apology.
It's only when I came on here I realised that a large number of the hotel's poor reviews are pertain to problems with cards being charged incorrectly.
Wouldn't book here again no matter how nice the hotel is.
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- Also Known As:
- Manor Park Prestwick
- Hotel Manor Park
- Manor Park Hotel Prestwick, Scotland