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“Good but could be apart great!”

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Western House Hotel
Ranked #2 of 18 Hotels in Ayr
Certificate of Excellence
Huddersfield, United Kingdom
Level Contributor
137 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good but could be apart great!”
3 of 5 bubbles Reviewed June 24, 2013 via mobile

Stayed here for 1 night for work and overall was a good night.

The hotel is in a great position on Ayr Racecourse, the rooms are spacious and the food in the restaurant is excellent and reasonably priced (4 people, 2 courses + bottle of wine = £95).

The hotel is let down by a few things although these are quite picky! Mainly it is a confusing entrance and then there are no directions from the car park and no signs for reception!
Although the rooms are large and reasonably appointed, the beds aren't the most comfy and for the modern bathrooms, I would expect a modern mixer tap, not a pair of seventies separates.

I would use this hotel again at the price, but when not on offered not be worth the money.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bexy1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Dear Guest

Thank you for your comments regarding your stay. We have taken your comments on board regarding the directions to reception and have improved this.
We have also started to replace the majority of all beds.

Thank you again.

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

Traveler rating
    501
    167
    48
    22
    14
See reviews for
151
356
8
83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Montrose, United Kingdom
Level Contributor
202 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

Been a few times to this hotel.
My wife looks out for the special deals, last minute options that way it keeps the price down.
In general fine facilities, nice brekky.
Not eaten main meal there.

My kids also been with us, young adults and they seemed pleased with what was there.
Easy car park.
Can imagine it is very popular when the Ayr Horse racing on as directly next to course.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaybe_1200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Thank you for your comments regarding your stay.
I do hope when you stay with us again you eat in our two Rosette restaurant .

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 19, 2013

Stayed overnight for a wedding paid too much compared to calling hotel direct (used a booking site) breakfast was not included either and was £15 extra!! There's a McDonalds round the corner cheaper breakfast option.
Room looked lovelly, huge size lots of toiletries, robe and slippers provided.
Bed was uncomfortable, bed cover had brown stains on them (took a picture to prove) . Ran a bath and the water did not get hot. Courtyard room is a bit misleading...it's either a car park room or behind. U do not get any view of the lovelly grounds as seen on their website.
I would not stay again really angry I had parted with all that money. Did not complain on the day of checkout as was at a wedding and the brides family were around me, so did not want to ruin things for them.
On that note the wedding was great, food was gorgeous and the grounds are lovelly one point to note though that a large wedding as it was of 12 tables for dinner the staff seemed unable to cope, it took ages for food to be served there appeared to be no order to the service either. At Table 11 some people were getting their second course whilst others still had their 1st and we had no food!

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Dear Guest.
Thank you for taking the time to send in a review, We are extremely disappointed at the experience you had with us please contact me so we can discuss.
Thank you again

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

Beautiful Grounds in which we were able to walk through into the racecourse all be it there was no race meeting on but it gave us a feel of the place. room big enough with TV and WIFI. nice touches with bathrobes and shower slippers and nice toiletries. The breakfast was fabulous, the service a bit lacking as we appeared to be in the invisible spot of the room where we were ignored. The choice of food was excellent and when the hot food arrived well lets say it was worth the wait.

Room Tip: make yourself seen in the breakfast room
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LESLEY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Dear Guest.
Thank you for your kind comments , I was disappointed to read you were ignored , please accept my apologies for this. I hope we have the pleasure of you staying with us in the near future.

Kind regards


Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glasgow
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

Stayed here overnight whilst visiting Ayr Racecourse. We had looked at this hotel many times as we regularly attend race meetings, however we thought it was a bit pricey. Managed to get a good deal though on Laterooms for B&B.

We were allocated a room in the courtyard which we knew before we went. We also knew through reading tripadvisor that our view would probably be over the car park, which it was, no big deal, that's what we knew we were paying for! Basically if we wanted a better view we could have got it, just not at a bargain price!

The room itself was lovely with a very comfortable massive bed, tea and coffee making facilities, slippers and robes, toiletries and some boiled sweets.

We only had one drink from the bar when we returned later at night. Found it to be a bit pricey.

Full cooked breakfast was fantastic, good quality, but huge portions and I can eat!! Had to wait a couple of minutes for a table but wasn't rushing to go anywhere.

Will I return? YES

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leaveittome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, July 2, 2013
Dear Guest

Thank you for your comments regarding your stay with us here at Western House Hotel. I am glad you found everything to be first class, our food and service the same.
Thank you again for your comments and I hope we have the pleasure of you staying with us again.

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wsussex
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

We attended a wedding at the Western House Hotel, the staff were friendly, the food was excellent and the service was attended outside, obviously the bits for the wedding ie flowers and table decor, and decorations were done by the family not the hotel but they were very helpful with anything that was needed.
Our room had dressing gowns, slippers, sweets, and biscuits, the shower was powerful and the decor was good condition.
The wedding was hired out just to the wedding party so I got no other impression of guests at the hotel. You can order your food to your room, which we did not but alot of people did and recommended it.

Room Tip: All rooms looked good.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank norahsWsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Dear Guest

Thank you for your comments and we hope you return to stay with us again.

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton , East Sussex
Level Contributor
107 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

Went to a wedding in June, and I have to say a lovely hotel. We had a room in the courtyard, very clean, spacious room , lovely comfortable bed, and great bathroom. The grounds of the hotel are immaculate, the bar area and service very good.

The service throughout the wedding was first class, food exceptional, and I would certainly stay here again.

Plenty of free parking and free wifi

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rhodesiabill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WesternHouse014, General Manager at Western House Hotel, responded to this review, June 27, 2013
Dear Guest . Thank you for your kind comments.
I hope you come and stay with us again.

Kind regards
Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Western House Hotel

Property: Western House Hotel
Address: Western House 66 Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Ayr
#4 Business Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range (Based on Average Rates): $
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance. ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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