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“Hen weekend”

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Eight Acres Hotel & Leisure Club
Ranked #4 of 7 Hotels in Elgin
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hen weekend”
Reviewed May 12, 2014 via mobile

Stayed here for a hen weekend with the girls had spa treatments and swim, couldn't fault anything apart from the stairs no lifts for luggage, or for my mum who has breathing difficulties and was Knackered by the time she got up or down them, rooms are lovely and beds comfy we had a family suite of four beds very spacious and had a sofa bed too, the food was amazing we had 6 course taster each night stay cannot fault at all, the staff were ok but need training how to clear the tables at the restaurant and bar staff very slow and watch your bills got over charged by £15 for drink we didn't even have, good stay and would come back

Stayed May 2014, traveled with friends
Helpful?
Thank carie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, May 13, 2014
Many thanks for your review, we are pleased you enjoyed your hen break at the hotel. Please accept our apologies for any errors incurred, we will discuss with our staff and ensure the necessary training is in place. We look forward to welcoming you back to the hotel.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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794 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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Anstruther, United Kingdom
Level 4 Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 9, 2014

Perhaps one day we will learn to love minimalist 60s/70s architecture but it hasn't yet arrived for us. This hotel is very much of its age and style. The rooms are perfectly adequate but showing their age - the shower is over the bath, for example, making access awkward if you have any sort of disability. Access to the first floor is only by stairs. Even the decor is middle of the road and bland.The same goes for the restaurant - again adequate but unexciting. The seating arrangements can be awkward for those ending up on the benches -- a tight squeeze. Each breakfast time we had to remind the staff that the fruit and certain cereals had run out. The staff are all friendly and helpful but there is a need for someone to have a supervisory role. If you want somewhere innovative and with that something special, then this is not for you but if you are happy with, well, 'middle of the road' all round, then it's fine.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RMSAlba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, May 10, 2014
Thank you for taking the time to review your stay with us. We have taken your comments on board and discussed with our teams here.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
1,075 reviews
198 hotel reviews
common_n_hotel_reviews_1bd8 530 helpful votes
Reviewed May 8, 2014

I was part of a large coach tour group and the hotel was just fine for our 3 night stay.
At first we could not open the room window, then a pole appeared and we could.
The bath was fast to fill and comfortable,electric towel rail good, however hot water appeared limited each evening.
The restaurant and sitting areas are comfortable. However bar service was poor and several beer pumps dry.Breakfasts were fine with fresh fruit available.Though the young servers sometimes work in mysterious ways.
I did not visit the pool/health club.
Although the exterior is dull the stay was comfortable.

Room Tip: Single rooms were described as "cell" like.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank f2s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, May 10, 2014
Many thanks for your review, we had an enjoyable weekend serving your party and its good to see that you enjoyed your time. We hope to welcome you all back.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2014

We visited the eight acres as a group of four for their "girls night in" package as a mini hen do. Upon arrival nobody seemed to know what it was we had booked (supposed to be a spa package with champagne and 7 course taster menu meal, with one night's stay for around £100 each) and we were told that these packages were new so nobody had told the staff about them. We had to show staff at reception the package as we'd booked it on our phones.

The spa treatments were great (once it had been established what we were getting for the package we had booked) and we had access to the pool, jacuzzi and sauna. The girl who did our massages was lovely, professional and attentive and we were all given big clean fluffy robes and slippers to wear. After the spa we headed up to our room for a few drinks before dinner. The rooms were nicely decorated with clean bathrooms, however the windows in both our rooms had damp and a little mould from condensation and could have used updating.

When we went down to the dining room we had to remind staff that our package had included dinner, and when asked about drinks we had to again remind staff that our package had included champagne, one bottle per couple. This received a couple of raised eyebrows but they obliged and brought one bottle of chilled Prosecco to our table. Nothing says special weekend away than being made to feel like your trying to scam them out of something you've paid for.

The food was excellent and really could not be faulted. We had thought that with a taster menu portions would be quite small but we were all fit to burst by the end. Everything was cooked to perfection and arrived promptly and piping hot. The meal was let down however, by the lack of professionalism from staff. There appeared to only be one member of staff who knew what they were doing, and everything seemed to be falling on that one person to pick up the slack. There was also a table of loud arrogant guys sat opposite us who felt the need to constantly flex, eye us up and make crude comments, not what you want during a sophisticated girly meal.

