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“good deal” 3 of 5 bubbles
Review of Scotland's Hotel & Spa

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Moray
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“good deal”
3 of 5 bubbles Reviewed December 22, 2013

Just back from one night at Scotland's Hotel and its a pity Crerar don't invest some money in upgrading their hotels. We had a small room 103 and although it was fresh and clean, the Windows and bathroom would benefit from being replaced with new and generally the corridors to all the rooms need new carpets and perhaps fresh paint, pictures and soft lighting, flowers just something to lift the decor. That said we had a lovely evening meal, couldn't fault the food. Better than we had at Kingsmills Inverness the previous week. We were off to the theatre and Donald the manager very kindly drove us there as we were limited for time, it was raining and there was no chance of getting a,taxi. He collected us after the show too. The hotel had hired a band perhaps thinking guests would like music around the festive but unfortunately for whatever reason there were only a handful in the hall which is a real shame as the 3 piece band Head2head were excellent. Breakfast was very good also with plenty choice and quick pleasant service. Check out was slow but then if there is only one receptionist then she can only check out one group at a time but she had a lovely manner and was very apologetic. Would I stay again? Yes but would probably upgrade to a bigger room. All the staff work very hard and long hours and all were pleasant and helpful. The food was excellent and I would go here for a meal even if I wasn't staying over. I have rated it average purely on decor.

Room Tip: 103 very small. Showers but no bath
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Waldo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your stay with us, thank you for all your lovely comments and you were very welcome, the hotel is in need of wee upgrade I won't argue their. Thank you again for your kind comments.

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
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English first
Edinburgh, Scotland, United Kingdom
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed December 16, 2013

We travelled in a group aged from 30 to 80 years old. We all found the hotel excellent with super service. The rooms were clean and well set out and the hotel is well placed for walking everywhere.

The meals were very good quality and value for money. We even got a packed lunch for the trip home supplied by the hotel.

Staff can not do enought for you.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrina106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your stay with us, I'm glad you enjoyed your stay with us and thank you for your kind comments.

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 12, 2013 via mobile

Stayed for just one night in November- the hotel did the trick good wifi and pc use etc. Surprised that it calls it's self a spa though- there is a family pool with jacuzzi beside it and a sauna and steam room that look out into the pool... not relaxing at all!
Didn't eat in so can't comment on dinner but the cooked breakfast was good. The service was lacking slightly though- my toast was forgotten about since I didn't want tea or coffee?! That was the excuse anyway.

It also seemed at checkout that the girl on reception had had no training- felt a bit sorry for her when she needed to deal with a tricky customer infront of me!

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rebeccaE86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your stay with us, I've never had a problem relaxing in the pool their are chairs around poolside for guests to use. Sorry about my staff forgetting your toast. Thanks again for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
3 of 5 bubbles Reviewed December 10, 2013

Stayed for 2 nights. Got a great deal via Hotel Connexions. Expected the hotel to be a little tired looking in places based on previous reviews - and it was, but I had set my expectations accordingly so I couldn't grumble - might have if I was paying full prices though.
The breakfast was superb & really enjoyed the pool which was empty both times I went.
Need to sort the drink prices in McNabs bar - especially the Ossian Ale - I was charged £4.60 for a pint!! Now I know I can expect to pay a bit more in hotels, but this was the hotels public bar. The situation was proved to be even more ridiculous given that the same ale was £3.10 in the Fishers Hotel on the main street. £1.50 difference is OTT. I noted other beers/drinks had a sizable differential. No wonder we were the only two customers in McNabs and the Fishers Hotel bar had dozens of customers and a great atmosphere!

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NFIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your recent stay with us, sorry you felt our bar prices are on the high side the bar your comparing us to is the cheapest in town. Thanks for your comments.

