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“Mother and Daughter Birthday Dinner - what a let down!”
Review of Brig O Doon Hotel

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Brig O Doon Hotel
Ranked #14 of 53 Ayr B&B and Inns
Certificate of Excellence
Carnmoney, Co. Antrim, Northern Ireland
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Mother and Daughter Birthday Dinner - what a let down!”
Reviewed October 14, 2012

My mum and I stayed in Ayr for 2 nights at the end of September, courtesy of my dad who booked it as a surprise for us. We stayed at the gorgeous Appin House B&B, seriously 5* interior design - stunning house and wonderfully genuine and welcoming hosts. My dad bought us a dinner voucher for the Brig O'Doon House Hotel. He and my mum had been before, but it was the first time for me, and I was keen to experience a dinner there in 'The Witchery'. We arrived on a Friday evening, quite early, around 7pm. The restaurant was not busy at this stage, just several couples sitting at tables. We were given menus and offered some fresh artisan bread (1 slice each - 2 would have been a treat). The main menu they gave us hadn't a single vegetarian main. I asked for vegetarian options and the girl was not sure, so she called a young male over. He went and found a vegetarian menu. This was very limited, due to several unexciting options. It was a birthday dinner, so I wanted a nice meal, not a melon salad.
We ordered a jug of juice, and the Leek and Potato soup to start. This was delicious, so tasty. But served without bread, because we had already been given our slice when we arrived. In a restaurant, soup without bread is a bit depressing. Following this, we ordered the mains. My mum got the salmon, I had a roast tomato and goats cheese puff pastry dish. We also ordered a side of mixed vegetables and creamed potatoes.
We waited a long time, and then the 2 main meals arrived and we were bid an 'enjoy your meal' before the waitress disappeared. But where were the vegetables and creamed mash? We waited to get the attention of a worker, finally the thin brunette girl who took our orders (she had not written down the 2 sides at the time of order) appeared, and we asked her about the sides. She said "Oh, you want your sides, that's fine". Well yes, of course we want them - quite clearly she had forgotten to tell the chef about them. No apologies. So we waited another 10 minutes, our mains getting cold. A male brought the side dishes, no offer of heating the main meals. We ate. The creamed mash was lovely. After our mains we were asked would we like a dessert. I opted for a hot chocolate instead. My mum ordered a pot of tea and some kind of apple crumble tart. My hot chocolate came. The apple tart came. But no tea. We waited. A waiter eventually appeared. I asked about the tea. Once again, it had been forgotten. Oh dear....the restaurant wasn't even busy so there was no excuse! The tea came, it was drunk. And we were finished. The bill was £45. Steep indeed, especially for such mediocre service. The Witchery itself was cosy, and the reception area was welcoming. The middle-aged lady on reception was very pleasant, but the waiting staff in the restaurant had their heads in the clouds. The next morning we spent the remaining £5 voucher in the Brig O'Doon tea shop which overlooks the river. 2 teas, a brownie and a caramel shortbread....£8.50ish!!!! Ridiculous!
Would I rush back? No.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank MayFairQueenBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Huddersfield, United Kingdom
Level 5 Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 14, 2012

Tried to have a drink in the garden today as we had our dogs with us, whilst the lady on reception was very nice it was clearly too much trouble to unlock the gates to let us in!!
We would have eaten in the hotel evenings whilst we are here on holiday but if we are not ok just for a drink in the afternoon then we will take our business elsewhere.

  • Stayed October 2012, traveled as a couple
    • Service
Helpful?
3 Thank Elmofud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auchterarder, United Kingdom
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 1, 2012

I was in Brig o Doon last night in a party of around 45 women for our tea.

This place is without doubt in a great location and looks wonderful. When we sat down the buzz was how nice the place was and how we should bring our husbands for dinner one evening. Needless to say by the end of the fiasco we were of a mind never to set foot in the place again!!

We were booked for 5:30 for an "early bird" at a cost of £12:50 per head. This was to be a choice of main courses and cake/scone and tea/coffee.

The table I was at there were 11 of us seated. We had 1 small jug of water on the table to share among us.

The first thing to arrive were the bread rolls (not the butter, that came later!) By the time it got to our table there were only a couple of brown rolls left and these went to the first 2 ladies, the rest of us were given white - without any apology for lack of choice. The butter then arrived. Each of us were able to have half a portion of butter and there was not enough for everyone at the table! We did eventually get butter.

Another wait... The order was taken for main courses... Another (looooong) wait... The lady who organised actually went to try and find someone to complain to and they assured us they would let the chef know.

We had no one in the room with us to check on drinks or anything for that matter. One young man did come in, like an assassin, not looking any of us in the eye, to pick up 4 bottles of wine from a shelf. It was like he had pulled on his Harry Potter invisible cloak. In and out in a flash. With 44 starving women looking longingly at him hoping for at the very least a chip!

When the food did arrive... Listen... this is true... this is supposed to be a premier wedding location.... They brought out all the salads first. Round every table and dropped of the salads... Then came the macaroni... dropped all of these off, we had 2 at our table...then the cottage pie, we had 2 of these too... then the fish and chips drop...expect there were no chips on the plate!!!! A very, very lovely young girl arrived with a RED HOT! soup bowl full of chips and plonked it down in the middle of the table!!! The bowl was so hot none of us could pick it up and there were no serving spoons. Joke. Ha! Not if you were there it wasn't funny... The very, very lovely young girl did bring us spoons. So now we needed a crash course in silver service and asbestos hands to allow us to get our chips!! Joanne had a bash but gave in, she dropped 3 chips on the table cover in her attempt and decided she would just have 3 chips and picked these up and put them on the plate. Fortunately one of the ladies at our table braved the heat with borrowed napkins and served us all. Yes we were guests, paying good money and actually serving ourselves!!! Seriously.

