Unfortunately we didn't manage to stay here because there was a problem with our booking. We had booked a deal with Superbreaks but the hotel hadn't received our booking and was completely full when we arrived. They checked for no-shows to their other rooms but they had absolutely nothing left. We arrived after 6pm complete with puppy and had arranged to meet my 85 year old mother for dinner in the hotel at 6.45pm. The hotel could quite easily have said that as we had booked with Superbreaks it was our problem and we should sort it out with them but quite the opposite. They did everything they could to make us and the puppy comfortable while they phoned around Elgin and organised another hotel. They also sorted out payment with the other hotel. You get so used to terrible service that you just accept it these days. What a lovely surprise to find a hotel with staff that go the extra mile to help you, even though it's not their problem. 10/10 to the Eight acres staff. We weren't able to stay this time, but we will book direct with the hotel next time and won't go anywhere else in Elgin.
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- Also Known As:
- Eight Acres Hotel And Leisure Club
- 8 Acres Hotel & Leisure Club
- Crerar Eight Acres Hotel Leisure
- Eight Acres Hotel & Leisure Club Elgin, Moray