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
4 reviews
2 of 5 bubbles Reviewed December 9, 2013

we arrived at the hotel on a Friday night, there was no staff in sight, after looking for somebody for about 15 mins, the receptionist came back, she was very apologetic, she was seeing a guest to their room. we checked in got all the details of the meal times,we were given the wrong time for breakfast, etc, including the attached bar, we got directions to our room. Got to the room, on first look seemed nice, my husband went to the toilet, the tile by the sink was so loose you could lift it up, the towel rail was bound up with electrical tape at the connection point but was still loose. We met the rest of our party and decided to try McNabs, we ordered the food, my steak salad turn out to be a steak sandwich, i accepted it as i was hungry, my sister-in-law ordered a mushroom, goats cheese and spinach salad, and was presented with mushroons on leafs that did not resemble spinach, she complained and was given the goats cheese, the "real chips" were frozen chips. overpriced bellow average service. we went out for the evening and came back later where we got some drinks from the hotel bar, they had run out of Jack Daniels, so the porter got another bottle, which was nice of him, the cost for 2 drinks £8.40. went to our beds i noticed there was a stain on the tartan throw on the bed and the curtains were also stained. Breakfast was pretty good, plenty to choose from. later that day we used the pool facilities, the changing room was untidy, shower floor was dirty and the laundry basket was overflowing, the attendant spent most of his time on his phone. enjoyed the facilities though.
Dinner that night, 3 of us had soup which was lovely, 1 had the crayfish and salmon which again was nice, the other 2 unfortunately order the caramalised onion tarte tanin with a sweet pepper coulis, this was actual a vol-au-vont filled with cold saute onions, again we complained the waiter came back and told us that the chef accepted that it wasn't right. the turkey was ok, the roast potatoes were covered in pepper, and no oatmeal stuffing. the chocolate brownie with almond ice-cream, the brownie was hard didn't have that chew to them, and the almond ice-cream was vanilla. i bought the same drink as the night before from the bar before we left for the evening £9.20 more expensive than the night before. breakfast the next day, we arrived at 9.20, the waitress said table for 4, even though there is six in our party, we declined and took a table for 2, we ordered our cooked breakfast sausage bacon and egg, and waited we had our coffee and toast the rest of our party arrived after 930 and other guests came in after us also, we noticed that everyone who arrived after us had their breakfast served before us, while my husband and i were discussing the length of time our breakfast was taking, the restaurant manager was clearing a table right next to us, she never acknowledge our conversation, we called a waiter over and 40 mins after we arrived we got a cold rasher of bacon, a lukewarm sausage and a rubber egg. All we heard from one paticular waiter during breakfast was apologies to other diners about other issues. Scotlands hotel, full of heart and soul, i couldn't find any.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank novice-hotel-guest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your stay with us, my apologies your stay with us was not as good as it should have been and I'm sure I had a talk with you at reception about all these points but again I do apologise that this marred your stay with us, thank you again for all your comments feedback in any form is always very helpful, thanks again for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pitlochry hotels

Linlithgow, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 8, 2013

I booked 5 double and a family room for a break to celebrate my birthday. All rooms were clean, spacious warm and comfortable. Rooms are a little dated in their decor but this could be said for the entire hotel. Please don't get me wrong this did not deflect from what turned out to be a great break. The staff were 1st class and the service with a smile added to our enjoyment. We has a table for 13 at dinner and everyone of us were served a delicious meal. Ample portions with nothing too much trouble. Breakfast proved the same. Though I did not use the pool myself feedback from those in our group who did found it to be very enjoyable. The hotel had put on entertainment in the form of a ceilidh band who soon got the dance floor full and gave us a nice relaxing evening. This hotel is slightly old fashioned in its appearance but it fits the setting and has staff with a can do attitude, we loved it.

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, January 16, 2014
Thank you for taking the time to review your stay with us, glad your party enjoyed their stay with us and my staff looked after you all so well. Thank you for your kind review

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed December 8, 2013 via mobile

Fabulous deal for a two night stay. Lovely big twin room. Excellent choices for dinner and breakfast. Enjoyed the use of steam room and pool, was a little disappointed that spa wasn't working during our stay. Very friendly staff and hotel centrally situated.

Stayed November 2013, traveled with family
Helpful?
Thank mmcf19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, December 21, 2013
Thank you for taking the time to review your stay with us, glad everything went well and that you enjoyed your break with us, my apologies about the Jacuzzi it had sprung a leak all good again thou now. Thanks again for your review

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Location: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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