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“Faulty Towers!!!”

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Scotland's Hotel & Leisure Club
Ranked #17 of 18 Hotels in Pitlochry
Reviewed February 20, 2010

Oh dear!! Desperately in need of an upgrade. Breakfast was worst I've had in along while and it wasn't even a buffet. Pool area was very small and pretty grubby showers were cold! No bath in the room and you had to run around in the shower to get wet And one warning if you're not very fond of lifts you'll hate theirs!! It was cheap and now I know why No bar menu and restuarant food very limited. Also when I checked out they tried to charge me for someone elses bar bill and when I pointed this out I didn't really get an apology. I won't be returning here and wish I'd taken more notice of the other reviews

  • Stayed: February 2010, traveled with family
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Thank jaguar58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMcCurg, General Manager at Scotland's Hotel & Leisure Club, responded to this reviewResponded April 8, 2010

First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,457 - 1,463 of 1,655 reviews

Reviewed February 18, 2010

We arrived in the evening to find that the hotel had overbooked. blamed the internet service and claimed a number of couples affected. We found out this wasn't the first time this has happened. An alternative hotel was sourced at the same star rating. However when we got there the room was sub-standard and we ended up doing our own investigations and found a lovely alternative hotel for the same price (Knockendarroch House hotel). Its poor practice to overbook , not contact us in advance to choose another venue ourselves, no compensation offered and a poor alternative accommodation found. On this basis wouldn't attempt to book here again.

  • Stayed: February 2010, traveled as a couple
    • Service
Thank MikeE19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMcCurg, General Manager at Scotland's Hotel & Leisure Club, responded to this reviewResponded April 8, 2010

First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2010

First time, we didn't get to stay in Hotel (August 2009), and after complaining we were given a complimentary visit, which we took in January 2010. Service in restaurant greatly lacking, except for one your Irish girl, who seemed to be on duty all day long. Without her, nobody was interested in whether you got served or not. She did her best to seat everyone for dinner on the Saturday evening, but there was a big backlog of diners who were not happy. She was going on holiday the day we left, so don't know what the service would be like after that. Rooms OK, but the corridors and doors need upgrading - big gaps under the room doors letting in noise when people return to their rooms late at night.

  • Stayed: January 2010, traveled with family
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Thank happytraveller04028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMcCurg, General Manager at Scotland's Hotel & Leisure Club, responded to this reviewResponded April 8, 2010

First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2010

The purpose of my visit was to have a relaxing spa weekend.The spa was closed. Could not eat in the restaurant on evening of arrival, fully booked. Bistro was also closed. Room very small, showerhead broken, tv reception awful. Meals served lukewarm. Acute staff shortage,even had to borrow staff from other hotels. The staff they did have were very nice even though they were run ragged. Not a good experience

  • Stayed: February 2010, traveled solo
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Thank shortbreakerfalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMcCurg, General Manager at Scotland's Hotel & Leisure Club, responded to this reviewResponded April 8, 2010

First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2010

we booked a 4 night stay from the 1st till the 4th feb . on arrival we booked in a went straight 4 dinner after a 9 hour drive . Had to wait twenty minutes to be served as no staff, but the food is lovely and fresh worth the wait. slept well all week cosy room only downside was shower didnt work !! lovely swimming pool and spa also had 2 treatments that were very good. gym is good but not big enough as only 5 pieces of equipment. staff were all young and very helpful but i felt sorry 4 them as only saw 4 memebers in the whole 5 days! very quiet location ideal hotel for the money paid .

  • Stayed: February 2010, traveled as a couple
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Thank rayofsunSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2010

Do not waste time booking this hotel, the rooms do not exist.
On two consecutive years we booked for the Enchated forest in October - both times we were bumped and sent to another hotel.
First year they gave us a voucher to stay for free, second year it was promised but did not materialise.
Nice hotel so we tried again for valentines weekend - availbility shown on all websites however having phoned the hotel (on 3 different days) we were told no rooms and the websites had not been updated.
Do they simply use our credit card booking as a bank and then tell us "sorry we've double booked"
Nice hotel but booking system TOTALLY UNRELIABLE

  • Stayed: October 2009, traveled as a couple
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Thank cjs63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2010

have a great short break room was lovely,spa and leisure great had dinner,bed and breakfast food was great.staff could not have been more helpfull will be back soon.have stayed in other hotels in area but will be back to scotlands without a doubt.

  • Stayed: February 2010, traveled as a couple
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Thank tomsonheights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertMcPhee, Hotel Manager at Scotland's Hotel & Leisure Club, responded to this reviewResponded February 5, 2010

Many thanks for your kind review. I am pleased to hear that you are very happy with the hotel. I look forward to welcoming you back to Scotland's in the near future. I will pass on your comments to the team.
Kind Regards
Sean Jones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scotland's Hotel & Leisure Club

Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland (Formerly Scotland's Hotel & Spa)
Phone Number:
Location: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range: $67 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Scotland's Hotel & Leisure Club 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Leisure Club Pitlochry

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