We stayed Fri 2nd to Mon 5th, On our arrival check in was immediate and the lady was very nice talking us through what was on and when. Eventually Got to the van it was away at the bottom of then park and initially thought yeah this is fine then I looked closer and found the carpet didn't fit was torn and kept on lifting, mirror and windows marked,dirt on the skirtings, blood on the legs of the dining stools, and the sitting area badly stained all over and sticky to the point it felt wet, sweet wrappers and hair grips etc under the cushions....we had to use sofa bed as my daughter who is 14 and very tall finds it impossible to sleep in the half sized single beds and took the double room.
The kitchen on closer inspection was also dirty kettle full of water, frezzer still had food remains, the oven was discusting every cup/glass was dirty as were the knives, forks, Pyrex dishes etc I scrubbed them all before use after a quick trip to tescos for cleaning products! Our outdoor light didn't work either, all the door handles worked the wrong way(you had to push them up to open and close) which is a fire hazard as the double rooms door open out on to the single room where the 6yr was and the handles kept getting caught in each other only allowing door to open a few inches, many times the kids were "locked" in.
I did report the handles, outdoor light and the general lack of cleanliness and was told that someone will be down to sort out but as it was end of season she couldn't advise when as all vans needed repaired.....no came!!
The entertainment was poor, prizes for the kids just awful, two prizes we did see was an empty tin of celebrations and a used clipboard! the teddy machines were never refilled, empty vending machines and shelves In the shops with absolutely no discount on the merchandise, on Sunday evening the shutters were down on the shops in the bars which left upset kids as no-one came round with balloons, flashy lights etc and we couldn't buy any. Kids looking forward to the outdoor fairground area only to discover after getting there that they were being dismantled!
Food in the mash n barrel overpriced and actually very poor quality, little ones ordered pizza yet it was the small frozen microwave ones that arrived on the plates that were so soggy my little on kept gagging on it.
When were packing up, loading up the car 3 cleaners arrived and sat at the van next door making it obvious they were waiting on us pointing at the board then at our van, as it was only 9.40am I thought I ain't leaving this van until 10am, they sat there puffing away glaring at us using foul language in the little conversation although they could clearly see the little one outside playing at the car!, when we did eventually leave they were all in there like a shot before we'd even drove away!! When up to mash n barrel for Breakfast yesterday morning and it was absolute joke 47 minutes it took for 2 5 item breakfast to arrive which were cold, staff in there extremely unhelpful and seemed to rush everyone out.
I have visited many times before but this time was by far the worst.... I doubt we will return.
I understand that it was the end of season.....but the staff made it clear they were unemployed and just couldn't give a ****!
- Official Description (provided by the hotel):
- Craig Tara offer a fun filled, action packed family holiday's in an Idyllic rural setting just outside the town of Ayr. We aim to help make Memories that last a lifetime. ... more less
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- Also Known As:
- Craig Tara Hotel Ayr
- Craig Tara Ayr
- Craig Tara Holiday Park - Haven Ayr, Scotland