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“Fabulous experience”
Review of Fonab Castle Hotel

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Fonab Castle Hotel
Ranked #3 of 18 Hotels in Pitlochry
Certificate of Excellence
Manchester, United Kingdom
2 reviews
“Fabulous experience”
Reviewed January 30, 2014

What a stunning hotel with fabulous facilities. We couldn't have asked for more from our 'woodland' room.The little touches in the rooms make it feel very luxurious. The veiw is breathtaking.The food was delightful for both breakfast and tea, there was plenty of choice when it came to the food and drink menu's.we sampled several cocktails and whiskeys making our evening extra special. All the staff went out of their way to make our trip a real treat.The decor in the castle is stunning and we can not wait to return once the spa is open.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rochine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, Manager at Fonab Castle Hotel, responded to this review, February 5, 2014
Hello!!

Thank you for leaving a wonderful review. It's really great to see you enjoyed Fonab and all we have to offer. The team are great and will bend over backwards for anyone, so i am also pleased to see you appreciated that.

Spa will be ready for the end of June, hopefully, so we will maybe see you at the end of summer!!

Best regards,

Gary White
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Scotland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 26, 2014 via mobile

My wife and I have just returned from a 1 night stay at Fonab Castle and we will definitely be back!
The accommodation was fantastic, the views are stunning and the food was superb.
As well though, the staff were absolutely brilliant. My wife is 8 months pregnant and the staff couldn't have done more to make sure she had everything she needed. In particular the General Manager and the receptionist were brilliant, going out of their way to see to it that our stay was perfect!
Couldn't recommend this hotel more highly!

Stayed January 2014, traveled as a couple
Helpful?
Thank Doug1977_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, Manager at Fonab Castle Hotel, responded to this review, January 27, 2014
Good afternoon.

Thank you for the wonderful review. I am really pleased that we managed to accommodate your needs and managed to offer you the Penthouse. It's great that you enjoyed the service and room you received.

It was great to meet you both and we hope to see you again with your new wee arrival.

Best regards,

Gary White
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2014

Just returned from a fantastic one night stay at fonab, can't fault it at all. Service and staff were amazing, special thanks to mike who made us feel very at home, thank you for your tour, the hotel is gorgeous. Loved the attention to detail throughout the hotel, wonderful wallpaper! Fantastic view from our balcony of the loch and snow covered hills. Waiters/waitresses were wonderful. Loved breakfast, lovely to be served the continental side of breakfast to your table, rather than the usual buffets that lots of hotels offer, loved the caramelised grapefruit and husband loved the banana yogurt smoothie! And the cooked breakfast was perfect, crispy bacon, yum!!!! Looking forward to coming back again soon and looking forward to a wee candle on our dinner table wink wink nudge nudge. Chocolate fondant was to die for!! Big massive thanks to all the staff for making us feel very special and very relaxed.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GreenAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, Manager at Fonab Castle Hotel, responded to this review, January 27, 2014
Good afternoon!!

What a wonderful review - thank you so much. I am really pleased that you enjoyed you visit to Fonab and that we managed to make your stay perfect. I'm glad you managed to see all of the little things we do to make our hotel different to everyone else.

We look forward to welcoming you back in the near future.

Best regards,

Gary White
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 22, 2014

We travel to Pitlochry quite often but had never heard of Fonab Castle, we stumbled across it on the internet almost by accident but were tempted by the gorgeous photographs. The reality didn't disappoint and in fact, the setting is even more spectacular than the website implies.
Despite making a last minute booking, the staff were incredibly helpful and even managed to source an additional bed for our 5-yr-old.
Our suite was well appointed, the beds comfortable, and everything was clean and tidy.
The food was superb although there was one tiny hitch when the waiters forgot to come back for our dessert order. However, there had been an influx of diners and they were very apologetic. Overall the staff were friendly and professional.
We all loved our stay and would definitely visit again. In fact our child keeps asking if we can go back to the castle and I'm sure it won't be too long before we make another visit.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank xx8MaggieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, Manager at Fonab Castle Hotel, responded to this review, January 24, 2014
Good afternoon.

I would like to thank you for leaving a great review on our TripAdvisor page. It's great to read that you enjoyed your visit to Fonab and that we managed to look after you.

We look forward to your return with the wee one to the Castle.

Best regards,

Gary White
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 20, 2014 via mobile

Just our style of hotel and quality. Beautifully presented from hotel,rooms and facilities. Treated for a couple of nights for my birthday. From arrival to leaving had a great time. Beautiful walks close to hotel and at the hermitage at Dunkeld. Looking forward to a return visit when fully open with spa. Love the, mix of contemporary and traditional. Stayed in woodland suite and lovely spacious suite.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Fair96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, General Manager at Fonab Castle Hotel, responded to this review, January 22, 2014
Thank you for taking the time to share your thoughts and experiences on your recent stay at Fonab Castle Hotel.

We are delighted that you found it to be your style of establishment, Fonab Castle is unique in style and not an average run of the mill hotel experience.

We have already started to build our new Spa facilities and these will be of the same high standard as the hotel and this will only enhance all the amenities that we have to offer.

I totally agree that the walks round the hotel as well as the Hermitage, by Dunkeld are stunning - as we need to make sure that Molly, our fox terrier, is well walked and the walks around us are all experienced at first hand.

We all hope to welcome you back in the near future and maybe next time you can choose one of our other bedroom and suite types, though i do agree that the Woodland Suites are lovely.

kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 20, 2014

It's hard to be negative about this hotel, so much of it was amazing, but...

