Husband and myself stayed for one night, mother's day present from our daughters. Very warm welcome at reception on arrival and receptionist was very informative about meal times, hotel facilities, etc. We used the leisure facilities before dinner and enjoyed, swim, steam room and hot tub. However, although our meal was excellent it was spoiled by another diner in a party of ten who continually swore loud enough to be heard by every other diner in the restaurant. Although the manager was present in the restaurant he did not address this issue.
After our meal we complained to the receptionist and she duly sent for the "manager" who came down from the restaurant but he did not approach us. When we finally approached the manager, I was astonished when he told us that as the person swearing was not being aggressive he didn't feel the need to address the issue. When I said the man had been using both the "f" word and the "c" word he replied that he hadn't heard the man using the "c" word. I then stated that he must think it was ok for the man to continually use the "f" word and he just shrugged his shoulders and said there was nothing he could have done.
I have stayed in many types of accommodation over the years and I have never been subjected to such language whilst dining. The Manager "Kyle" obviously needs some form of training on how to handle such situations.
Apart from this one incident we did have a lovely time and the hotel, food and facilities are very good.
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- Also Known As:
- Queens Hotel Perth
- Perth Best Western
- Best Western Perth
- Best Western Queens Hotel Perth, Scotland