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“This is how a restaurant should be run”

hotel kylestrome bar and grill restaurant
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Ranked #17 of 193 Restaurants in Ayr
Certificate of Excellence
Price range: $11 - $46
Cuisines: Seafood, Steakhouse, British
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed April 20, 2014

Although this is a very busy restaurant you would not realise it. All of the staff carry out there work extremely professionally with the minimum of fuss. Add to this a terrific menu and you have a very fine restaurant.

2  Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (269)
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150 - 154 of 269 reviews

Reviewed April 5, 2014

This is the 3rd time I have been at the Kylestrome and there is one consistent thing- the service is horrible! I was part of a large group and we had one waitress who verged on arrogant for 25 people. It took over 2 hours for us to get our main courses and that was on a limited menu! When the wait was commented on to her at the end of the evening she said she thought "it had been pretty efficient!" the staff asked for feedback but any negative feedback was met with arrogance, aggression and denial. At times we went to get drinks and the staff chatting at the bar would keep us waiting for some time to complete their non work related conversation. The food is good but definitely not worth putting up with the unpleasantness of the staff for it. No attempt was made to apologise for the problems at the end of the evening- in fact they denied there were any issues. Totally dissatisfied customers.

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4  Thank Astonishd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Celebrated my parents' 61st wedding anniversary last Saturday with family dinner at Kylestrome. It was delightful. Our waitress (may be the owner) was attentive, helpful and very patient, even putting up with my
Dad 's jokes. Made the evening memorable. And the food was as delicious as always. The decor is tasteful and modern and one of the things that makes this restaurant so enjoyable is the generous space between tables. Makes for a very relaxed atmosphere.

1  Thank Pat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

my wife and I have been going to the kylestrom since before they won the hotplate of the year award, stopped going for a couple of months because of holidays and moving house, have been back twice in the last month and were made very welcome by Yvonne and her staff as if we were old friends, service is excellent and food as good as ever, feel at home here and our all time favourite restaurant, we have also taken family and friends there and looking forward to our next visit.
Ian Paterson

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Thank Ianp46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2014

I have now eaten lunch here twice over the last month and have found the Kylestrome to be excellent. Food is superb. Service is quick and polite and prices are also reasonable.

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1  Thank stevieg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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