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“Fantastic hotel”

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Carlton Hotel Prestwick
Ranked #2 of 6 Hotels in Prestwick
Certificate of Excellence
Irvine, United Kingdom
1 review
“Fantastic hotel”
Reviewed July 7, 2013

This hotel is fantastic was there for a wedding the food was beautiful staff were all very helpful and friendly couldn't complain about a single thing what a wonderful experience will defo be back and defo recommend it to anyone x

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shonagh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, July 8, 2013
Dear Guest,

Five star review.

Thank you for taking the time to review your recent stay at Carlton Hotel, Prestwick. Feedback is most important to us it’s great to read such a fantastic review.

Hope to see you back in the future,


Kind Regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 5, 2013

We booked DBB at The Carlton with an itison voucher and were just delighted with it. The voucher included a bottle of wine in the room on arrival. From the moment we arrived, Karen, the receptionist made us feel very welcome and was very friendly and efficient. We also spoke to the owner (Robert?) who was also friendly and informative. My husband has a gluten allergy and, to our surprise and delight, the Carlton had a special gluten-free menu which, believe me, is a real rarity. Our room was very clean, modern and pleasant. We also enjoyed our dinner and breakfast. I would definitely recommend the Carlton to anyone who just wants to get away for a short break from the central belt without having to travel too far. We hope to return.

Room Tip: Perhaps ask for a room which is not overlooking the entrance roof.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyCr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, July 8, 2013
Dear Guest,

Many thanks for leaving such a great review of your recent stay at the Carlton Hotel, Prestwick.

So nice to read such great feedback, it was lovely to speak to you and I am delighted to hear of the high levels of customer experience you received.

The team are extremely for such kind feedback.

Hope to see you back again in the future.


Kind regards


Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

Got an amazing gift of Dinner B&B and Bottle of wine in room. because it was a gift I decided to upgrade to the honeymoon suite for £20. DON'T DO IT, all it is is a bigger room, no frills, no wee treats .The windows wouldn't close and it was right next to a very noisy extractor fan. The staff were fantastic especially Lorraine. She heard all our complaints and handled them extremely well. Thanks to the manager too for switching our room, not charging us and giving us a free bottle of wine for our trouble. Excellent customer service. I would go back and would recommend it for a short break with excellent food.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlasgowLadybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 3, 2013

I really liked this hotel, but several factors disappoint and would stop me from returning.
The hotel has been modernised and has a lovely restaurant / bar - Logans, and the Barony suite for the carvery. Both very nice, but extremely warm. We felt we speedily ate our dinner just so we could escape outside for some fresh air and cool down.
The bedrooms are fine, but they too are absolutely roasting and the view out onto the flat roof below was depressing. I also felt the room was quite cramped, but had everything you would expect. Bed was comfy enough and flat screen telly was fine. Add to that the squawking seagulls that were creating horrendous noises from 3am in the morning. Then the maid started outside the corridors from 8.30am hoovering and banging about, so much for a lie in!

Room Tip: Maybe choose a room facing the road, be a better view than a flat roof.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tadmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Kilbride, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 2, 2013

Just returned from a lovely 3 night break at the Carlton Hotel. We used different vouchers for two nights and one night booked directly with the hotel.
We were delighted with everything about the hotel from decor to cleanliness and most of all the friendly attentive staff.
The food was delicious especially in Logans Restaurant, especially the cheesecake which was amazing.
We will definitely return to the hotel and would certainly recommend for short break.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, July 4, 2013
Dear Guest,

Great Review! Many thanks for reviewing your recent stay at Carlton Hotel Prestwick, fantastic to hear you enjoyed your stay and would visit again!

I am delighted to hear that you enjoyed your evening meal in Logan's and will pass your comments on to Head Chef Ian. All the staff really appreciate your kind comments and can't wait to see you again soon!


Kind regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 1, 2013

Got an amazing deal £65 Dinner B&B and Bottle of wine in room .The hotel was lovely comfortable and modern the room was nice very clean big comfortable bed the only fault was shower it lacked power and was over the bath tub ,Staff in dining and bar were very nice enjoyed our stay nice little hotel for a wee overnight cheap break you cant fault it

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bito61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, July 2, 2013
Dear Guest,

I am delighted to hear how you enjoyed your overnight stay. It is always great to get such good feedback and we take on board all comments. Thank you for taking the time to write such lovely words, we will pass this on to the team at the Carlton Hotel, Prestwick.

Kind Regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
74 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed June 26, 2013

Did an overnight deal, dinner bed and breakfast complete with a bottle of wine for a grand total of £65. Great value!.
Hotel is lovely, rooms are modern and very clean , staff friendly and professional, ample parking and easy access to both Ayr and Prestwick.
Free Wi Fi in public areas.
Hotel has two restaurants, one of them a carvery and two very well appointed and reasonably priced bars.
Breakfast was one of the best traditional Scottish that I have ever enjoyed.
Unfortunately at dinner the Chicken salad starter had no chicken in it and the chips in an otherwise excellent main course were lukewarm.
The staff did apologise and knocked the price of a drink off our bill.
I would advise diners to choose the ice cream medley dessert it is marvellous and I hope to return to sample it again.

Room Tip: All rooms have been refurbished and are, I believe, equally good.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank martybare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, June 27, 2013
Dear Guest,

Many thanks for reviewing your recent stay at Carlton Hotel Prestwick, it is fantastic to hear you enjoyed your stay. I do apologise about the problems you had at dinner, but I am please to hear that this will not deter you from joining us again.

Hope to see you soon!

Kind regards,

Robert Kyle
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Prestwick

Property: Carlton Hotel Prestwick
Address: 187 Ayr Road, Prestwick KA9 1TP, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Prestwick
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 6 Hotels in Prestwick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carlton Hotel Prestwick 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Carlton hotel is ideally situated in Prestwick, Ayrshire. Within close proximity to Prestwick International Airport and only a 45 minute drive from Glasgow Airport this makes The Carlton an ideal base, or stop over for every travel opportunity. The Carlton Hotel combines a comfortable and relaxed atmosphere with a modern streamlined interior. From the public spaces through to the 39 guest rooms the use of bold colour, rich textures and contemporary artwork creates a vibrant ambience throughout. The introduction of LOGANS Bar Restaurant compliments this unique environment, providing a first class experience whatever the occasion. From laid back dining to full on glamour enjoy the finest produce locally sourced with carefully selected wines. The Carvery restaurant situated in the Barony suite remains as popular as ever and welcomes customers old and new. Diners are able to enjoy a fantastic choice of carved meats with a wide choice of alternatives within a relaxed and spacious environment.Owners Robert and Vivien Kyle of the RAD group of hotels are well known for their attention to detail from the standard of service they and their staff provide, to the quality of interiors throughout their establishments. An extensive refurbishment programme at The Carlton Hotel has created a stunning new look to the front of the hotel offering a fantastic banqueting and dining area accommodating up to 220 guests. Whether you are looking for a once in a life time wedding venue, an impressive function suite or a great restaurant, the Carlton Hotel Prestwick will exceed your expectations. ... more   less 
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Also Known As:
Carlton Hotel Prestwick Scotland

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