My partner and I recently took my mother (who has difficulty walking) to this hotel as she had always wanted to go to Pitlochry but and after having looked up The Atholl Palace Hotel I decided to book a 2 night stay for the 3 of us.
When we arrived all seemed well at check-in until we were told that the lift wasn't working, however the engineer was in attendance and sorting the problem. So we went up to our rooms via the stairs which took quite a lot of effort on my mothers part. We had booked dinner and when we made our way down we discovered the lift was once again our of order. Dinner was fine on both nights and I would like to mention that all the hotel staff were more than accomodating however they all seemed a bit embarrassed when the lift was mentioned.
I raised the matter with the duty manager who apologised profusely and offered to give s a reduction on our room rate. I think we maybe were able to use the lift on 2 occassions throughou our stay and this really put a dampener on our stay and made me and my mother both rather irritable and a a result ruined our stay in an otherwise beautiful hotel.
Now my question is why nothing has been done about the lift because we were led to believe from other guests and reviews that this has been an ongoing problem for the past 18 months yet the owners haven't done anything about it. I find it absolutely disgraceful that the problem hasn't been sorted and that the senior hotel management can be so flippant about the whole situation. I will not be going back to the Atholl Palace because of this and would rather stay at the Green Park or one of the many Guest Houses in Pitlochry!!!
- Official Description (provided by the hotel):
- The Scottish Highlands, wild and rugged, have a timeless romantic quality. At their very heart, where the River Tummel flows to the Tay, sits the historic small town of Pitlochry. The Atholl Palace Hotel, the epitome of Scottish Baronial splendour, stands overlooking wooded parkland grounds and the town to the surrounding hills. Originally opened as the Athole Hydropathic in Victorian times, the hotel retains many features of the traditional large country house, with bedroom facilities and standards which often exceed expectations and complement spacious, relaxing public areas.With 107 bedrooms, self-catering lodges, apartments and 10 function suites we can cater for your needs whether it is leisure or business purposes. ... more less
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- Also Known As:
- Atholl Palace Pitlochry
- Hotel Atholl Palace
- Atholl Palace Hotel Pitlochry, Scotland