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“good value”
4 of 5 bubbles Review of Kidz Play

Kidz Play
Ranked #1 of 8 things to do in Prestwick
Certificate of Excellence
Attraction details
Level Contributor
114 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
“good value”
Reviewed December 15, 2012

went with grandaughter very much improved since change of ownership have went few times every time i go i see a improvment much cleaner

Visited July 2012
Thank fergie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
1 review
“Great place for kids and adults!”
Reviewed November 29, 2012

As a local family we frequent kidz play on a regular basis . They offer a discounted price on weekdays which includes a snack and juice of choice which is always a winner with the kids ! The facilities are well maintained and spotlessly clean and a recent refurbishment to the toilets is a great bonus.all staff seem friendly and very willing to help out kids and adults alike .food is always nice and the hombaking and fresh coffee special at £2.95 is worth going alone for lol! All in all a very well run, friendly establishment which our family all enjoy !

Thank Mrsbusybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Great for kids, no fun for parents”
Reviewed November 25, 2012

What child doesn't love soft play. So the simple review is to say that this place is great as it definitely meets the needs of the children coming to play.

This place has been refurbished within the last year or 2 with some very positive changes. The toilets were in great need of a make-over and are now a pleasure to take my little one to. I no longer feel the need to bring my Flash wipes! ;-). In my experience, they seem to be quite well maintained.

As a parent, the main problem with Kidz Play is the seating.
In trying to cram in as many seats as possible, it sometimes makes it IMpossible to either get to a seat, or worse, get out of it!
Potential visitors, be aware that if you visit at a relatively quiet time of day and choose a nice central table, if the place gets busy, you might find yourself blocked in when the outer tables fill up and people are sitting in the seats so you can't just move them out of your way.

Another issue that needs addressing is the food service. The last twice I have ordered food, i had to ask for it after at least a 20min wait. On the first occassion, my cousin & I had both ordered the same filling in a baguette. Hers arrived and mine didn't. On the second occassion, it was the same woman who took the order and again, they forgot to process the order and I had to return to ask for it.
My friend also had to return badly burnt toast she'd ordered for her little boy.

Perhaps a service where payment is made after the food is served would be more practical as it's more likely they'd remember to serve the customers then.

I'm sure I'm not the only customer who's had issues with the same member of staff not paying attention to her job and forgetting about customers so it's surprising that it hasn't been addressed.
Having said that, the owner is in quite often and she is a lovely woman, very friendly and strikes me as someone who wants to give people a chance.

All in all, Kidz Play is fine as long as you choose your seat wisely, avoid during peak times and steer clear of the food bar if you don't want to be disappointed and overcharged for mediocre offerings.

Mon-Fri, a "toddler group" service is available until 3pm where you pay a reduced entry of £2.65 and the child gets a juice and a digestive with some sliced apple. This is probably the best time to visit as it's not too busy so you won't get boxed into a seat. Just be sure to have your lunch before you arrive or it could be tea time before you get it at your table.

Visited October 2012
1 Thank Littlemisswifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Level Contributor
37 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed November 6, 2012

very safe place for children to play in can see them at all times Food was good as well children played well together staff very friendly and helpful

Visited November 2012
Thank bazell_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Level Contributor
15 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Great for kids, just don't order from cafe!”
Reviewed October 14, 2012

Kids love the soft play area, however the cafe let's down the establishment, this is the second time we've been & they have messed up our order. First time we were given a free coffee & cake for the kids, & a free admission for the next time we came, so we thought we'd use our free admission today, & yet again our order was messed up. They need to get people who actually know what they are doing on the tills, & reduce their prices. £3.40 for chips cheese & coleslaw, & £1.95, for three fish fingers! Also would it really kill the staff to smile when they serve a customer?

1 Thank Krystina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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