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“Good hotel and friendly staff”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Newcastle, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good hotel and friendly staff”
3 of 5 bubbles Reviewed February 15, 2013

I can't say that the hotel was very good but it was better than average really. The room was clean and modern. Was in a great place for walking into the town as right in the middle just of the main street. The breakfast was nice we both has the french toast. The evening meal choice was disappointing, I would have paid the supplement and had something off the other menu however the supplement was way too much in my opinion....was almost the same as the full price cost. The staff were helpful and friendly however were run off their feet in the restaurant which mean we had been sat waiting a few times for service. However it's not the staffs fault as they were busy!
I was more that happy as i had got a deal on the hotel through groupon. However if i had paid full rate, with regards to the dinner option and service in the restaurant i would have been unhappy!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your recent stay with us, thank you for comments our menu's are now seasonal and we do try cater for all our guests dietary needs if not yes we do have our a la carte choices available but if their was nothing on the menu that takes your fancy by all means speak to us and I'm sure we could have organised something. The hotel has been very busy of late and we are employing more staff just takes time but I'm sure my staff looked after you during your stay with us. Thanks again for your review

Regards
Donald Macleod
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1,540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
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English first
Peterhead, United Kingdom
1 review
4 of 5 bubbles Reviewed February 13, 2013

Just had a great night at the hotel. The staff were friendly and helpful. The room was a little old looking compared to other places we have stayed but was really clean and comfortable. The meal at night was excellent, one of the best places we have eaten out at. Also while we were there the wife had a couple of spa treatments that were top quality. Would definately recommend!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments glad you had such a wonderful stay with us and will pass on all your lovely comments to all my staff

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

My girl bud and I had a lovely relaxing weekend here! Our rooms were expansive and comfortable!(Not in the actual hotel-so felt remote and special!) The food was lovely and we thank you from a vegetarian perspective -unusually there was a good choice for us veggies! But the staff were so kind and friendly(special mention to the dishy Dave-he looked after us!!) So THANK YOU! Recommended+++

Room Tip: Try and get the rooms across the road-Quiet and BIG!
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kroppness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your recent stay with us, thank you for your lovely comments and will certainly pass your thanks onto "Dishy Dave".Glad you enjoyed the rooms in our Bank House nice and spacious and peaceful. Thank you for your comments on our meals our new menus have something for everyones tastes. Thanks again for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Kilbride, United Kingdom
2 reviews
5 of 5 bubbles Reviewed February 11, 2013

We've just come back from a lovely weekend at the Scotland's hotel. We have stayed there before, but we were pleased to see that the rooms had been updated. As we had 2 little ones with us and we needed a cot we'd requested a family room. The room we were given was enormous, with a double and 2 single beds and a travel cot, but still had plenty of room for the kids to run about in. We were on a dinner bed and breakfast which was excellent value for money and the food was absolutely delicious.

The service in the restaurant was what really made our stay and prompted me to leave this review. The restaurant manager Thomas was absolutely fantastic. He was incredibly attentive and was great the children. On the first evening we'd tired out our little girls that much that they were falling asleep during our dinner, we asked if we would be able to take our desserts back to our room so we could put the children to bed, and despite the restaurant being extremely busy Thomas said we could place our order and he'd have it delivered to our room. It was personally delivered by Thomas a short while later and he'd even gently knocked the door so not to waken the sleeping children. We could not fault any part of the service we received during the weekend. The pool facility was kept clean and tidy and perfect for our families needs. I would've been interested in a spa treatment, however found them to be overpriced so didn't bother.

We are definitely wanting to return and will probably bring along the grandparents too. Definitely recommended.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lornalouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments and will pass your thanks onto Thomas and his team for his service and attention. Thanks again for you lovely review hope we'll see you again soon then

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed February 10, 2013

The hotel is in a perfect location in central Pitlochry with lots of car parking available. Our room was cleaned to a good standard and the decor pleasant however the bathroom was dated and being on the third floor the plumbing made some very peculiar noises and smells! Dinner on the first night was small but perfectly formed as was breakfast. Most Staff seemed to be friendly but the lack of training and customer service was obvious. Which is a shame as it lets what is a nice hotel down.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leon08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your stay with us at Scotland's, thank you for all your kind comments we are always training our staff to be better especially just now as the new season come's upon us and we have new faces in our team, the 3rd floor plumbing we have had a couple of problems but was all dealt with but will certainly get maintenance to check over again. Thanks agin for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lichfield
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

My husband and I stayed in this lovely Hotel for two nights last week. We would love to return for second visit. The room was large and comfortable with good facilities. The spa is excellent. We were made to feel very comfortable throughout our stay. The food here is delicious and nothing is too much trouble for the friendly staff. There are lovely views from the Hotel. Pitlochry is a beautiful town in a stunning area of Scotland. Thank you again to Donald and his excellent staff in making our stay so good.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, March 5, 2013
Thank you for taking the time to review your recent stay with us and thank you for all your lovely comments I will make sure I pass onto all my staff. Thanks again for your kind review

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

Booked through 5pm, 1 night, DBB for two, £80.
Arrived to a freezing cold room, when we complained, we were asked to switch rooms as the manager had went home with the key to turn the radiator on? This would have been fine except the room with the radiator on wasn't much warmer. On the whole the hotel wasn't very warm. This is most likely due to old windows that let in the cold and noise.
The food was very poor considering the standards throughout the rest of the hotel.
We overheard a few guests complaining with regards to the same issues as us. However, on the whole we enjoyed out stay and would return if there were a similar deal on as this seems a fair price. Had we been paying full price I would have had major complaints about the food.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lobbi_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, February 10, 2013
Thank you for taking the time to review your recent stay with us at Scotland's Hotel, my apologies that the food was not to your taste and that i had gone home with the boiler house keys.We did have an issue with our boiler and managed to get this sorted the next morning my apoloies if this caused any problems or discomfort. Thanks again for your review

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Location: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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