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“Very hit or miss!”

Vito's Italian Restaurant
Ranked #2 of 186 Restaurants in Ayr
Certificate of Excellence
Price range: $16 - $23
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Large groups, Romantic, Special occasions, Business meetings, Families with children
Dining options: Breakfast, Late Night, Dinner, Lunch, Delivery, Reservations
Dining style: Casual Dining
Transit: Ayr train station only 100metres away.
Ayr, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Very hit or miss!”
Reviewed March 6, 2014 via mobile

I used to love this place and it undoubtedly has the best tempura in town! Last visit was very disappointing though. My partner ordered haddock and chips and given the style (and prices) was rather shocked to receive chippy fish and chips from the take out next door! I ordered chicken prima which is my usual order, when the waitress brought it I told her there had been a mistake to which she replied "no, that's peppercorn sauce", when I told her that wasn't my order she apologised and brought it back within 2 minutes. Essentially the same piece of chicken had been transferred to a different plate with the correct sauce. It still tasted of peppercorn sauce. I then overheard the manager tell the chef that she was "f****** mortified" and he had never to do that again. Was a bit lost for words to be honest...

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Lemily10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vitos2009, Owner at Vito's Italian Restaurant, responded to this review, March 7, 2014
Dear Lemily10. Thank you for your review. Upon reading it, I immediately investigated the problems you have brought up. I have spoken to the front of house management team and also the entire kitchen brigade and no one has any recollection of such a complaint. Indeed, it is company policy to call back to customers within 3 minutes to check their meal is how they expected it to be. Also, whilst we do serve chicken in a pepper sauce, the chicken "prima" is not something we sell. This could easily be a simple mistake regarding the spelling so could you please e-mail us directly at info@vitosayr.co.uk with time and date of your visit so that I can investigate this further. As a family run restaurant, we take any criticism very seriously and strive to provide every customer with great food with great service. Indeed, as you noted, you have dined with us before and also rate our tempura as the best in town so I hope you will visit us again. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 reviews from our community

Visitor rating
    328
    122
    42
    10
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Troon, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great atmosphere, lovely food”
Reviewed February 24, 2014 via mobile

Been a couple of times, lovely little restaurant, warm welcoming staff and a great menu, would definitely recommend to friends

Helpful?
Thank Ellioteaglesham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
60 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great little Italian”
Reviewed February 22, 2014 via mobile

Friendly. Warm interior. Great food. Good service. Reasonable priced. Excellent specials. .
Nice wine menu..

Helpful?
Thank bullchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hadleigh, United Kingdom
Level Contributor
98 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“AN EXCELLENT ITALIAN”
Reviewed February 21, 2014

As a lover of all Italian foods, I visit this restaurant, every time I visit Ayr.

The location and service is very good.

The choice and quality is excellent.

Give Vito's a visit , you will not be disappointed.

Sunny Suffolk

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 8SHEDSSUNNYSUFFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good food at a reasonable price”
Reviewed February 19, 2014

Visited several times for lunch and dinner. Never been disappointed. Food, service and surroundings all first class. Great place to take the kids.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Poppet33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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