The staff is excellent and very accommodating to our unique requests over the past few days. The room is nice, but since this is my first visit to the UK, I can only compare to North American standards and in that regard, it's a bit...different, but my co-workers have said this is the UK way, and in every regard, this place is at or above local standard.
Beautiful hotel, great location that let us walk to everything essential around town, and the restaurant puts out a nice spread. I checked out a few other comments and the experiences seem to vary depending which room you end up with. I had an excellent room, but it would have been nice to have a proper window that could open. Others in the group had nicer rooms but the internet didn't reach their area or they had trouble with their TVs.
Management was always attentive to concerns and worked to correct problems when able. I can't say enough about the staff here; we aren't normally treated to exceptional service in North America outside expensive luxury hotels. I also appreciate that you loan out power adapters, we all forgot ours!
Things that can be improved: Modern LCD TV's in each room. Ensure internet coverage across the entire property. A colleague mentioned the fitness centre could use some attention.More