We booked a 2 bedroom caravan and arrived on Friday for a 3 night break. On arrival into the caravan, the smell inside was pretty bad! We started looking around and straight away noticed there was dried in food, jam and crumbs on the kitchen worktops. We checked the bathroom and much to our horror we were greeted with a urine stained toilet seat and pubic hairs underneath the seat. We then checked the bedrooms and found the bedding was covered in what looked like dog hairs (this was supposed to be a pet free caravan) We went straight to reception to complain and the girl we spoke to couldn't have been nicer and got a cleaner to go and sort out the complaints we had. We were told after an hour they had sorted it so we went back and they had cleaned the areas of concern. By this time we were just grateful to be finally starting our holiday but on closer inspection the floors were absolutely filthy and the walls were covered in stains which appeared to be years old. The carpets and sofas were covered in dog hairs and some of the window screens were torn. We were so disgusted we went to the local Sainsburys and bought cleaning materials and even our own bowls, plates, cups and cutlery as we just didn't want to look at was was supplied in the caravan and felt it would have been dirty anyway. We went to the on site restaurant where the service was very slow and the waitress made you feel quite unwelcome. For the next 2 days we left the caravan first thing in the morning and didn't return until evening as we felt so uncomfortable there, this was tiring due to not getting much sleep thanks to the loud mouth drunks wondering about the park at all hours and the fact that you could feel every spring in the matress. In an attempt to keep the caravan tidy we decided to use the vacum cleaner provided in the cupboard to vacum up some crumbs, we had it on for 1 minute and had to switch it off due to the rancid smell coming from it. it's safe to say we won't be back and has put us off caravan holidays for life. What a disgrace and rip off!
- Official Description (provided by the hotel):
- It's Beach O'Clock...Any time is beach time for our holiday guests at Nairn Lochloy, where you can step straight off the park, bare-footed, and onto golden sands. You'll find us nestled between the dunes, a pretty marina and a championship golf course (one of two!). So you might want to bring your clubs, along with your beach balls, buckets and spades. And don't forget your hiking boots - the glorious Highlands are waiting to be explored!* Step straight onto the Nairn East Beach * See the resident Moray Firth Dolphins * Invigorating walks along the Dava Way * Just 15 miles from the City of Inverness * Entertainment and Swimming Pool on park. ... more less
- Also Known As:
- Parkdean - Nairn Lochloy Holiday Park Scotland