We’ve visited Pitlochry annually for about the last 24 years to take in a couple of the season’s plays at the wonderful Pitlochry Festival Theatre. For many years we always stayed at Fisher’s, as the location suited us really well to leave the car in the car park and walk everywhere.
A few years ago we had the worst experience ever at the hotel, and vowed we’d never return. It was like Fawlty Towers only worse on that occasion....much worse. From then on, we booked up for Scotland’s Hotel instead. Then when we were in Pitlochry again last year we noticed changes were taking place at Fisher’s and received an email advising me of a change of management etc, etc, so for our August 2013 stay I decided I would book again, and give it another go. On this occasion, I booked directly with the hotel.
We arrived to check in on Friday, and the receptionist had no record of our booking, despite me having the ‘Reservation Confirmation’ email, and indeed the ‘Pre-Stay Reservation Reminder’ in my hand – both sent to me directly from Fisher’s Hotel themselves, not any third party. Despite this, we were quizzed for several minutes as to who we booked through, and I was beginning to get a bit narked, especially as at that point we’d no idea if the hotel was entirely full or not! Eventually, once the receptionist had had a glance at our paperwork, she deemed it must be right and set about assigning a room to us, but she was very keen to keep all my paperwork, and I was not happy at all to be left with nothing to prove our booking, so protested and she said she must keep one piece to photocopy, so I relented, but held on to the booking confirmation.
At this point we wondered if we’d made a big mistake in giving Fishers a second go. Anyway, we took the key given for Room 209 and headed up there in the tiny lift with all our luggage..... to find it was a tiny double bed, and not the twin room clearly booked on our reservation. Down we came again, and pointed out our booking was for a twin room. Not getting off to a very good start at all. Our key was exchanged for another to Room 66 and we were both offered a complimentary whisky or sherry! A welcome gesture, presumably after the check-in fiasco. Room 66 is on the ground floor at the back. We’ve stayed so many times, we know where all the rooms are. This was a smaller room, but perfectly fine in all ways for our needs.
As we went around the hotel we noticed many changes – larger areas for dining, change of areas for lounging around, and a much better feel to the place generally. We only eat breakfast, preferring to eat once at the theatre restaurant and once at a nearby Indian restaurant, but it was clear they were catering for large numbers – a good sign things were looking up, so long may it continue.
Breakfast is served in 3 different areas, so on the first morning we did find ourselves being shown to two different tables, as my husband waited at once section to be checked-in, while I wandered to another area, and another waiter was keen to seat me! The buffet style cold selections were not as vast as a hotel we’d just stayed two nights in near Peebles, but all the usual options were there, and the cooked breakfast was very good indeed. The waiting staff were all very pleasant at all times.
We were out and about all day both days, but popped back in and out, (which is why we love the location of the hotel), and a huge party of guest were enjoying a luncheon which smelled really good indeed. At night there did seem to have been some form of entertainment when we arrived back after our dinner out.
There is definitely a vast improvement here, and like some other reviewers, I’d urge people to give the hotel another go, if they had a bad experience in the past.
We shall certainly stay again, as it is so central, (many hotels in Pitlochry are surprisingly far out, especially for elderly people), and we’ve never had a problem getting our car into the adjacent car park. However, I would recommend you always take along your booking confirmation!
- Official Description (provided by the hotel):
- Fishers is an amazing unique propery set in the heart of the beautiful town of Pitlochry. This iconic building has recently undergone a major refurbishment and is once again a jewel in the crown ... more less
- Reservation Options:
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- Also Known As:
- Fishers Hotel Pitlochry
- Fisher's Hotel Pitlochry, Scotland