Booked for the 1st of January for our new years dinner.
Showed up and was told despite having three confirming phone calls about our booking that they were not open.
Mrs Conway the owner then told us we were in fact not booked in and had been booked in for the previous day despite having confirmed our booking three times on the phone and once through email.
When we asked what could be done about it and telling her we now had no where else to go she simply said "I don't know, we aren't open."
Then briefly dismissed us before locking the door behind my family. Whilst leaving we noticed Mrs Conway and her family watching us as they ate their new years dinner in the restraunt.
This left my grandmother visibly upset and grandfather worrying we would be eating fish and chips.
Thankfully after trying the Gailes hotel and being told they were full, the owners then went above the call of duty and exceeded all expectations by calling three of their other establishments and booking us a table at Old Loans Inn who had a cancellation. I highly recommend any Simpsinns establishment.
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