After the meal we went to the reception to ask if we were able to get the second bottle of bubbly promised in our package, as it was one bottle per couple and there were four of us. There was nobody at the reception but there was a phone there with a note saying to call this number for a member of staff. We tried the number 4 times and each time it just rang out. We could hear the phone ringing throughout the building but nobody answered or came to the reception. We went to the bar and the girl working the bar was one of the waitresses who had served us in the main dining area earlier. She was very helpful and attentive, but we had to again show the package we'd booked on our phones before we were able to get the bottle of bubbly. She was very apologetic and seemed to be the only one there who knew what was going on. She went out of her way to get us an ice bucket and glasses as the bar had ran out. After seeing her run around after everyone in the main dining area she was now the only person working on a busy bar and we later saw her manning the reception desk. The girl deserves a medal.

Upon checking out the following morning, the receptionist handed us our bill and it was less than half of what we had expected to pay. At first we were keen to get a bargain and were happy with that, but out consciences got the best of us and we pointed out that it should have been double that as we had received spa treatments and a meal. The receptionist then had to get a manager to change the bill and to make up the difference. I had to correct her calculations twice, even though she had all the details in front of her and a calculator.

We paid the difference and once we had all left we all agreed that for the service we received we should have just paid the initial cheaper bill and left without saying anything. What could have been a great girly weekend was severely let down by a lack of competent staff. It was very clear that the only good member of staff was very overwhelmed by her work load and a lack of support, as at times it seemed to just be her around. I wish I'd taken note of her name as she deserves a pay rise.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LogiMarshal9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, May 10, 2014
Many thanks for reviewing your stay with us. We are disappointed by your comments on our staff, this is rarely an issue at the hotel, and our apologies once again for any confusion with regards to your package inclusions.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Scotland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 3, 2014

Stayed a couple of times for one night on business. Always receive a friendly warm welcome from the staff on duty who are always happy and willing to help. Had dinner and breakfast in the Darroch Restaurent, both of which were lovely. It's always a nice touch to have the cooked items served to you, rather than helpful yourself from a buffet. Dinner is particulary good.

The Rooms are fine, but nothing special. They are all different shapes and sizes. The bathrooms are very tired and old fashioned looking. Some rooms only have a shower and no bath, but you only find out when you get to your room if you have been lucky or not. Free Wi-fi in all the rooms and public areas which I've always found fairly fast. A welcome plus in my book!

A (somewhat) tired looking bar area which could do with brightening up, but a good selection of drinks, particularly whiskey and draft beers.

Average rooms but overall made better by the staff. Room rates are quite varible - it's sometimes excellent value, sometimes far less so. Good location just a couple of minutes drive from the centre of town.

Stayed April 2014, traveled on business
Helpful?
Thank DMM_INV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, May 5, 2014
Many thanks for reviewing your stay with us, we are pleased you enjoyed your time at the hotel. We have passed your comments on to our head office as any plans for refurbishment are dealt with by them, we thank you for your comments and look forward to seeing you again soon.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2014

We were looking forward to two nights of relaxation and good food and drinks. The first night in the restaurant was disappointing, poor service and indifferent food so we ate out the following night. I have to say that breakfast was excellent and the location of the hotel is very convenient. I do however agree that some of he staff could to with additional customer training.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grant G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, April 25, 2014
Many thanks for your review, we listen to all the comments made by our guests and use them to improve our service and products where possible. I will discuss yours with our team.
Thank you once again.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lossiemouth, United Kingdom
Level 4 Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 20, 2014

We ate at Eight Acres 3 times while family were staying at the hotel. We had evening meals in the lounge and restaurant and afternoon tea. The food was good. In the lounge meals were good value but the selection was mostly sandwiches and paninis. Service was ok. In the restaurant, the food was good and the service of a much higher standard but the prices were much higher. Afternoon tea was very tasty and good value but the service could have been better. We had to ask for milk and plates. I would eat there again but won't be rushing back

Stayed April 2014, traveled with family
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, April 21, 2014
Thank you for reviewing your meals here with us. We will of course take your comments on board and use these as ways to improve. We look forward to seeing you again.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eight Acres Hotel & Leisure Club

Property: Eight Acres Hotel & Leisure Club
Address: Morriston Road | Morayshire, Elgin IV30 6UL, Scotland
Location: United Kingdom > Scotland > Moray > Elgin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eight Acres Hotel & Leisure Club 3*
Number of rooms: 53
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Also Known As:
Eight Acres Hotel And Leisure Club
8 Acres Hotel & Leisure Club
Crerar Eight Acres Hotel Leisure
Eight Acres Hotel & Leisure Club Elgin, Moray

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