To be fair the food was OK. The chips had obviously been under a heat lamp and were dry. For the fish we had half a lemon on the plate. Half a lemon. True. Apart from me who had no lemon. But to be fair it was ok. On a par with a good motorway cafe.

We then had to wait for our cakes and scones. It is slightly mad that there were 11 of us at the table but we got 12 scones (actually half a scone each) and 13 cakes to share. ahem. why? would you not have one each? Or is it just me?

We had been told we would be home for 7:30. Ha ha ha... it was nearer 9 by the time I got home. Our poor (and very patient) bus driver waited (and waited) for us to appear and smiled as we all got on the bus. He could teach Brig o Doon a thing or ten about customer service.

All in all in the words of Craig Revel Horwood of strictly come dancing would say... "it was a disaaaaaaaaster daaarling...

If you want a pretty picture I would recommend this place. If you want good food and service go elsewhere.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
7 Thank CorinneAuchterarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 29, 2012

What a super place! Beautifully kept, traditional style, lovely gardens, quiet location - but a wee bit short on parking. Friendly, skilled, personable staff. Great food and a really romantic location.

This hotel has few rooms - six I think - and is really a restaurant with rooms (which are large and very comfortable) The hotel specialises in the wedding market, but don't let that put you off. This is a civilized place. It's part of the family-owned Costley group of rather special hotels mainly in the Ayrshire region. If you can't get into Brig o' Doon, try Highgrove House, outside Troon; rather bigger, ideal for golfers playing Royal Troon and, again, an excellent standard.

Brig o' Doon hotel is right beside the famous bridge featured in Robbie Burns poem, Tam o' Shanter. It's also opposite the Burns Memorial monument and gardens (Rabbies birthplace is just up the road)

If all this Burns stuff is a mystery to you, let's just say Robbie Burns is Scotland's national poet, celebrated around the world wherever there are Scots. Burns Night in January features haggis, whisky, kilts, pipers and a great deal of well-lubricated fun. Tam 'o Shanter is about a drinking session in a local pub, after which Tam finds himself persued home by a witch. Fortunately, he reaches the bridge over the river Doon just ahead of his persuer. Apparently witches can't cross running water, so Tam escapes. But as he thunders onto the stone bridge, the witch grabs his horse's tail and wrenches it out by the roots. Poor horse. The 'brig' is much as it would have been in 1790 when Rabbie wrote the poem.

Room Tip: There's some parking in the cul de sac beside the hotel. There's a car park beside the churc...
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pjdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 29, 2012

Along with 3 friends I spent 2 evenings in the bar this week. The level of service was poor, the young woman on reception did not even bother to greet us or say goodnight when we left merely glanced at us and then ignored our party. The young man on duty in the bar area was what I would describe as stand-offish and not helpful or interested in us in fact when we asked for crisps / peanuts etc he was dismissive and stated that the hotel never stocked them or sold them and the kitchen was closed so we could not get anything to eat. this was about 9 pm.
There were only 2 people in the bar area the first night and 5 in the second and with a lack of welcome or consideration similar to what we received I am not surprised. The price of refreshments was high and the lighting and decoration is dark, good quality but dark. I was disappointed and would not recommend this place or return to it. The staff need to be trained in customer service, try the Canadian model of service and the difference is vast, what a shame that the Brig O Doon is let down by poor staff and poor training

  • Stayed September 2012, traveled with friends
    • Value
    • Service
Helpful?
4 Thank alistair1451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, Scotland
Level 6 Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed September 25, 2012

I stayed at this hotel following a friend's wedding. The wedding reception room is lovely, I think it is my favourite venue for a wedding, The bedroom and bathroom were both quite spacious, the bedroom was decorated in quite a traditional way, in keeping with the hotel. The bed was comfy but could have done with a couple of different types of pillows. I'm not the heaviest sleeper in the world and there was a bit of background noise from outside which could have done with some glazing enhancement to deal with this. The breakfast was good and the service overall was good.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David-Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 31, 2012

Stayed overnight after a wedding at the hotel. The wedding was great and the food/service excellent, but the problems started when we retired to our hotel room, which had been pre booked for us, in the lodge across the road. For a start there was no en-suite in a room costing £130 per night, so we had to share a bathroom with other hotel guests, one of whom left the toilet in a disgusting state. Next my wife wanted to dry her hair after taking a shower, but the only socket available was on the skirting board and so tight to the floor that the hairdryer could not be plugged in because the cable could not bend enough. Then after a search we were disappointed to find that there was no tea or coffee making facilities available in the room. Next morning we were informed that there was tea and coffee facilities in the lounge downstairs from our room, but unfortunately nobody in the hotel thought to tell us about this. However we did not particularly like the idea of having to get dressed first before going downstairs simply to have a morning cup of tea! Not very impressive.

Room Tip: Check that your room has an en-suite. You can't assume it has, even at £130 per night
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chatelherault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brig O Doon Hotel

Property: Brig O Doon Hotel
Address: Alloway, Ayr KA7 4PQ, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Hotel Style:
Ranked #14 of 53 B&Bs / Inns in Ayr
Number of rooms: 5
Also Known As:
Brig O Doon Hotel Ayr, Scotland

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