The West of the Moon - a bar / restaurant directly next to this establishment - appeared to be very busy. By contrast, McArthurs Bar was empty. As I had not eaten in McArthurs before, my friend and I decided to give the place the benefit of the doubt and order some drinks and a meal there.
The lack of customers should have been a warning sign - on entering the building a member of staff approached us with a complacent, unenthusiastic attitude. Rather than directing us to a table, he advised that we pick one (and there were plenty to choose from!). When we sat down at a table, we found it had several wet stains on the surface. There was also heavy rock music blaring loudly from the speakers (clearly a staff member's music preference rather than something for customers).
Initially we ordered drinks which were two ciders with a drop of black current diluting juice. These drinks appeared to take forever to arrive and when they did we found they had far too much diluting juice in them. The waitress, young and seemingly new, did not write down our food order and had to approach us several times for us to repeat our orders as she kept forgetting..
I can't fault the food itself - it was lovely and filling. However, the staff appeared more concerned in their social affairs than providing decent customer service. For the majority of our two hour stay, staff members were sat in the public seating area laughing and giggling with one-another while holding their mobile phones. Later on, the same members of staff could be heard 'fooling around' in the adjoining room to the bar / restaurant and our area was regularly left unattended. It was no surprise that many of the customers who ventured into McArthurs in the hope of ordering a meal left after a few minutes of examining their surroundings.
It comes as no surprise to me that this place ranks as the 10th worst pub / restaurant in Ayr on TripAdvisor. I have heard from other reviewers that the place has had a recent refurbishment but this means nothing if the customer does not feel valued, or is treated with respect by staff.
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