Stayed in this establishment supposedly for 5 nights, arrived on Saturday 10/07/10 after speaking to a barmaid we met with her friend out on the street. She was extremely helpful and recommended the place. Spoke with James in the property who was also extremely helpful and he showed us our room and contacted the boss (Andy) to get us a discount, which was really decent of him. Having been drowned in the pouring rain outside and turned down by loads of B&B's due to no Vacancies, we accepted the room at "face value" and moved our luggage in. I was a little shocked to hear from James that the bill had to be paid up front, which i found to be a bit odd but i obliged due to extreme fatigue. Wrote out a cheque for the whole stay, to a total of £300 for 5 nights in a twin room for me and my 13yr old son. Didnt bother to unpack as we were starving and cold so we went to eat downstairs in the pub. At 9.40pm we returned to our room to enjoy a cup of tea only to find hairy mould in the water that had obviously sat in the kettle for ages as this does not develop overnight, then we realise that the aero chocolate sachets were out of date by a month, the nescafe gold satchets were out of date in 2008!!!!, the bins were full, we had no towels, there was rubbish in the shower in the shape of shampoo bottles etc, and the so called sky tv had 1 channel until the boss had to fix it for us. The room clearly was not cleaned after the previous residents so naturally i complained, twice to no effect. Sunday 11th we ventured down stairs for breakfast to find a side plate with a fork & knife wrapped in a paper napkin awaiting. No sign of fruit juice glasses or cereal bowls as you would naturally find in ANY normal B&B. I asked if there were these options and was told yes. Our glasses for the fruit juice were either a pint glass or a chunky thick coke glass, almost a pint size too. The boss placed the litre carton of fresh orange juice delicately on our table and said help yourselves.
The cereal arrived in the shape of a family sized BOX of kellogs corn flakes and I helped myself to milk which i noticed in a chilled cabinet in a 4 pint bottle!! The cooked food was acceptable as were the tea and coffees. Toast arrived in a buckled shape on a plate, no sign of a toast rack??. No jams or marmalades, nor fresh fruit, grapefruit nor yoghurts or continental options. I asked the boss if the cleaner was on duty on the sunday and he assured me she was and he even said she wasnt very good. I was ever hopeful that our room would improve. We left to go to the beach and returned at midday and still no cleaner in room. We then went to the leisure centre for a swim and returned again at 4pm, still no cleaner so i complained at the bar and James called Andy, the boss to come round to speak to me. He wasnt very happy that I expected my room cleaned and explained to me that he wasnt a hotel and usually only cleaned the rooms when the guests left but would do it for me. I tried to explain that that was part of the service and he didnt like this at all. I said i wasnt happy with the standard of hygiene or cleanliness he was providing so i asked for my cheque back and said that we would go and find somewhere else to stay. I gave Andy the option to visit the trading standards office with me the following morning and he said that i could get my cheque back and leave NOW!! I was informed that i was still due to pay him for the awful night we had experienced to the value of £70. He accused me of trying to sneak out of the property without paying the £70 and whilst i was writing a new cheque for this amount he had the hard neck to take a photo of myself on his iphone. When I asked who he was taking the photo of he said he was only trying to get a signal on his phone!! This is completely illegal to photograph anyone without prior consent so Andy is not very knowledgable about heaps of areas within his own business!! This to me is paranoia as he may have thought that i was going to cancel my cheque and he would have some kinda evidence if he had to pursue me for the money, what a saddo.
So unless you want to have to ask and moan all the time to get what should be expected for the price you have to pay, then do not attend or stay in this establishment!! YOU HAVE BEEN WARNED!!!!
Next stop trading standards to pay a little visit
- Official Description (provided by the hotel):
- The Havelock is a small pub hotel located close to the beach in the popular seaside town of Nairn. Owned by Nairn locals, Gordon and Morag Holding, it has a welcoming, informal atmosphere. The Havelock serves good quality traditional pub bistro style food. It has 5 en suite bedrooms, most with baths and some with sea views. Under new ownership since August 2015, the hotel has been entirely refurbished. ... more less
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- Also Known As:
- The Havelock Nairn, Scotland