There was one receptionist, who was always grumpy, one porter who was simply amazing and would do anything and everything for us. Sometimes staff were difficult to find, I suspect that was due to the quite season to be honest.

The food was excellent, although at times you felt that form was taking over from function - i.e. crockery was nice but difficult to use!

Room was beautifully appointed and decorated, and yet missed such basic items as a mirror with power sockets for my wife to dry her hair / use hair straighteners or a toilet that looked amazing but was so uncomfortable to sit on. I especially liked the coffee expresso maker that they pointedly mention on their website, you are given two sachets (I'm sure more are available but come on...) and a cup that does fit on the stand! We asked for a DVD player, we wanted to chilax in the room catching up on NCIS, but they are, to quote them, "Not compatible with our TV's"! Top tip, don't lie with BS ;)

You really feel like nobody who works there has ever stayed there, our next hotel The Malmaison in Edinburgh, wasn't as well appointed or as well serviced but their suite simply worked better.

So much potential - so much to fix and get right - but it's only been open six months so give it time!

Would stay there again!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E1w00dB1ue5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, General Manager at Fonab Castle Hotel, responded to this review, January 22, 2014
Thank you for the review and for taking the time to share your thoughts on your recent stay at Fonab Castle Hotel.

I am sorry that you did not find some of our staff up to the level of service and friendliness that we expect and I thank you for bringing this to my attention.

We are delighted that you found our food to be excellent and the crockery (all Villeroy and Boch) may need a few tweaks so as to be more compatible with the dishes that are being served, we agree on this with you.

Our bedrooms and suites are always being complimented for the high level of amenities and the high standard of decor and to my knowledge all rooms have mirrors - both dressing table and full length and that electrical sockets are provided close by, as are high quality hair driers. we will certainly look into this fact from the room that you were in and rectify if this is not the case. We are also pleased you appreciated our Nespresso coffee makers and like all amenities in the bedroom if you had required more or a certain type provided, then all our guests need to do is ask and we will happily cede to your requests and have them provided.

The bedrooms are all thoroughly tested by the management as well as the owners and the services tried before and after they had been installed. I have to say that I am at a loss as to you finding our toilets uncomfortable, they are of a more round than oval shape but that does not detract from their purpose or form. Indeed our owner thinks they are the most comfortable 'thrones' to use.

The DVD that was supplied for you had only a scart connection - this older DVD player had been provided by one of the members of staff, as your request was a last minute affair. Our televisions have only a HDMI connection - hence the two were 'not compatible' Not BS but simple fact - best to have let us know of your requirements prior so that we could have made sure that everything was as you would have wanted. Alternatively you could have used the Smart technology of the television to have watched the NCIS online.

Thank you for taking the time to bring your thoughts to our attention, allowing us to continually evaluate what we have to offer. As you say, we have only been open 6 months and so it is difficult to compare us against other hotels that have been open and running for years. We all have to start somewhere.

We look forward to welcoming you back to Fonab Castle in the near future so you can see that we are continually improving and making sure that all our guests are looked after.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 19, 2014

Just back from a lovely weekend in Fonab Castle. It is one of the best hotels I have stayed in. From start to finish it was five star all the way. We had not even pulled up to the hotel and we were met at the car and relieved of our cases. Rooms are spotless and we were lucky to have a view over the river. Stunning. Breakfast was first class and was served fresh to your table. No buffet here, The quality of food was amazing and if I was going to be picky I would say the only thing I did not like was the sitting in rows. However, we thoroughly enjoyed ourselves and will definately be going back, A real wee gem.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sscottishlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FonabCastleHotel, General Manager at Fonab Castle Hotel, responded to this review, January 22, 2014
Thank you so much for taking the time to share your thoughts on your recent stay at Fonab Castle.

I am pleased to see that you were well looked after from the moment you arrived and that you enjoyed the lovely view of the river from your bedroom.

Again you mention our breakfast and appreciate the fact that everything is served to the table. originally we did do a buffet breakfast, but from the comments and ideas that we received from our guests we decided to change to a full service - this makes for a much better dining experience as well as ensuring that all food is freshly prepared to order.

We are all delighted that you thought Fonab Castle to be one of the best hoytels that you have stayed in and we certainly look forward to welcoming you back in the very near future.

Kind regards
Report response as inappropriate
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Additional Information about Fonab Castle Hotel

Property: Fonab Castle Hotel
Address: Foss Road, Pitlochry PH16 5ND, Scotland
Phone Number:
Location: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Pitlochry
#3 Luxury Hotel in Pitlochry
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fonab Castle Hotel 5*
Number of rooms: 26
Official Description (provided by the hotel):
Fonab Castle is a wonderful and historic building on the banks of Loch Faskally, by Pitlochry. It has been transformed by the Clark family into a fabulous and glamorous new 5 Star hotel. The hotel offers 26 bedrooms including 4 suites and a luxurious Penthouse suite (a number with loch views). The hotel brasserie and lounge provide outstanding vistas of the loch itself and Sandemans our fine dining restaurant is a tranquil setting for experiencing exquisite cuisine and fine wines. The Spa at Fonab is our brand new Spa offering a host of pampering and relaxation experiences. With Thermal Suite, Jacuzzi, swimming pool, treatment rooms and nail bar and pedicure. We look forward to welcoming you to a unique experience. ... more   less 
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Also Known As:
Fonab Castle Hotel Pitlochry, Scotland

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