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“Huge Room For Improvement”
Review of McArthurs Bar - CLOSED

McArthurs Bar
Cuisines: Scottish
Dining options: Late Night
Restaurant details
Dining options: Late Night
Ayrshire
Level 3 Contributor
19 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Huge Room For Improvement”
Reviewed July 13, 2013

The West of the Moon - a bar / restaurant directly next to this establishment - appeared to be very busy. By contrast, McArthurs Bar was empty. As I had not eaten in McArthurs before, my friend and I decided to give the place the benefit of the doubt and order some drinks and a meal there.

The lack of customers should have been a warning sign - on entering the building a member of staff approached us with a complacent, unenthusiastic attitude. Rather than directing us to a table, he advised that we pick one (and there were plenty to choose from!). When we sat down at a table, we found it had several wet stains on the surface. There was also heavy rock music blaring loudly from the speakers (clearly a staff member's music preference rather than something for customers).

Initially we ordered drinks which were two ciders with a drop of black current diluting juice. These drinks appeared to take forever to arrive and when they did we found they had far too much diluting juice in them. The waitress, young and seemingly new, did not write down our food order and had to approach us several times for us to repeat our orders as she kept forgetting..

I can't fault the food itself - it was lovely and filling. However, the staff appeared more concerned in their social affairs than providing decent customer service. For the majority of our two hour stay, staff members were sat in the public seating area laughing and giggling with one-another while holding their mobile phones. Later on, the same members of staff could be heard 'fooling around' in the adjoining room to the bar / restaurant and our area was regularly left unattended. It was no surprise that many of the customers who ventured into McArthurs in the hope of ordering a meal left after a few minutes of examining their surroundings.

It comes as no surprise to me that this place ranks as the 10th worst pub / restaurant in Ayr on TripAdvisor. I have heard from other reviewers that the place has had a recent refurbishment but this means nothing if the customer does not feel valued, or is treated with respect by staff.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Barco84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

39 reviews from our community

Visitor rating
    11
    4
    3
    7
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Room for improvement”
Reviewed July 13, 2013 via mobile

Went in for meal staff were nice but most of time spent sitting at bar on phones,never once came up and asked if we needed anything or if everything was alright. Food we have no complaints about it was lovely but there is major improvements needed for this place to keep people's custom. We did witness people coming in looking around then leaving as there is no atmosphere about the place what so ever. Customers are not welcomed when they come in the door,the tables are dirty,empty glasses sat at bat whilst 4 members of staff stood chatting,laughing and really not catering for the customers

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank kat-alfie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
“Brilliant, Mine & My Partners Fav Place To Eat, Never Disappointed”
Reviewed June 11, 2013 via mobile

This is a great place, decor has been done recently so its really modern an nice, toilets are clean, the staff are really really nice and very helpful, and the food is AMAZING, Tai curry, steakpie and creamy garlic mushrooms wow very good and the price is a great value for money and have no complaints go here quite regular and always walk away happy, dont listen to old negative reviews this is June 2013 so it had changed alot!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank StephY491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellshill
Level 4 Contributor
36 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Horrible pub in Ayr”
Reviewed May 25, 2013

Went here last week for a drink, last here years ago, this pub has seriously gone downhill since last time. Floor was sticky, we didnt order food. Hardly anyone in. Staff nice but looked totally fed up being there. A crowd of loud people shouting over and making a nuisance of themselves. I went to toilet, next minute 2 people clearly drunk or high went into ine of the ladies cubicles, Class!!!!! Will not return.

Visited May 2013
Helpful?
1 Thank Marie1401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“how wonderful”
Reviewed May 9, 2013

had a lovely lunch with my friends and little girls huge menu excellent prices . Food arrived in super speed time can tell so fresh, didnt dissapoint on kids meals either and only costing £2 well worth a visit for the food alone

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank amylea8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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