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“Good hotel, very friendly staff” 4 of 5 bubbles
Review of Hallmark Hotel Irvine

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Hallmark Hotel Irvine
Ranked #2 of 5 Hotels in Irvine
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good hotel, very friendly staff”
4 of 5 bubbles Reviewed May 30, 2011

Hotel was well situated, well signed and easily accessible from the motorway. Rooms were clean, of average size, with a large, comfortable bed. Some noise was audible from neighbours. Staff were all extremely friendly and welcoming, with excellent service, and went out of their way to help with luggage storage. Food at the hotel restaurant was varied and reasonably priced.

Room Tip: Use online booking.
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  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Annatrip017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, July 23, 2011
Dear Guest,

Thank you for your positive review of the hotel. I am delighted that the team’s attitude is one of your memories of the hotel. They really do try and make everyone stay memorable.
I hope that we have the chance to welcome you back in the future.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
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English first
musselburgh
1 review
5 of 5 bubbles Reviewed May 30, 2011

The hotel had everything we hoped for and more.

A wonderful romantic atmosphere, great food, a fantastic luxurious room and a breakfast that was outstanding.

The best part of our visit was that we really felt special. The staff, in particular Paul, the manager was very welcoming.

Our room was lovely with everything we needed to hand.

We cant wait to return in the near future.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank weelainey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, July 23, 2011
Dear Guest

We are delighted that you had such a perfect stay at the hotel. I will be sure to pass your comments to all the team especially Paul the Hotel’s Operation Manager.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 30, 2011

We had a fantastic stay!
The hotel was easy to find (which when you have two young children is important) and is located in quiet surroundings.

The hotel felt very personal and homely. The staff were all very helpful and professional. We were all made to feel very welcome.

The main reception area was impressive but the Piano player performing beautifully near the lounge section gave a luxourious atmosphere that we all really enjoyed.

The room was very spacious, clean and well decorated and had everything you needed (hairdryer, ironing equipment and tea and coffee making facilities) The shower was fantastic!

The breakfast was a self service buffet and again catered for most dietary requirements, full Scottish, cereal, continental, breads (which when you have two fussy children is a Godsend)

We all really enjoyed our stay, the only negative was that were were only there for one night.

We will definitely be going there again. (Maybe without the kids)

  • Stayed May 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nath1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, July 23, 2011
Dear Guest,

Many thanks for taking the time to post your comments on Trip Advisor. We are delighted that you and your family enjoyed the break and we look forward to welcoming you back in the future.
Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed May 1, 2011

We arrived on the Sunday having been advised on the Saturday we would be able to check in at 12 noon but our room was not ready for us.

When we eventually checked in the fan in our room was broke and it was very stuffy. There were no windows and our room was next to an abandoned indoor swimming room that just looked like a warehouse.

The staff were friendly but we we were not satisfied with the room temperature and the fact the swimming pool was out of bounds and hadnt been noted on their website.

Stayed April 2011, traveled as a couple
Helpful?
Thank GaryChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, May 13, 2011
Dear Guest,

Thank you for your comments in relation to your recent stay at the hotel. I would like to highlight however that you had requested an early check in which we were only able to accommodate in a poolside room. We did however offer to move your room when we had an alternative room ready later in the morning which you declined.
You are quite correct in that the children’s lagoon pool is closed however we have changed this over three years ago on all official websites that are controlled by Menzies Hotels, however please be assured that should you be able to highlight the website where this is still live than I will certainly organise that this is changed. Please accept my apologies for any inconvenience this has caused.
Once again thank you for your feedback and should you ever have an accommodation requirement in Ayrshire again please do not hesitate to contact me directly to make your reservation, so that I can ensure everything is to your satisfaction.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalkeith, United Kingdom
2 reviews
4 of 5 bubbles Reviewed April 12, 2011

Staff Excellent,Food Excellent,Value For Money Excellent.The only negatives were toilets in foyer outdated.Went to Irvine town centre for a drink and thought I was at the ok coral.Keep up the good work and high standards.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GORGIEGREENS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, May 13, 2011
Dear Guest,

Thank you for your comments, I am delighted that you thought the food and service was to an excellent standard.
Once again thank you for your comments and we look forward to welcoming you back.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 5, 2011

I stayed at Menzies Irvine for 4 nights on a business trip. The hotel was great value for money, and the stay was better than I expected. On arrival I was made very welcome by the receptionist who was more than happy to help. My first impression of the hotel was how spacious it all was. I'm not sure how it was a 4 star rating though as I felt the facilities were lacking, with only a bar for entertainment in the evening. I would expect a 4 star to have a swimming pool or gym. Having said that, I can't complain about any aspect of my stay. The food was to a high standard at breakfast and dinner, and I slept very well in the large and comfortable bed. I think the service provided by the hotel staff was very good, in particular the receptionist on duty in the evenings. She went out of her way to sort out restaurant bookings, advise on where to eat, and many times provided (very good!) directions to places in the local area! Nothing was too much trouble for her, something that unfortunately is not so common. It was also nice to be greeted by a friendly smile on return to the hotel. If returning to Irvine I would definitely stay here again.

  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LenBewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, May 13, 2011
Dear Guest,

Thank you for taking the time to post your comments on your recent stay at the hotel. I will be sure to pass your thoughts onto all the team, who all try hard to make it a home from home for any of our guests.
Once again thank you for your comments and I look forward to welcoming you back at some stage in the future.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
teesside, uk
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 5, 2011

Stayed here many times for business in the area over the last six months and will continue to do so.

Large rooms, clean, reception quick and efficient and also the food in both the bar and restaraunt of good quality. Staff are attentive and friendly.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ofthenorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrvineManager, General Manager at Hallmark Hotel Irvine, responded to this review, May 13, 2011
Dear Guest,

It is always pleasing to hear that we are getting things right and we look forward to welcoming you back in the future.

Kind Regards

Tuathal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Irvine

Property: Hallmark Hotel Irvine
Address: 46 Annick Road, Irvine KA11 4LD, Scotland (Formerly Menzies Irvine)
Location: United Kingdom > Scotland > Ayrshire > North Ayrshire > Irvine
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Irvine
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Irvine 4*
Number of rooms: 128
Official Description (provided by the hotel):
Located just outside Irvine, Ayrshire, one of Scotland's most beautiful areas, and only seven miles from Prestwick Airport, Hallmark Hotel Irvine is perfectly placed for both business and leisure. Facilities: Hallmark Irvine offers a wide selection of facilities from 128 en-suite bedrooms including family rooms, a contemporary Brasserie restaurant, relaxing lounge bar and a 9 hole junior golf course. Whether you are wanting to explore the beautiful Ayrshire countryside or simply have a relaxing weekend break, the Hallmark Irvine is the ideal choice. ... more   less 
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Also Known As:
Menzies Irvine Hotel Irvine
Menzies Hotel Irvine
Irvine Menzies Hotel
Hallmark Hotel Irvine Scotland

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